Following the COVID-19 pandemic, the air transport industry is facing a defining period and whichever way you look change is on the horizon. Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward.

We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. This is why we provide a platform across our conferences to champion the most exciting innovations, collaborations, visions and learnings. Our 2022 theme is “Transforming tomorrow’s journey” and the conferences will provide insights on how the world will evolve over the short, medium and long-term, and how effective utilisation of technology, design, hospitality and collaboration can reimagine travel for the better post-COVID-19. We have great confidence that this focus will provide inspiration and dynamic ideas to help you define your next wave of innovation and success stories for your organisations.



Stage 1 – Plenary Stage for Premium Conference Sessions

Tuesday 8th November


Speaker Invited

Tuesday 8th November 15:30 - 17:30

FTE Baggage Innovation Working Group meeting at Changi Airport (members only)

The members-only in-person FTE Baggage Innovation Working Group (BIWG) meeting will be hosted by Changi Airport Group at a meeting room at the airport. There will be discussions around the future of baggage information sharing, and the latest plans will be shared by members working on the next BIWG POCs relating to moving baggage between the US and Canada, leveraging computer visions technology, and testing of permanent bag tags by Airport Lab Network partners this Fall.Membership is now free to airlines, so please contact us if you would like to enquire about joining.

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Speaker Invited

Tuesday 8th November 16:00 - 17:00

Guided tours of the renovated T2 at Changi Airport (Open to Premium Pass Holders Only)

Now fully booked

(Open to Premium Pass Holders Only)

Changi Airport Group (CAG) will reopen the southern wing of Terminal 2 (T2) for departure operations on 11 Oct 2022, following the resumption of arrival operations at the terminal in May this year.

The commencement of departure operations at T2 will add to Changi’s capacity and spread out passenger operations more evenly across the airport’s terminals as travel demand continues to grow in the lead-up to the year-end travel peak. T2’s contemporary design concept is inspired by elements of nature. Passengers will be greeted with a refreshed terminal design that is not only welcoming, but also more spacious. Gain more insights on the T2 Expansion project and take in sights of the newly upgraded facilities and revamped areas of the terminal in this tour.

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Wednesday 9th November


Speaker Invited

Wednesday 9th November 08:45 - 08:45

Official Expo Opening - Ribbon Cutting Ceremony


08:45 - 08:45
Registration & Exhibition Opens



Speaker Invited

Wednesday 9th November 09:05 - 09:10

Welcome addresses

Daniel Coleman
Founder & CEO
Future Travel Experience
Dr. Joe Leader
CEO
APEX/IFSA

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Speaker Invited

Wednesday 9th November 09:10 - 10:15

Opening Keynote PanelLeadership perspectives from across Asia-Pac

Format:


Each CEO engages with the moderator to share their perspectives on successfully scaling back up, attracting, empowering and retaining workforce, collaboration, innovation, passenger experience, digital transformation, sustainability, lessons learned from the pandemic, and post-pandemic health and travel requirements.

Moderator:


Dr. Joe Leader
CEO
APEX/IFSA

Speakers:


Barathan Pasupathi
Chief Executive Officer
Jetstar Asia
Jeffrey Goh
CEO
Star Alliance
Tan Lye Teck
Executive Vice President - Airport Management
Changi Airport Group
Sumesh Patel
President, Asia Pacific
SITA
Riad Asmat
Chief Executive Officer
AirAsia Malaysia

More inspirational speakers to be announced soon

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Speaker Invited

Wednesday 9th November 10:45 - 11:45

Innovative technology utilisation by airlines and their partners

Format:


Following an introduction by the moderator, two case study presentations, followed by an interactive panel discussion around the art of executing innovation and digital transformation successfully. 

Moderator


Tomi Maaniemi
Vice President of Sales
Snowfall

Speakers:


Singapore Airlines’ digital journey

Travis Lim
Principal Digital Strategist
Singapore Airlines

Pushing the limits of the travel industry

Christine Wang
Managing Director
Lufthansa Innovation Hub

How central is digital to charting a new course for SriLankan Airlines?

Yanendra Weerakkody
Digital Transformation Lead
SriLankan Airlines

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Speaker Invited

Wednesday 9th November 12:00 - 13:00

Successfully digitising the aircraft cabin

Format:


The moderator will set the scene, and then each speaker will talk for 5 minutes about how they are advancing onboard digitilisation efforts to enhance operational, CX and revenue   performance for the industry, before the session moves to a fast-moving panel discussion.

Moderator:


Stefan List
Head of Cabin Market Insights
Airbus

Speakers:


david-coiley VP Aviation
David Coiley
Regional Vice President Asia Pacific Aviation Sales
Inmarsat
Andre Sousa
Senior Director & Head of Sales and Account Management - APAC
Panasonic Avionics
Jonas von Kruechten
Head of Strategy and Business Development
AERQ


Speaker Invited

Wednesday 9th November 12:00 - 13:00

Airport Digital Transformation & Innovation Strategies

Format:


A series of case study presentations followed by an interactive discussion around the art of executing digital transformation successfully.

Moderator:


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

Speakers:


What are the steps by which Schiphol will achieve a fully autonomous airside operation by 2050?

Carolijn Schoofs
Head of Innovation
Royal Schiphol Group

What are the technologies that airports should really be focusing on to transform the passenger experience, operations and revenues?

Bob Kwik
Global Head of Airports
Amazon Web Services

More inspirational speakers to be announced soon

Register for your Premium Pass today


Speaker Invited

Wednesday 9th November 13:45 - 14:45

Leadership Perspectives in the vibrant Asia-Pac market

Part 1:


Part 2:


Fiji Airways’ Journey to Success

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Speaker Invited

Wednesday 9th November 15:00 - 16:00

Future Airports: Transformative approaches to reimagine the ways in which airports are developed, managed, leverage technology and realise potential

Format:


A series of case study presentations followed by an interactive discussion.

Moderator’s introduction:


Data insights at airports, and new solutions to enable improved decision making and optimisation 

Kit Su Lee
Regional Head of Operations, Asia-Pacific
Collins Aerospace

Speakers:


What can we expect from Auckland Airport’s new Transport Hub which is expected to transform the way passengers arrive and depart from the main airport terminal, and also support the airports ambition to deliver a world-class travel experience into the future?

Jayne Wear
Head of Omnichannel
Auckland Airport

How will Noida International Airport “set a new benchmark as a digital airport”, with the implementation of state-of-the-art technology to provide a seamless and contactless flow through the airport?

Jan Michael Wicki
Head Program Development and Coordination
Noida International Airport (by Flughafen Zürich AG)

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Speaker Invited

Wednesday 9th November 16:15 - 17:15

The FTE Premium Passenger Symposium

In a post-pandemic world, what strategies are needed to provide a 5-star service at a lower price, while meeting modern day pressures on sustainability and costs?

Format:


Following a scene-setting presentation the session each speaker will talk for five minutes from their seat on their latest efforts before the session moves to a panel discussion on how improvements can be made to the entire end-to-end passenger journey, including digital innovation, lounges, human touch, concierge services, catering, comfort and entertainment, and onward travel.

Moderators’ Presentation:


Following the pandemic, what are now the most important things to premium passengers that air transport stakeholders need to deliver on?

Beau Vajirakachorn
Partnership Lead, Learning Practice and Service Design
Yates+Partners
Craig Devoy
Managing Partner, Culinary Practice
Yates+Partners

Speakers:


Tom Mano
Vice President, Products & Services Planning
All Nippon Airways
Liyan Huang
Global Product Manager
Collins Aerospace
Errol McGlothan
Managing Director EMEA & APAC
Airport Dimensions 

More inspirational speakers to be announced soon

Register for your Premium Pass today


Speaker Invited

Wednesday 9th November 17:15 - 17:30

Day 1 Closing Thoughts

Will lessons learned from the pandemic help us forge new collaborations?

Tan Lye Teck
Executive Vice President - Airport Management
Changi Airport Group

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Wednesday 9th November 17:30
Conference close


Speaker Invited

Wednesday 9th November 17:45 - 18:15

The FTE Airline & Airport Transformation Power Lists Asia-Pacific 2022 Awards Ceremony


Everyone is welcome to experience the FTE APEX Asia Awards 2022 presentation ceremony on the Expo Stage. It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Singapore. The FTE Airline & Airport Transformation Power Lists Asia-Pacific will shine a light on those who have lived through the crisis and pioneered new approaches with the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues.

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Speaker Invited

Wednesday 9th November 18:15 - 20:15

FTE APEX Asia Expo Reception & Awards After Party

Relax and network with music and refreshments while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.

(Premium Pass holders only)

Sponsored by

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Thursday 10th November


08:45 - 08:45
Registration Opens



09:00 - 09:00
Exhibition Opens



Speaker Invited

Thursday 10th November 09:30 - 10:00

Day 2 Futurist Keynote

A Faster Future – Accelerating New Routes to Revenue

Rohit Talwar
CEO
Fast Future

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Speaker Invited

Thursday 10th November 10:00 - 11:00

Airport Automation & Digital Identity Efforts

Format:


A series of case study presentations followed by an interactive discussion.

Moderator’s Presentation:


How can air transport stakeholders in Asia-Pac reimagine how they operate going forward with new approaches to business models and technology utilisation?

Steven Greenway
President, Commercial
Pangiam

Speakers:


Narita Airport’s journey to establishing an end-to-end biometric passenger experience.

Hideharu Miyamoto
Senior Executive Officer / Deputy Executive Divisional Director of Corporate Planning Division
Narita International Airport Corporation

The necessity for automation and digitalisation across Asia-Pac, and my experiences and lessons learned from working to deliver it over the last decade 

Javed Malik
Managing Director APAC
Vision-Box & FTE Advisory Board Member

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Speaker Invited

Thursday 10th November 11:30 - 12:30

Reimagining end-to-end customer and baggage journeys with new approaches powered by technology, design, collaboration and new service approaches

Format:


The moderator will set the scene, and then each speaker will talk for five to ten minutes from their seat on how they are evolving their approaches to customer and baggage journeys. After everyone has voiced their opinion, the panel will share their ideas for the future around the following key topics:

Questions to panellists:


  • How is your organisation evolving its approaches to customer and baggage journeys now?
  • What do you see as the main challenges in delivering the perfect journey?
  • Where do you see the future of baggage products?
  • How can technology help take customer and baggage journeys to the next level?
  • How should design of facilities and user experience approaches evolve now to meet the needs of the future passenger and baggage journey?
  • How can we foster greater collaboration between the regulator, airlines and airport to make the passenger and baggage journeys seamless?
  • How do we successfully move more processes away from the airport in the future?
  • What big changes do we expect to see inflight going forward?
  • What more can air transport stakeholders do to be part of the planning of a journey, and at the destination itself?

Moderator:


Kim Chua
Assistant Professor
Embry-Riddle Aeronautical University

Speakers:


Kamran Chohan
VP Digital & Technology
Star Alliance
Azman B. Ahmad
GM Product Management
Saudia Airlines
Deacon Konc
Director, Innovation & Solutions
United Airlines
Darin Juby
Director Baggage Services
Greater Toronto Airports Authority
Shaenaz Voss
Executive Manager Corporate Affairs and Customer Experience
Fiji Airways & CEO, Fiji Link

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Speaker Invited

Thursday 10th November 13:15 - 13:55

Special Presentation

Building a strategic mindset in conversational AI driven digital transformation at Cathay Pacific

Gordon Chu
Digital Manager, Conversational Platforms
Cathay Pacific Airways

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Speaker Invited

Thursday 10th November 13:55 - 14:35

FTE Emerging Markets Symposium

Format:


Following an introduction by the moderator and each speaker on their latest activities the session will become a panel discussion focusing on the innovations, strategies & growth stories coming out of these key markets right now.

Moderator:


Javed Malik
Managing Director APAC
Vision-Box & FTE Advisory Board Member

Speakers:


Javier Massot
COO
Cebu Pacific Air
Gunardi Minah
GM Marketing
Lion Air, and Member of the FTE APEX Asia Expo Advisory Board
Trung Ngoyen ( Invited)
Director of Corporate Planning & Development
Vietnam Airlines

More inspirational speakers to be announced soon


Register for your Premium Pass today


Speaker Invited

Thursday 10th November 15:00 - 15:45

The APEX Regional Passenger Choice Awards (PCAs) Ceremony

APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2023 APEX Passenger Choice Awards.

The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Eastern Asia, Central Asia, Mainland China, South Pacific & Middle East.

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Register for FTE APEX Asia Expo 2022

Find out more Register for Free now

Why be part of FTE APEX Asia Expo?

“The aviation industry in Singapore is a key contributor to the growth of the local economy. When the Covid-19 pandemic struck, Singapore continued to put in resources to ensure the safety and wellbeing of its residents as well as incoming travellers. As one of the headline partners, Changi Airport Group looks forward to welcoming our industry partners and friends at the FTE APEX Asia Expo 2022 event, to be held in Singapore in November 2022.”

Joe Chiu, Vice President, Digital & Commercial Systems, Changi Airport Group

"We all want to see travel return swiftly and its important that we as an industry set an example on getting back on planes when the time is right. Whilst the pandemic has slowed us down we all know that aviation is set for strong growth in the years to come here in Asia, and we need to plan for that future together - FTE APEX Asia Expo is an invaluable industry trade show for the region, and I look forward to meeting many old, and new, friends at the wonderful Marina Bay Sands resort in Singapore this November."

Gunardi Minah, GM Marketing, Lion Air

Trade shows like FTE APEX Asia Expo deliver huge value because you are able to meet hundreds of new and existing contacts under one roof, which is simply not possible through any other means. Singapore is ready to welcome the world again and we can’t wait to stage Asia’s biggest free to attend passenger experience and business performance expo at the Marina Bay Sands Singapore this November 9-10.

Daniel Coleman, Founder & CEO, Future Travel Experience

“Asia remains a critical market to build and maintain strong relationships for the resurgence of air travel, which is why we are very excited to stage FTE APEX Asia Expo in Singapore once again this from November 9 to10. Asia is still the number one growth region worldwide in the coming decades, and this show will play an important role in supporting all of aviation’s stakeholders as they plan for the future.”

Joe Leader, CEO, APEX/IFSA

FTE APEX Asia EXPO was a great success. We need FTE to bring people, ideas and solutions together to co-create new steps to advance the industry and along with it the countless benefits societies can benefit from travel

Akira Mitsumasu, Vice President-Global Marketing, Japan Airlines

As the leading digital engagement service partner with a specially trained team of over 100 professionals, RIFF was very honoured to be part of Asia’s biggest passenger experience and business performance exhibition. Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the FTE ASIA EXPO.

Tobias Walraven, CEO, RIFF

“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector. Asia truly deserves a show of this magnitude in its own right, which is why I am getting behind it.”

Satyaki Raghunath, Chief Strategy & Development Officer, Bengaluru International Airport Limited (BIAL)

We’ve had a really good couple of days at FTE APEX Asia EXPO, it’s really good to see our existing customers and new airline customers coming through. Showcasing our newest technology, it’s been really good to see all that traction through both pre-arranged meetings and walk through meetings. A fantastic couple of days here.

Chris Rogerson, Regional Vice President APAC, Inmarsat Global

This is a great opportunity for me to learn things beyond engineering. There are experts who are sharing their views on customer experience, they’re sharing their views on alternative methods of fuel, engineering and so on. First it’s a great learning zone, second, you meet people whom you have not met for a very long time and the third thing it has a very vibrant start up ecosystem. The combination of these three is important and it’s an enriching experience to be here.

Ravi Singh, Chief Information and Innovation Officer, Tata Singapore Airlines (Air Vistara)

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.””

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

“Attending FTE Asia is an incredibly valuable event for Copenhagen Optimization and provided excellent settings to meet with clients, industry experts, and other stakeholders. The exhibition was a great platform for our software product launch to the APAC region”

Kasper Hounsgaard, Copenhagen Optimization, Managing Partner

“Great show for networking with air transport industry players, perfect organisation.”

Gabriele Ruggieri, Strategic Developments Marketing & Sales, CUSTOM

“FTE Asia is for us the most important event for meeting existing customers and potential new customers. It was again successful for us and we are already looking forward to participating again in 2020.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“FTA Asia has been a great opportunity to meet with all those passionate about delivering the very best in customer experience, both on the ground and in the air.”

Mike Blanchard, Business Development Manger, 15below Ltd

“FTE Singapore has been the best experience. Great atmosphere, awesome people and fab industry contacts. We shall definitely be back”

Eli Ostreicher, CEO, OneBagTag

“Well organised event with airline industry SMEs and decision makers. Great opportunity to network and be educated on the latest travel industry trends”

Jason Flores, Head of Travel and Transportation, Infinte Perpherals

“It was a good time to present our company to valuable clients arranged by FTE organisers. Thanks”

Rebecca Kim, General Manager, CUBOX

“Great show! Effective & helpful organisers”

Kent Tay, Director, JG Tech Innovation Pvt Ltd

“High Interest for passenger friendly self service solutions”

Borry Vrieling , CEO- Founder, Eezeetags
Travel & Accommodation

Perfect Location

Marina Bay Sands Expo and Convention Centre, 9-10 November 2022, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

More information
Awards

FTE & APEX Asia Awards

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia Expo will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

More information
Networking

FTE & APEX Asia Networking

EVENT APP & ATTENDEE ENGAGEMENT PLATFORM

Driving new collaborations to create industry progression is at the heart of Future Travel Experience, and our intelligent event app with built in attendee engagement platform is the tool designed to help achieve this.

More information













Vital Event Information

FTE APEX Asia Expo 2022 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance sustainability & operational efficiency.

fte-asia-schema-img
Event
FTE APEX Asia Expo 2022
Date
- November 2022
 
Location
Marina Bay Sands Expo and Convention Centre, Singapore