Virgin Australia trials pop-up check-in and bag drop service


Virgin Australia has piloted the Off Airport Check-in Solutions service at the Sydney Overseas Passenger Terminal.

Virgin Australia has trialled a service from Off Airport Check-in Solutions (OACIS) and Amadeus, which allows passengers to check-in and drop off their bags at an offsite location before travelling to the airport.

Virgin Australia has piloted the solution at the Sydney Overseas Passenger Terminal, allowing cruise passengers to use the pop-up check-in and bag drop service. OACIS has opted to use Amadeus’ Airport Common Use Service (ACUS) cloud-based platform to move the check-in process away from the airport terminal.

Checked bags are securely transported to the airport and injected directly into the baggage handling system, meaning passengers can continue their journey without having to worry about their luggage. 

Matthew Lee, CEO of OACIS, said: “Our service is about giving people more freedom, flexibility and fun so they get the most out of their travel. Travellers can drop off their bags at a convenient location, make the most of their day luggage-free, breeze through the airport without having to queue at the check-in desk, and enjoy their flight knowing their bags will be ready for them at their destination.”

Sarah Samuel, Head of Airport IT Sales, Asia Pacific, Amadeus, commented: “Through this partnership, airlines are no longer restricted in the way they manage passenger flow. With OACIS, they can be agile in their service offerings, avoid queues and congestion, and create a better traveller experience. In the future, they may be able to do away with the airport check-in desk altogether, opening up that space for other revenue opportunities.”


FTE Baggage Innovation Working Groups to transform the future of baggage experience


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   

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