Conferences

Providing inspiration on customer experience, innovation, ancillary revenue and loyalty.

Following the COVID-19 pandemic, the air transport industry is facing a defining period and whichever way you look change is on the horizon. Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward.

We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. This is why we provide a platform across our conferences to champion the most exciting innovations, collaborations, visions and learnings. Complementing the co-location of the new FTE Air MobilityX show, our 2020 theme is “Transforming tomorrow’s journey” and the conferences will provide insights on how the world will evolve over the short, medium and long-term, and how effective utilisation of technology, design, hospitality and collaboration can reimagine travel for the better. We have great confidence that this focus will provide inspiration and dynamic ideas to help you define your next wave of innovation.

FTE APEX Commercialising IFEC Summit

In addition to our established conference tracks and to better reflect the integration efforts underway between FTE & APEX, we are delighted to announce that attendees in Singapore will also be able to enjoy this new conference track to deepen their understanding of how they can advance their commercial offer in the inflight space.

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NEW for 2020

CO-LOCATED WITH: Future Travel Experience Air MobilityX

Taking place alongside the 2020 event will be the newly launched FTE Air MobilityX event. Recent Volocopter trials in Singapore, and those that Uber Elevate is planning in Melbourne, Dallas and Los Angeles shortly prove that new air mobility solutions such as eVTOLs and electric regional aircraft will become commonplace around the world very soon, and this show will help air transport stakeholders adapt to these changes and integrate with these new modes of transport for the good of the industry, and its customers.

Premium Conferences

We are pleased to confirm that there will be two Premium Conference stages in 2020, featuring five Premium Conference tracks dedicated to ‘On the Ground’, ‘Up in the Air’, ‘Ancillary’, ‘Digital Innovation’ and 'Air Mobility', enabling us to dive even deeper into the areas that we know are of most interest to our audience.

EXPO Sessions free to all

In addition to our Premium Conferences, the EXPO Stage will host free-to-attend sessions for all attendees and will provide a wealth of quality education sessions led by FTE and Onboard Hospitality.

In 2019 EXPO Sessions featured discussions on baggage advancements, inflight catering innovation, customer experience case studies and a startup pitch session. Delegates heard thought-provoking presentations from the likes of Gunardi Minah, GM Marketing, Lion Air; Maria Sathasivam, Manager Product Development, SriLankan Airlines; Garen Moreno, Director, Strategic Partnering, BMW Designworks; Keith Yates, Chairman, YATES+partners; Bima Boediman, Assistance VP of Business Development, Angkasa Pura II; and many more.

Other highlights included a joint presentation by Akira Mitsumasu, VP – Global Marketing, Japan Airlines & Yuichi Ishihara, Creative Director and Head of Japan Business, tangerine, who briefed attendees on the design collaboration for JAL’s A350.

In addition, Olivier Krüger, CEO, Lufthansa Systems, participated in the “Our Next Guest Needs No Introduction…” session format in which C-level airline executives take to the stage for an in-depth chat with Dr Joe Leader, CEO of APEX & IFSA.

FTE APEX Asia EXPO 2020 Premium conference agendas are currently in development and will be available soon.
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FTE APEX Asia 2019 conference agendas


‘Innovation at the Airport’ agenda

View the agenda

‘Innovation for Airlines’ agenda

View the agenda

EXPO floor schedule

View the agenda

Speakers that took part in the 2019 event


Pavenraj Singh

Head of Commercial

Neal Samuel

Associate Director, Baggage Programs & Projects

Andy Jenner

CEO

Jasper Voorn

Innovation Consultant

Rohan Kapoor

Regional Manager Asia - Product and Ancillary Revenue

Derek Wang

General Manager

Mike Tansey

AAPAC Travel Industry Leader

Yanendra Weerakkody

Digital Transformation Lead

Chen Yizhen

Chief Service Officer

Jenny Duncan

Director of Marketing & Communications

Juan Manuel Segura

Director of Innovation

Maria Sathasivam

Manager Product Development

Bima Boediman

EVP of APS Digital

Dino Pertsinidis

Head, Global Supply Chain

Yuichi Ishihara

Creative Director and Head of Japan Business

Vijai Nair

Aviation Product Manager

Jeremy Clark

CEO

Greg Smith

Market Development Manager RFID Aviation (APAC)

Matt Crane

CEO

Olivier Krüger

CEO

Javed Malik

Group Chief Operations Officer

Hide Isomura

Chief Digital Officer

Keith Yates

Chairman

Karam Chand

CEO

Dominic Walters

Vice President Marketing Communications & Strategy, Inmarsat Aviation

Shawn Wang

Head of Data Labs

Corinne Streichert

Senior Manager, Inflight Entertainment & Connectivity, Marketing

Miriam Hoekstra van der Deen

Director of Operations

Bryan Thompson

Chief Executive Officer

Daan Debie

Director Engineering & Architecture

Jack Mandala

CEO

Richard Meredith

Project Director

Timo Jarvela

VP Passenger Experience & Processes

Brad Moore

Senior Vice President Ground Operations

Ingo Wuggetzer

Vice President Marketing

Jean-Sebastien Pard

Manager, Facilitation and Passenger Services, Airports Council International

Barbara Yamamoto

Chief Experience Officer

Lauren Costello

Executive Director

Jasper Quak

Managing Director

Henk Jan Gerzee

Chief Digital Officer / Innovation Officer

Gunardi Minah

GM Marketing

Ravinder Singh

Chief Information & Innovation Officer, Tata Singapore Airlines

Julie Baxter

Editor

Javier Massot

Senior Adviser Ground Operations

Jerome Thil

VP Digital Innovation

Simon Wilcox

Automation and Innovation Transformation

Tan Lye Teck

Executive Vice President - Airport Management

Marta Dimitrova

Editor & FTE Hub Community Manager

Jose Oller

Executive Vice President Operations

Maryann Simson

Director

Vivian Lo

GM Customer Experience and Design

Akira Mitsumasu

Vice President - Global Marketing

Bernard Siew

Vice President – Innovations

Garen Moreno

Director, Strategic Partnering

Tony Chapman

Senior Director, Marketing, Product Management and Strategy

Kasper Hounsgaard

Managing Partner

Ryan Ghee

Head of Strategy & Development

Joe Leader

CEO

Daniel Coleman

Founder & CEO

Register for FTE APEX Asia EXPO 2020 for FREE!

Access to the EXPO is completely FREE for all attendees!
Airports & Airlines get a FREE Premium Pass!

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Why be part of FTE APEX Asia EXPO?

FTE APEX Asia EXPO was a great success. We need FTE to bring people, ideas and solutions together to co-create new steps to advance the industry and along with it the countless benefits societies can benefit from travel

Akira Mitsumasu, Vice President-Global Marketing, Japan Airlines

As the leading digital engagement service partner with a specially trained team of over 100 professionals, RIFF was very honoured to be part of Asia’s biggest passenger experience and business performance exhibition. Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the FTE ASIA EXPO.

Tobias Walraven, CEO, RIFF

“We’ve created the definitive event in the Asia-Pac region to help air-transport stakeholders understand how to use technology, design and new service approaches to improve efficiency, operations, customer experiences and revenues.”

Daniel Coleman, Founder, Future Travel Experience

“Asia is the fastest growing air travel region in the world and we are delighted to be co-hosting FTE APEX Asia EXPO in Singapore. As the definitive regional event for the industry, this show serves APEX members from across Asia and beyond, and provides a perfect platform for them to engage with and learn from Asian airlines and their partners.”

Joe Leader, CEO, APEX & IFSA

“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector. Asia truly deserves a show of this magnitude in its own right, which is why I am getting behind it.”

Satyaki Raghunath, Chief Strategy & Development Officer, Bengaluru International Airport Limited (BIAL)

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.”

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

“Attending FTE Asia is an incredibly valuable event for Copenhagen Optimization and provided excellent settings to meet with clients, industry experts, and other stakeholders. The exhibition was a great platform for our software product launch to the APAC region”

Kasper Hounsgaard, Copenhagen Optimization, Managing Partner

“Great show for networking with air transport industry players, perfect organisation.”

Gabriele Ruggieri, Strategic Developments Marketing & Sales, CUSTOM

“FTE Asia is for us the most important event for meeting existing customers and potential new customers. It was again successful for us and we are already looking forward to participating again in 2020.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“FTA Asia has been a great opportunity to meet with all those passionate about delivering the very best in customer experience, both on the ground and in the air.”

Mike Blanchard, Business Development Manger, 15below Ltd

“FTE Singapore has been the best experience. Great atmosphere, awesome people and fab industry contacts. We shall definitely be back”

Eli Ostreicher, CEO, OneBagTag

“Well organised event with airline industry SMEs and decision makers. Great opportunity to network and be educated on the latest travel industry trends”

Jason Flores, Head of Travel and Transportation, Infinte Perpherals

“It was a good time to present our company to valuable clients arranged by FTE organisers. Thanks”

Rebecca Kim, General Manager, CUBOX

“Great show! Effective & helpful organisers”

Kent Tay, Director, JG Tech Innovation Pvt Ltd

“High Interest for passenger friendly self service solutions”

Borry Vrieling , CEO- Founder, Eezeetags
Travel & Accommodation

Perfect Location

Marina Bay Sands Expo and Convention Centre, 10-11 November 2020, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

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Travel & Accommodation

Discounted Flights

Enjoy exclusive fares on Singapore Airlines

We are pleased to be working with Singapore Airlines this year, allowing our attendees to enjoy exclusive fares on Singapore Airlines flights. To take advantage of these savings, visit the Singapore Airlines official website and book your flights using the discount code.

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Awards

FTE & APEX ASIA AWARDS

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia EXPO will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

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Vital Event Information

FTE APEX Asia EXPO 2020 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

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Event
FTE APEX Asia EXPO 2020
Date
- November 2020
 
Location
Marina Bay Sands Expo and Convention Centre, Singapore