FTE spoke to IATA’s Head of Passenger Process & Facilitation Céline Canu, who shared her views on the key steps to restarting air travel.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to IATA’s Head of Passenger Process & Facilitation Céline Canu, who shared her views on the key steps to restarting air travel.
FTE takes a look at a variety of solutions that can help the industry overcome the challenges of COVID-19 – from contactless technologies to biometrics and offsite processing.
With 300,000 visitors a day, the 135,700sqm complex, built on the site of the former Terminal 1 open air carpark, offers a multi-faceted experience.
The trial will allow Ryanair passengers, staying at the Hampton by Hilton Edinburgh Airport hotel, to check-in their bags the night before their flight.
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
Fiji Airways’ Rowan Chalmers discusses the Resort Check-in service, which allows passengers to check-in themselves and their bags in the hotel lobby.
Abu Dhabi Airports and selected airline operators will introduce on-ground services, including check-in counters at Abu Dhabi Cruise Terminal.
IATA’s Nick Careen and Hemant Mistry discuss the thinking behind NEXTT, what they hope it will achieve, and why airlines and airports should get involved in the project.
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.
Virgin Australia has piloted the OACIS solution at the Sydney Overseas Passenger Terminal, allowing passengers to utilise offsite check-in and bag drop.
Passengers flying with Alaska Airlines, Delta, Southwest, United, American and JetBlue have the option of using the remote bag drop facilities.
Almaty Airport has announced it is now using the Amadeus Airport Common Use Service, and will soon incorporate the Airport Baggage Reconciliation Solution.
Abu Dhabi Airports Company (ADAC) has installed 15 check-in counters at the new cruise terminal, to simplify the ship-to-aircraft transit experience.
Heathrow Airport has become the third London airport to offer the on-demand baggage delivery service, which enables bag-free travel to and from the airport.
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