Cork Airport installs self-service bag tag and bag drop kiosks

Unveiling the new self-service bag drop kiosks at Cork Airport were Jim Rogers, Manager Business Systems, Aer Lingus; Peter O’Shea, Ground Operations Manager, Aer Lingus; Dorothy Coffey, Operations & Safety, Cork Airport; and Niall MacCarthy, Managing Director, Cork Airport.

Cork Airport in partnership with Aer Lingus has launched new self-service platforms for the airport following a €200,000 capital investment.

The automated self-service technology, designed to enhance the passenger experience at Cork Airport, includes six self-service kiosks and two self-service bag drops.

The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight through common-use self-service (CUSS) kiosks. This will speed up the check-in process and significantly reduce queuing times. The additional self-service baggage drop facility now means passengers can check, tag and dispatch their own luggage, reducing queues and increasing terminal throughput while making the overall process faster and more efficient.

Cork Airport Managing Director Niall MacCarthy commented: “This year passenger numbers traveling through Cork Airport will hit 2.6 million, up 8% on 2018 and making us Ireland’s fastest growing airport. As we head into 2020 with more growth forecast, we are introducing new automated technologies to increase operational efficiency and further enhance passenger experience at the airport.

“We are delighted to announce these new self-service kiosks and baggage drops, hosted by our key airline partners Aer Lingus and Aer Lingus Regional. Our aim is to make Cork Airport the airport of choice for those who value convenience and a stress-free travel experience wherever they live in Munster or South Leinster. We encourage passengers to leave stress behind when flying and love taking off from Cork Airport.”

The new technology at Cork Airport is one of several new initiatives the airport has introduced in the past year to improve the passenger experience. In March, Cork Airport opened a new Airport Control Centre for three of its operational departments — the Airport Police, Airport Duty Managers and the Airside Management Unit.

A purpose-built office suite, The Hub, also opened following a significant investment by daa plc at Cork Airport. In addition, the food and beverage experience has been transformed in the last 18 months. These new facilities followed additional investment in Cork Airport’s campus roads and forecourt management technology.

General Manager of Operations and Safety at Cork Airport Dorothy Coffey added: “My job is to ensure the passenger journey is convenient, safe and secure. Earlier this year, Cork Airport won the top award for European airports in its class from the Airport Council International. We always strive to stay ahead of the curve with innovation and this latest technology deployment is part of our continuous improvement programme.”

Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group

As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr and BagsID Network.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   



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