Schiphol launches app for Apple Watch as part of ambition to “make the entire journey transparent and predictable”


Amsterdam Airport Schiphol has launched a newly-developed app for Apple Watch. Using AI, this allows travellers to quickly and easily access the latest information about their flight on their wristwatch.

Schiphol has launched a newly-developed app for Apple Watch. This allows travellers to quickly and easily access the latest information about their flight on their wristwatch, including departure and arrival times, the departure hall and gate they need to go to, and the up-to-date status of their flight.

The airport aims to make travellers’ experience as stress-free as possible. Over the past few months, it has been investing in and working hard on the development of its digital channels. More than 1.6 million travellers have downloaded the Schiphol app onto their iPhone or Android device in the past year. Figures show that 30% of iPhone users have paired an Apple Watch. The development of this app for these watches was therefore a logical next step.

By applying smart and self-learning algorithms using Artificial Intelligence (AI), Schiphol aims to make the departure, transfer and arrival processes more transparent and predictable. Thanks to these sources of data, travellers can receive changing recommendations and insights into their journey through the Schiphol app.

“In the past year, we have installed thousands of motion sensors in the ceiling in the departure and arrival halls,” said David de Vries, Product Owner, Schiphol App. “By applying self-learning algorithms, we are getting better and better at predicting crowds and waiting times. Our ambition is to make the entire journey, from home to holiday destination and back again, transparent and predictable.”

The first version of the Schiphol Watch app is now available for download in the iOS App Store. As soon as travellers have downloaded the Schiphol app, the app will automatically appear on their Apple Watch. Travellers who want to help test apps developed by Schiphol in the future can register via Apple’s website.

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