The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
The chatbot, which will be available on Facebook’s Messenger platform, will offer 24/7 assistance to passengers before, during and after their trip.
The AI-powered “Oscar” chatbot is now able to provide the answers to customers’ questions 67% of the time, and it has just come online in Australia.
FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Maryssa Miller, JetBlue’s Head of Digital Commerce, offers her thoughts on the future role of AI, robotics, automation and biometrics.
Group booking, split payment and English language features have been added to Aeromexico’s Facebook Messenger chatbot.
Pepper the robot will interact with passengers, offer menu recommendations and provide directions to points of interest in the airport terminal.
The air transport industry’s first major digital trade show
8-9 Dec 2020
3-4 Feb 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
RDS, Dublin
9-10 June 2021
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
FTE explores the latest technologies and trends that will play a crucial role in reshaping the air transport industry in 2017.
EVA Air has become the latest airline to invest in robots with the introduction of robotic customer service agents at Songshan and Taoyuan airports.
Haneda Robotics Lab will be launching the “Robot Experiment Project 2016”, which is aimed at accelerating the implementation of robots at Haneda Airport.
This Christmas, Glasgow Airport has unveiled GLAdys – the UK’s first humanoid robot airport ambassador.
KLM is trialling artificial intelligence technology as a means to help answer the significant number of questions that it receives on social media.
FTE speaks to Laila Ben Salah, KLM’s Manager Product Innovation, about the final Spencer demonstration in which the robot interacted with passengers at AMS.
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