The world’s largest purpose-built terminal for low-cost carriers, klia2, will open for operations tomorrow (2 May) at Kuala Lumpur International Airport.
Malindo Air, Cebu Pacific, Tiger Airways, Lion Air and Mandala Airlines will operate from the terminal on its first day, before flagship airline customer AirAsia moves its operations from the existing Low Cost Carrier Terminal to klia2 on 9 May.
AirAsia’s arrival in the new terminal – which has a 45 million passenger per annum capacity – will mark a passenger experience milestone, as travellers will be able to make use of the most comprehensive self-service offer ever seen in an Asian airport.
As AirAsia’s Group Head, Ground and Inflight Operations, Steven Dickson, outlined to FTE in a recent interview, passengers will be able to check-in using self-service kiosks, tag their own bags and – towards the end of this year – be able to deposit them at a self-service bag drop without any assistance from an airline agent.
FTE Asia 2014 will be held in Kuala Lumpur from 1-3 December 2014. Hosted by Malaysia Airports, the event will include two conference streams – ‘On the Ground’ and ‘Up in the Air’ – as well as an extensive exhibition and exciting social programme. FTE Asia 2014 will bring together airlines, airports, handlers, government agencies, destination partners and industry suppliers to establish how the entire travel experience can be improved from the passenger perspective.
