ANA becomes first airline to utilise self-service bag drop at Narita Airport


The self-service baggage drop is already available for international flights to most destinations, while North American destinations will become eligible by the end of 2019.

All Nippon Airways (ANA) has become the first airline to utilise the newly introduced automated self-service baggage drop system at Narita Airport. The first 10 Series 7 Auto Bag Drop (ABD) units developed by ICM Airport Technics are now live at Terminal 1 South Wing. The initiative is part of ANA’s mission to continue enhancing its airport service and provide a faster travel experience for passengers.

By integrating the self-service bag drop into its check-in process, ANA aims to upgrade both the domestic and international flight experience.

The self-service baggage drop is already available for international flights to most destinations, while North American destinations will become eligible by the end of 2019.

“ANA seeks to set the standard for the integration of technology that makes travel simpler and more straightforward, and the addition of these self-service baggage drop machines will have an immediate impact,” said Masaki Yokai, Senior Vice President, ANA. “This is simply the latest step that we have taken in our never-ending quest to simplify travel. We remain committed to working with airports and other partners to field test new technologies and develop solutions that improve customer service.”

Narita International Airport Corporation will eventually install the self-service baggage drops at all terminals. With the first self-service baggage drop machines debuting at Narita Airport Terminal 1 in the South Wing D zone, the company has labelled this area Smart Check-in Zone.


Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr and BagsID Network.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   

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