Darwin Airport to implement end-to-end self-service technology

Elenium Automation will install its VYGR self-service technology, including 30 portable check-in kiosks and 23 bag drops.

Airport Development Group, owner and operator of Darwin International Airport (DIA), has selected Elenium Automation to deploy self-service end-to-end solution expected to improve passenger experience, enhance operational efficiency, and enable future growth.

By implementing Elenium’s VYGR (short for Voyager) self-service technology, DIA hopes to provide a faster, safer, and more efficient journey for passengers and enable ground staff to give more focussed assistance to those who need it.

Elenium will install 30 portable kiosks to provide a full and fast check-in process, all of which can be easily moved for greater operational flexibility and utility, as well as 23 bag drops, six of which can also function as agent-assist and rework stations.

Elenium’s bag drop uses cameras that digitally zoom and focus to find the bag tag barcode. Bag tags are read in 70 milliseconds irrespective of bag placement, at 97% first-time read rate.  VYGR is powered by cloud computing so airports of all sizes can use the technology, without investing in complex IT infrastructure to deploy self-service.

The company will also supply operations and monitoring software to ensure operational issues can be addressed proactively. Elenium’s Flight Deck platform optimises operational support by providing a live view of the status of all hardware devices, enabling quick resolutions, leading to better customer experience outcomes and greater operational efficiency. All Elenium’s kiosks and bag drops can operate in touchless mode and are delivered with biometric-ready capability.

Airport Development Group Executive General Manager Operations Rob Porter said: “DIA’s future growth strategy requires faster, easier and more efficient passenger processing that works with our airline partners to streamline the check-in experience. Elenium’s innovative technology will help us to create a seamless curb-to-gate journey for our passengers. We look forward to growing our reputation as one of Australia’s best airports and a favourite travel destination in the years to come.”

Elenium Automation CEO and Co-founder Aaron Hornlimann also commented: “As Australia moves toward re-opening, self-service automation technology will be key in enabling airports to operate safely, without compromising on efficiency or passenger experience. We are thrilled to be partnering with Darwin International Airport to leverage our self-service technology. Our ultimate vision is for passengers to simply walk through the airport unencumbered.”

FTE Baggage Innovation Working Groups to transform the future of baggage experience

As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   



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