The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
British Airways CEO Alex Cruz discusses the investments in on board Wi-Fi, the First Wing at Heathrow, biometric boarding, bag drop and more.
The self-service kiosks and app are part of CBSA’s strategy to eliminate the paper declaration cards distributed to passengers on board aircraft.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
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SWISS has become only the second network carrier in Europe to receive the IATA Fast Travel Platinum Award, in recognition of its self-service efforts.
Alitalia’s Aubrey Tiedt reveals how the carrier plans to further enhance its passenger experience and become one of Europe’s leading airlines.
Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.
Changi Airport Group has agreed a partnership with ICM Airport Technics to bring self-service bag drop units to Singapore Changi Airport.
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Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.
Changi Airport Group has agreed a partnership with ICM Airport Technics to bring self-service bag drop units to Singapore Changi Airport.
Malaysia Airlines’ Economy Class passengers flying from Kuala Lumpur now have to print their own bag tags before proceeding to a bag drop counter.
Hong Kong Airlines has received the Green Certificate in IATA’s Fast Travel programme, following its implementation of airport self-service.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
Almaty Airport has announced it is now using the Amadeus Airport Common Use Service, and will soon incorporate the Airport Baggage Reconciliation Solution.
Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
The Civil Aviation Authority of Singapore will be investing $15 million to push the introduction of self-service processes for passengers in Changi Airport.
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