REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

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Jewel Changi Airport marks six months of operations with new services for passengers

With 300,000 visitors a day, the 135,700sqm complex, built on the site of the former Terminal 1 open air carpark, offers a multi-faceted experience.

Terminal Design // Oct 2019

Edinburgh Airport and Ryanair trial early baggage check-in service

The trial will allow Ryanair passengers, staying at the Hampton by Hilton Edinburgh Airport hotel, to check-in their bags the night before their flight.

Baggage // Jul 2019

Vietnam Airlines launches In-Town Check-In service for domestic flights

The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.

Baggage, Check-in // Oct 2018

easyJet’s new home luggage check-in service set to deliver customer experience, ancillary revenue and operational benefits

Andrew Middleton, Director of Ancillary Revenue at easyJet, explains the motivations behind the new home check-in and baggage delivery service.

Baggage // Jul 2018

Amsterdam Airport Schiphol optimises PostNL baggage collection and check-in service

Passengers flying from Amsterdam Airport Schiphol are able to have their luggage collected from their home or hotel and checked-in at the airport.

Baggage // Jul 2018

Future of baggage: How e-tags, delivery services, tracking and robotics could redefine baggage processing

Baggage // May 2018

Virgin Australia launches pop-up check-in and bag drop service

Baggage, Check-in // Feb 2018

Fiji Airways’ new Resort Check-in service offers customer experience, baggage and ancillary revenue benefits

Baggage, Check-in // Oct 2017

Abu Dhabi Airports signs MoU for offsite check-in counters at cruise terminal

Check-in // Oct 2017

Exclusive interview: IATA reveals all about the thinking behind the new NEXTT initiative

IATA’s Nick Careen and Hemant Mistry discuss the thinking behind NEXTT, what they hope it will achieve, and why airlines and airports should get involved in the project.

Initiatives // Oct 2017

Biometrics, robotics and offsite processing redefining the airport experience across Asia

FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.

Biometrics, Robotics & AI // Sep 2017

Virgin Australia trials pop-up check-in and bag drop service

Virgin Australia has piloted the OACIS solution at the Sydney Overseas Passenger Terminal, allowing passengers to utilise offsite check-in and bag drop.

Baggage, Check-in // Sep 2017

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10-11 November 2020, Singapore

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Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

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Six airlines testing remote bag drop at Orlando International Airport

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Tagged: Offsite

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Jewel Changi Airport marks six months of operations with new services for passengers

Edinburgh Airport and Ryanair trial early baggage check-in service

Vietnam Airlines launches In-Town Check-In service for domestic flights

easyJet’s new home luggage check-in service set to deliver customer experience, ancillary revenue and operational benefits

Amsterdam Airport Schiphol optimises PostNL baggage collection and check-in service

Future of baggage: How e-tags, delivery services, tracking and robotics could redefine baggage processing

Virgin Australia launches pop-up check-in and bag drop service

Fiji Airways’ new Resort Check-in service offers customer experience, baggage and ancillary revenue benefits

Abu Dhabi Airports signs MoU for offsite check-in counters at cruise terminal

Exclusive interview: IATA reveals all about the thinking behind the new NEXTT initiative

Biometrics, robotics and offsite processing redefining the airport experience across Asia

Virgin Australia trials pop-up check-in and bag drop service

FTE Webinars and Virtual Events

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Six airlines testing remote bag drop at Orlando International Airport

Almaty Airport invests in cloud-based common use for improved customer check-in

ADAC rolls out offsite check-in as Abu Dhabi Cruise Terminal opens

Heathrow becomes latest London airport to sign up to AirPortr baggage delivery service

Recommendations for airports and airlines to improve baggage, security, immigration, arrivals and more in 2015

Hotel-to-airport luggage delivery service to be launched in Amsterdam

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