FTE takes a look at the top five technology trends that will shape the passenger experience in 2016, and which should be on every airport and airline’s radar.
FTE takes a look at the top five technology trends that will shape the passenger experience in 2016, and which should be on every airport and airline’s radar.
FTE speaks to SITA, Rockwell Collins, DSG Bagdrop, Materna, P5T and ICM about the future direction of self-service bag drop and the role that biometrics will play.
Five of the new bag drop units equipped with biometric cameras have been installed at Auckland Airport, and eight more will be added in early 2016.
The latest generation SmartGates will help to expedite the departures process for international travellers, and replace the previous two-step system.
Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
‘Scan and Go’ devices will be installed at Heathrow Airport to make it easier for users of the app to scan their boarding passes and print their bag tags.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>ACSA’s five-year partnership with SITA covers self-service and baggage tracing kiosks, as well as backend hardware and network-related infrastructure.
Alaska Airlines has become just the second North American carrier to achieve Fast Travel Platinum status, which recognises airlines’ self-service efforts.
Home-printed bag tags are now available for all SWISS flights out of Zurich and Geneva, as well as selected inbound flights from non-EU airports.
Melbourne Airport’s new T4 makes use of self-service check-in kiosks, automated bag drops and roaming check-in agents to streamline operations.
Home-printed bag tags are now available for all SWISS flights out of Zurich and Geneva, as well as selected inbound flights from non-EU airports.
Melbourne Airport’s new T4 makes use of self-service check-in kiosks, automated bag drops and roaming check-in agents to streamline operations.
New self-service kiosks, mobile check-in desks, flexible flight information display screens and “smartwall” screens are being introduced at London City Airport.
Self-service check-in and self-tagging trials are now underway at Changi Airport, with Singapore Airlines and SilkAir passengers able to make use of 24 new kiosks.
Business and tourist visa holders, Mexican travellers with border crossing cards and airline crew are among those able to make use of the new kiosks.
High uptake of self-service bag drop has convinced Geneva Airport to install three additional units, which can be used by seven airlines’ passengers.
Bangalore International Airport Limited has partnered with Kaba to explore the benefits of e-gates at the entrance to the domestic security area.
All Nippon Airways (ANA) has launched self-service bag drop in Terminal 2 at Haneda Airport – the first such implementation at a Japanese airport.
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