Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
Star Alliance has unveiled its new automated check-in concept at Tokyo Narita Airport, which is inspired by the customer experience at Heathrow T2.
Alitalia has introduced 40 self-service check-in kiosks and 10 self-service bag drop units as part of its efforts to streamline the airport experience.
FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.
From self-service bag drop to a single passenger token, Hamad International Airport is embracing new technology to create a seamless “smart airport”.
The new kiosk, which has been designed to support current and future technology trends, is already in operation at Amsterdam, CDG and Orly airports.
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Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
Self-service check-in and self-tagging trials are now underway at Changi Airport, with Singapore Airlines and SilkAir passengers able to make use of 24 new kiosks.
Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
Kempegowda International Airport has invested in 180 common use workstations and 30 self-service kiosks, which will allow passengers to print their bag tags.
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
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Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
Kempegowda International Airport has invested in 180 common use workstations and 30 self-service kiosks, which will allow passengers to print their bag tags.
Travellers flying from Luxembourg Airport can now switch to an earlier flight using new self-service kiosks, which also enable self-tagging.
AirAsia will introduce its new ‘Home Tag’ from 20 April and roll out self-service bag drop in Bangkok, Phuket, Langkawi and select Indonesian airports.
AirAsia has launched a new self-service bag drop solution at Senai International Airport – the first of its kind at a Malaysian airport.
From embedded bag tags and smart glasses, to mood measuring digital screens and new bag drop solutions, FTE takes a closer look at some of today’s eye-catching solutions.
IATA has recognised the efforts of Hawaiian Airlines to use self-service solutions to improve and expedite the travel experience for its passengers.
FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.
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