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ICM Airport Technics has signed a framework agreement with Heathrow Airport and been awarded a contract by Aéroports de Paris for the roll out of its bag drop units.
New common use self-service check-in kiosks and bag drop units have been installed in Terminal 1 to help reduce queues at the manned check-in counters.
Incheon Airport has confirmed to FTE that it plans to introduce a self-service bag drop system, which is scheduled to go live in December 2014.
FTE explores how a number of major US airlines and airports are using self-tagging, home-printed bag tags, self-boarding and APC kiosks to simplify the travel experience.
United Airlines passengers flying from Chicago O’Hare can now tag their own bags upon arrival at the airport as the carrier continues the rollout of self-tagging.
FTE spoke to Halifax International Airport Authority to find out more about North America’s first fully common use self-service check-in hall.
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Passengers flying from Halifax Stanfield International Airport can now make use of self-service bag drop regardless of which airline they are flying with.
The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.
United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.
The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.
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United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.
The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.
Alaska Airlines will introduce home-printed bag tags on 21 April following a successful trial on the Seattle-Hawaii route in 2013.
Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Finavia will install 12 Scan&Fly self-service bag drop units at Helsinki, Oulu and Turku airports following a successful trial period.
FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience.
Four Type22 Scan&Fly self-bag drop units have been installed at Paris Charles de Gaulle Airport and will initially be trialled for a period of three months.
FTE spoke to AirAsia’s Steven Dickson about the self-service facilities that will be available in klia2 and why airports should treat LCCs and full-service airlines differently.
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