Riga Airport has introduced four new self-service baggage drop-off points in a €230,000 investment. National carrier airBaltic is the first to offer its passengers the opportunity to use the bag drops.
“The introduction of state-of-the-art automated solutions in passenger service is among the top priorities of Riga Airport,” says Laila Odiņa, Chairperson of the Board, Riga Airport. “Such solutions not only improve the customer experience, but also make the processes at the airport more efficient in general.”
According to the airport, it takes about one minute to process each item at the self-service baggage drop-off points, meaning 60 bags can be handled per hour. The investment provides a fast, convenient service for airBaltic passengers who have already checked-in online, or at a self-service kiosk, and simply need to drop off their baggage.
“As an innovative airline, we are always keen on being an early adopter of new technology available to us,” says Martin Gauss, Chief Executive Officer, airBaltic. “Thanks to Riga Airport, which has further modernised its services at the check-in hall, our passengers can benefit from the convenience of the new baggage self-drop points.”
While the self-service bag drop facilities are initially available only to airBaltic passengers, in future the service could be offered to those travelling with other airlines operating at Riga Airport.