Summary:
- Avelo Airlines has introduced a new Disruption Assistance service, enabling customers to access automated rebooking or refunds during travel disruptions.
- Powered by HTS (Hopper Technology Solutions), the benefit offers proactive notifications and self-serve options to rebook across Avelo or other airlines.
- The initiative aims to enhance passenger control and convenience, reinforcing Avelo’s focus on reliability and customer experience innovation.
Avelo Airlines has announced a new travel rebooking benefit for its customers, Disruption Assistance, now available for purchase when booking directly on its website and mobile app. Powered by HTS (Hopper Technology Solutions), Disruption Assistance for any reason further advances Avelo’s commitment to being “America’s most reliable and convenient airline for travellers”.
With this new travel assistance offering, Avelo provides customers with an option for instant, automated solutions in the event of a disruption – typically a same-day delay of 2+ hours or cancellation – eligible for any reason. Customers receive proactive disruption notifications and can use self-serve tools to rebook an alternate flight on Avelo or any other airline to their final destination or, if not satisfied with their rebooking options, receive a 100% refund of their trip cost while keeping their original Avelo itinerary.
“Offering this new ‘peace of mind’ benefit advances our mission to deliver greater convenience and choice for our customers,” said Scott DeAngelo, CMO, Avelo Airlines. “Avelo is known for its industry-leading reliability and exceptional customer satisfaction, but we also know things do happen that can impact travel. By introducing Disruption Assistance, we are giving travellers fast, simple solutions when disruptions occur – helping them to reach their destinations more quickly and efficiently.”
Built to address modern pain points with real-time solutions, the programme gives travellers greater confidence and control when booking flights with Avelo, while supporting the airline’s commitment to deliver strong customer satisfaction.
“Disruption Assistance delivers a new standard of convenience by providing real-time options when customers need them most,” said Ella Alkalay Schreiber, SVP & GM of Fintech, HTS (Hopper Technology Solutions). “Avelo’s commitment to customer experience and innovation makes them exceptionally well-positioned to offer these solutions and further differentiate their travel experience.”
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