Coforge – a Gold Sponsor and Exhibitor at the 20th anniversary edition of FTE Global, taking place in Dallas, Texas, on 8 to 10 September 2026 – is a global, AI-native engineering services company with more than 45,000 professionals worldwide. It operates at the intersection of deep industry expertise and advanced engineering, helping enterprises move from transformation ambition to business outcomes.
“Travel, Transportation, and Hospitality is one of our most strategic industries and an area where we have invested, specialised, and innovated for over three decades,” explains Erika Moore, Chief Officer Strategy & Growth – TTH, Coforge. “Today, we work across the broader travel ecosystem, partnering with airlines, airports, travel technology providers, online travel agencies (OTAs), travel management companies (TMCs), and hospitality organisations. What differentiates Coforge is our ability to combine strong domain knowledge with modern engineering, experience design, and AI capabilities to solve complex industry challenges at scale.”
As the travel industry enters a new AI-driven era, Coforge is helping organisations reimagine the traveller experience end-to-end. The company’s capabilities span deep engineering and modernisation across modern airline retailing, reservations, commerce, loyalty, revenue systems, passenger service systems (PSS), and operational platforms. “At the customer experience layer, we design and build digital journeys across websites, mobile applications, online booking tools, contact centres, and personalised engagement channels, enabling travel brands to anticipate traveller needs rather than simply react to them,” says Moore. “Within aviation, we have supported airlines through major technology transformation initiatives, helping modernise core platforms, accelerate digital innovation, and unlock new revenue and service opportunities. Across airports, we have delivered significant passenger experience and operational programmes spanning self-service check-in kiosks, mobile applications, lounge experiences, passenger communications, and airport technology ecosystems. This hands-on experience gives us a unique understanding of how airlines, airports, and technology partners must work together to deliver seamless journeys.”
Coforge’s AI-native approach allows it to connect customer experience, operations, and technology in ways that create measurable value across the travel lifecycle. Rather than focusing on isolated technology deployments, Coforge helps organisations build intelligent, connected ecosystems that improve efficiency, elevate traveller satisfaction, and accelerate business growth.
“At FTE Global, we look forward to sharing practical examples of how AI, digital engineering, and traveller-centric design are transforming the future of aviation, along with lessons learned from our work across airlines, airports, and the wider travel industry,” Moore shares.
Turning AI ambition into travel experiences of the future
The travel industry is at a critical juncture, with AI emerging as a powerful force that will reshape how travel brands engage customers, operate their businesses, and create value. “At Coforge, Travel is one of our most strategic industries, and we have made significant investments in AI, digital engineering, and customer experience innovation to help airlines, airports, and travel companies navigate this transformation,” says Moore. “FTE Global brings together many of the industry’s leading airlines, airports, travel technology providers, and innovators, including several of our customers and partners. As a Gold Sponsor, we see this as an opportunity to exchange perspectives on the future of travel experiences, showcase practical AI innovations, and collaborate with industry leaders on what comes next.”
At FTE Global, Coforge’s goals are to:
- Engage with airlines, airports, and travel technology leaders on the future of AI-led travel experiences.
- Demonstrate how AI can move beyond experimentation to deliver measurable business and customer outcomes.
- Showcase innovations such as Nuuron, AI, Coforge’s Zero Contact Center framework, and its vision for a next-generation, AI-powered mobile travel experience.
- Strengthen partnerships with existing customers while building new relationships across the travel ecosystem.
“Most importantly, we are excited to share our perspective on the ‘Traveler Experience of the Future’ and how AI, combined with deep travel domain expertise and engineering excellence, can create more personalised, proactive, and seamless journeys across the travel lifecycle,” Moore shares.
Showcasing the next generation of AI-powered travel experiences
Coforge is exhibiting at FTE Global, where visitors can expect much more than a traditional technology showcase. “Our booth will bring together leaders and specialists from across AI, Digital Engineering, Customer Experience, Contact Center Transformation, and Enterprise Platforms, creating an opportunity to discuss the future of travel technology from both a strategic and practical perspective,” says Moore.
At the center of the experience will be Nuuron, Coforge’s AI-native enterprise platform that helps organisations turn fragmented data, knowledge, and business processes into a foundation for scalable AI adoption. Alongside it, Coforge will showcase Voyager.AI, its AI-powered traveller intelligence and personalisation platform, and its Zero Contact Center vision, which explores how AI can transform customer service from reactive support to proactive, personalised engagement.
“We are also particularly excited to debut our vision for the ‘Mobile Experience of the Future’,” Moore explains. “Rather than simply responding to traveller requests, this next-generation experience anticipates traveller needs, guides journeys proactively, and delivers the right information, recommendation, or action at the right moment. More importantly, we want the booth to be a place for meaningful conversations. Whether you’re an airline, airport, travel technology provider, OTA, or hospitality brand, we’d love to discuss how AI, digital engineering, and customer experience innovation can help accelerate your transformation journey and shape the future of travel. At FTE Global 2026, we’re excited to bring Nuuron, Voyager.AI, Zero Contact Center, and our vision for the future traveler experience to life and explore with industry leaders what comes next for aviation and travel.”
Preparing airlines and airports for the agentic era
Moore is participating in a key session at FTE Global titled ‘Understanding the trends, and factors, that will impact customer journeys and future strategies of airports and airlines by 2040’. “It is a topic close to our work, because the same forces are reshaping airlines and airports at the same time,” says Moore. “Our central message is that travel is being rebuilt around agents, and the organisations that define the agentic-travel architecture over the next few years will shape the industry through 2040. The good news is that this future can be prepared for today.”
Key themes Moore will bring to the panel include:
- “The traveller, and the buyer, are changing. A growing share of journeys will be researched and booked by AI agents acting for the traveller, not by a person at a keyboard. Airlines and airports will need to design experiences that serve people and machines equally well, from discovery to the kerb to the gate.”
- “Advantage is shifting to the decision layer. The winners will move from hindsight to foresight, sensing disruption, re-pricing, protecting connections and servicing travellers in real time, with human oversight, governance and trust built in, rather than responding after the event.”
- “Domain expertise is the moat. Decades of aviation knowledge combined with AI engineering is what turns AI ambition into measurable outcomes, such as 50%+ faster go-lives, 2.5x faster disruption recovery and 30 to 45% lift in customer satisfaction and loyalty.”
- “Some things never change. Whatever 2040 looks like, three imperatives remain constant: grow revenue and win the customer, sustain loyalty and brand relevance, and run lean, disruption-proof operations. Preparing for the agentic future is really about delivering on those constants faster and more intelligently than before.”
From AI ambition to action
As someone who has spent many years working across the travel industry, Moore believes the industry is currently experiencing an unusual combination of excitement and nervousness. “There is tremendous optimism about the potential of AI to transform traveller experiences, operations, and commercial models,” says Moore. “At the same time, travel brands are asking important questions about scalability, speed of execution, governance, and how to adopt AI while continuing to deliver exceptional customer experiences. That’s what makes FTE Global so valuable. It brings together the leaders who are shaping the future of travel and creates an environment for practical, honest conversations about what is working, what isn’t, and what obstacles still need to be overcome. The quality of dialogue and the willingness to share real-world experiences is something we greatly appreciate. At FTE Global, we’re looking forward to hearing directly from airlines, airports, and travel technology providers about their AI journeys, the lessons they’ve learned, and the challenges they are navigating. We see Coforge as a partner that can help organisations address both the strategic vision and the practical execution required to turn AI ambitions into business outcomes. Most importantly, we hope to start meaningful conversations that continue well beyond the event. The future of travel is incredibly exciting, and we believe the best innovations will emerge through collaboration between airlines, airports, technology providers, and partners. We’re excited to be part of that journey and help build the future of travel together.”
The best way to connect with the Coforge team is to visit Booth G1 for a live demo and a conversation with its travel specialists, or to book an executive meeting with the team in advance to make the most of your time onsite. The conference session on ‘Understanding the trends, and factors, that will impact customer journeys and future strategies of airports and airlines by 2040’, featuring Moore, takes place on Wednesday 9 September at 16:45 to 17:30. Moore will share the Coforge perspective on the trends shaping the future strategies of airlines and airports through 2040. “It is a genuinely forward-looking session, and a great primer for the conversations happening across the floor,” Moore adds. “Our message ahead of the event is simple. This is the moment to move from AI ambition to execution, and no one has to make that leap alone. ‘Where AI Engineering meets Industry Expertise’. Come and see us at Booth G1, and let’s explore how we can help you turn transformation ambition into real, measurable outcomes for your travellers and your business.”
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