İGA reveals baggage tracking, self-service and mobile app plans for Istanbul New Airport


Istanbul New Airport is scheduled to open in 2018 with an initial capacity of 90 million annual passengers. 

Details are starting to emerge about how technology will be used to provide a positive customer experience, and optimise passenger and baggage processing, at Istanbul New Airport, which is due to open next year.

SITA has been appointed to implement a baggage tracking solution at the airport, which will allow airlines to meet the IATA Resolution 753 baggage tracking requirements from the very first day of operation. The solution will provide the IT infrastructure needed for airlines to track bags at key points in the journey, including check-in, transfer and arrival. Resolution 753 will become effective on 1 June 2018.

Yusuf Akçayoğlu, CEO of İGA Airports Construction, said: “We fully understand that having the right technology will be essential to the successful operation of the new airport and future-proofing it for decades to come. It is also critical to ensuring our passengers fully benefit from our new, world-class facilities by providing innovative systems that make the journey through the airport enjoyable and effortless.”

Self-service processing

İGA, the contractor and designated operator of Istanbul’s new hub airport, has also revealed that passengers will be able to make use of self-service bag drop, meaning those who have checked in online or using a kiosk will be able to tag their bags themselves, before dropping their hold luggage at a dedicated bag drop desk. Biometric-enabled e-gates will also be installed at the border control checkpoint to help minimise waiting times.

İGA is also investing in a mobile app to provide real-time journey information and easy access to a digital loyalty programme. In addition, passengers will be able to provide real-time feedback, and request information and assistance based on their specific location in the terminal.

Technology will also be used in the retail areas at Istanbul New Airport. 3D holograms, smart shopping carts, mobile cash registers and “electronic customer profiling” will be in use.

Istanbul New Airport is scheduled to open in 2018 and will initially be able to accommodate 90 million passenger a year, eventually rising to 200 million following all stages of construction.  


Join the baggage innovation hub for the air transport industry – low-cost, effective and productive technology realisation

Last year the FTE Baggage Innovation Working Group went from an idea to a membership of nearly 400, delivered a proof of concept, built an airport lab network and ran a face-to-face meeting alongside FTE Global in Las Vegas. Following the successful launch of the initiative, FTE is introducing the expanded BIWG for 2022. The working group brings together the most innovative and progressive baggage supply chain companies, airlines and airports from across the industry to provide a unique platform for the development of new techniques, technologies and business models to deliver tangible change in the baggage sector. It is the industry’s best networking platform for those serious about baggage.

The Baggage Innovation Working Group meets every six weeks, and is led by our industry captains including Andrew Price, Head of Baggage Transformation, FTE; Jason Odey Director, Global Baggage Excellence, Air Canada; Kevin Kleist, Emerging Trends Advisor, Southwest Airlines; Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; and Idar Sørgjerd Manager, Baggage Handling Service, Technical Infrastructure & Innovations Avinor, who set the high-level agenda for each BIWG meeting. The next BIWG call will take place on 16 February, 15:00 CET and will look into the trends for the year ahead and conclusions from our latest POC around reclaim optimisation. The POC aims to develop a tool that can be used to automatically allocate baggage reclaim belts based on the arrival patterns of aircraft and their baggage loads.

Members who have already signed up for 2022 also include SITA, Collins Aerospace, Amadeus, Brock Solutions, and Owens Group. Interested in joining? Find out more and contact us for more information on our low-cost membership options.

Visit the FTE Baggage Innovation Working Group page >>   

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