Houston Airports implements Amadeus Flow to enhance self-service passenger experience


Passengers will soon have the option to check-in, drop-off their bags, enter airline lounges, and board their aircraft without interacting with agents or providing paper documents.

Houston Airports, which manages services at George Bush Intercontinental and William P. Hobby airports, is partnering with Amadeus to create a next-generation airport experience.

Passengers will soon have the option to check-in, drop-off their bags, enter airline lounges, and board their aircraft without interacting with agents or providing paper documents. Instead, biometric-enrolment will mean the traveller’s face becomes their boarding pass and passport, making their journey through the airport quick, simple, and smooth.

“Advanced technology equates to shorter lines, greater efficiency, and a vastly improved passenger experience,” says Darryl Daniel, Chief Technology Officer, Houston Airports. “Using this innovative technology allows us to make the airport journey more seamless, touchless and intuitive and is of great value for our passengers, air carriers and airport partners.”

The transformation sees Houston’s airports upgrade from legacy onsite IT to Amadeus’ flexible cloud infrastructure, simplifying how airlines connect to its biometric check-in desks, bag drops and boarding gates. More than 230 check-in positions will be connected this way, with 110 of them offering biometric technology. New check-in kiosks, auto bag drop units, and e-boarding gates will be installed as part of the new single platform.

“By placing the passenger’s entire end-to-end experience at the heart of its strategy, Houston Airports is applying new technology that puts Houston at the forefront of the industry,” comments Betros Wakim, Senior Vice President, Americas, Airport IT, Amadeus. “We’re pleased to help Houston Airports deliver on its vision for a simple and intuitive passenger experience, with flexible technology that automates services and drives efficiencies, benefiting airlines and their passengers.”

The initial phase of Houston Airport Services’ passenger processing transformation is already underway.

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