Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
![Alaska Airlines transforming the airport lobby experience with reimagined seamless travel](https://www.futuretravelexperience.com/wp-content/uploads/2023/04/Alaska-Airlines-lobby-experience-768x403.jpg)
Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
The system is equipped with a biometric photo-matching technology that compares a scan of government-issued identification with a photo of the passenger for verification.
The airline is trialling a range of new technologies at San José Mineta International Airport, including new iPad check-in and bag-drop system.
Riga Airport has introduced four new self-service baggage drop-off points as part of its focus on state-of-the-art automated solutions in passenger service.
The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight using common-use self-service kiosks.
The new check-in area in the terminal building at Montréal-Trudeau Airport delivers an improved passenger experience with its 16 new self-bag-drop units.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>PT Angkasa Pura II has revealed that self-service bag drop is now being trialled at Jakarta’s Soekarno-Hatta International Airport.
Passengers flying with Alaska Airlines, Delta, Southwest, United, American and JetBlue have the option of using the remote bag drop facilities.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
FTE explores how permanent electronic bag tags, drive through bag drop and door-to-door baggage delivery could reshape the baggage process.
Toronto Pearson Airport will be installing new self-service bag drop units in terminals 1 and 3, in partnership with Materna GmbH.
FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.
Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.
Malaysia Airlines’ Economy Class passengers flying from Kuala Lumpur now have to print their own bag tags before proceeding to a bag drop counter.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
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