REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The Post-COVID-19 Passenger Experience Think Tank outlines immediate and long-term strategies powered by technology and innovation for airlines, airports and their partners.
Touchless biometrics, self-service, automation, and mobile devices and apps, will have a crucial role to play in the industry’s recovery from the COVID-19 crisis.
In an effort to protect passengers and staff from COVID-19, Bengaluru Airport has introduced contactless technology at all steps of the journey.
AirAsia has implemented several contactless procedures for passengers, including contactless payments and kiosks at the airport, and enhanced app features.
Avalon Airport is set to become the first airport in Australia to implement self-service check-in and bag drop in partnership with Elenium Automation.
The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight using common-use self-service kiosks.
Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
With 300,000 visitors a day, the 135,700sqm complex, built on the site of the former Terminal 1 open air carpark, offers a multi-faceted experience.
FTE caught up with Ismail Polat, CTO of İGA Airport Operation, to find out more about how the project took shape from initial design phase through to operations.
FTE attended PTE in London last week, where we explored a number of solutions that have the potential to improve the airport terminal.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
FTE attended PTE in London last week, where we explored a number of solutions that have the potential to improve the airport terminal.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
FTE met with Ioannis Metsovitis, VP Operations, Hamad International Airport, as the airport prepares to showcase Doha at the FIFA 2022 World Cup.
The £50 million full-scale biometrics project is part of a wider programme of investment to streamline the passenger journey at Heathrow Airport.
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
A further 15 SITA Scan&Fly self bag drop units will be installed in KLIA2, following the successful implementation of 15 units earlier this year.
The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1.
FTE explores how biometric-enabled processing is redefining the passenger experience at Bengaluru, Hong Kong and Changi airports.
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