All Nippon Airways (ANA) has become the first airline to utilise the newly introduced automated self-service baggage drop system at Narita Airport. The first 10 Series 7 Auto Bag Drop (ABD) units developed by ICM Airport Technics are now live at Terminal 1 South Wing. The initiative is part of ANA’s mission to continue enhancing its airport service and provide a faster travel experience for passengers.
By integrating the self-service bag drop into its check-in process, ANA aims to upgrade both the domestic and international flight experience.
The self-service baggage drop is already available for international flights to most destinations, while North American destinations will become eligible by the end of 2019.
“ANA seeks to set the standard for the integration of technology that makes travel simpler and more straightforward, and the addition of these self-service baggage drop machines will have an immediate impact,” said Masaki Yokai, Senior Vice President, ANA. “This is simply the latest step that we have taken in our never-ending quest to simplify travel. We remain committed to working with airports and other partners to field test new technologies and develop solutions that improve customer service.”
Narita International Airport Corporation will eventually install the self-service baggage drops at all terminals. With the first self-service baggage drop machines debuting at Narita Airport Terminal 1 in the South Wing D zone, the company has labelled this area Smart Check-in Zone.