REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Kansai Airports Kobe has begun a demonstration experiment at Kobe Airport, using remote interactive robots to serve customers and promote airport retail promotions.
The robot will guide travellers to points of interest and will utilise speech recognition and touch interactions to facilitate mobile ordering, display flight details, and more.
QVerse allows users to virtually tour and navigate the check-in area at Hamad International Airport and the cabin interior of Qatar Airways’ aircraft.
The shuttle can carry up to 10 passengers and uses a suite of sensors, including LiDAR, to understand its surroundings and move around safely.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Houston Airports has adopted a fleet of Breezy One disinfecting robots at George Bush Intercontinental and William P. Hobby airports.
Dallas/Fort Worth International Airport has trialled an artificial intelligence-powered digital human concierge to assist with passenger enquiries.
KLM and Boston Consulting Group (BCG) have announced an extension of their partnership established in 2018, which aims to improve airline operations.
Wizz Air has introduced a new virtual assistant chatbot, which will provide customers with information on flight-related topics and general queries.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Minneapolis-Saint Paul International Airport has introduced a new rolling droid, as part of a pilot programme that enhances contactless food ordering.
Pittsburgh Airport’s Katherine Karolick discusses how the airport is driving industry recovery by tapping into a large ecosystem of startups and innovators.
Royal Schiphol Group’s Rosina Kotey shares more about the airport group’s vision to operate fully autonomous and sustainable airports by 2050.
The video analytics technology, developed by Honeywell, will be tested and refined at San Diego International Airport in a real-life airport environment.
All Nippon Airways (ANA) has partnered with Toyota Industries Corporation to conduct a test of an autonomous towing tractor at Tokyo Haneda Airport.
Autonomous driving technology firm Argo AI has selected Munich Airport’s LabCampus innovation centre for testing and developing its vehicles.
Hans Christian Andersen Airport has completed a trial of a 5G robot for fencing checks, using machine learning to examine the perimeter for signs of damage in real-time.
The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
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