airBaltic passengers first to use Riga Airport’s new self-service bag drops


Riga Airport has introduced four new self-service baggage drop-off points in a €230,000 investment. National carrier airBaltic is the first to offer its passengers the opportunity to use the bag drops.

Riga Airport has introduced four new self-service baggage drop-off points in a €230,000 investment. National carrier airBaltic is the first to offer its passengers the opportunity to use the bag drops.

“The introduction of state-of-the-art automated solutions in passenger service is among the top priorities of Riga Airport,” says Laila Odiņa, Chairperson of the Board, Riga Airport. “Such solutions not only improve the customer experience, but also make the processes at the airport more efficient in general.”

It takes about one minute to process each item at Riga Airport’s new self-service baggage drop-off points, meaning 60 bags can be handled per hour. The investment provides a fast, convenient service for airBaltic passengers who have already checked-in online, or at a self-service kiosk, and simply need to drop off their baggage.

According to the airport, it takes about one minute to process each item at the self-service baggage drop-off points, meaning 60 bags can be handled per hour. The investment provides a fast, convenient service for airBaltic passengers who have already checked-in online, or at a self-service kiosk, and simply need to drop off their baggage.

“As an innovative airline, we are always keen on being an early adopter of new technology available to us,” says Martin Gauss, Chief Executive Officer, airBaltic. “Thanks to Riga Airport, which has further modernised its services at the check-in hall, our passengers can benefit from the convenience of the new baggage self-drop points.”

While the self-service bag drop facilities are initially available only to airBaltic passengers, in future the service could be offered to those travelling with other airlines operating at Riga Airport.


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Last year the FTE Baggage Innovation Working Group went from an idea to a membership of nearly 400, delivered a proof of concept, built an airport lab network and ran a face-to-face meeting alongside FTE Global in Las Vegas. Following the successful launch of the initiative, FTE is introducing the expanded BIWG for 2022. The working group brings together the most innovative and progressive baggage supply chain companies, airlines and airports from across the industry to provide a unique platform for the development of new techniques, technologies and business models to deliver tangible change in the baggage sector. It is the industry’s best networking platform for those serious about baggage.

The Baggage Innovation Working Group meets every six weeks, and is led by our industry captains including Andrew Price, Head of Baggage Transformation, FTE; Jason Odey Director, Global Baggage Excellence, Air Canada; Kevin Kleist, Emerging Trends Advisor, Southwest Airlines; Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; and Idar Sørgjerd Manager, Baggage Handling Service, Technical Infrastructure & Innovations Avinor, who set the high-level agenda for each BIWG meeting. The next BIWG call will take place on 16 February, 15:00 CET and will look into the trends for the year ahead and conclusions from our latest POC around reclaim optimisation. The POC aims to develop a tool that can be used to automatically allocate baggage reclaim belts based on the arrival patterns of aircraft and their baggage loads.

Members who have already signed up for 2022 also include SITA, Collins Aerospace, Amadeus, Brock Solutions, and Owens Group. Interested in joining? Find out more and contact us for more information on our low-cost membership options.

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