Premium Conferences

Premium education providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.

Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward. We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. So, our 2019 theme is “Collaborate to Innovate”, to champion great examples of collaboration that have powered impressive results, and to help drive collaboration between attendees for the benefit of the industry. We have great confidence that this focus will provide inspiration and dynamic ideas, which will help you define your next wave of innovation.

In addition, we are pleased to confirm that there will be two Premium Conference stages in 2019, featuring four Premium Conference tracks dedicated to ‘On the Ground’, ‘Up in the Air’, ‘Ancillary’ and ‘Digital Innovation’, enabling us to dive even deeper into the areas that we know are of most interest to our audience.

More detailed plans for our 2019 conferences will be announced soon.

2018 speakers included:

Lye Teck Tan

Executive Vice President - Airport Management

Ravinder Singh

Chief Information & Innovation Officer

Michael Shearer OBE

APAC Managing Director

Vivian Lo

GM Customer Experience and Design

Nikhil Manchharam

Managing Director, Development Asia

Jerome Thil

VP Digital Innovation

Jordie Knoppers

Innovation Manager – Biometrics

Sukumar Panda

General Manager Innovation Lab

Michael Altenbuchner

Manager Innovation & Digitization

Gunardi Minah

GM Marketing

Shikha Guwalani

Solutions Architect, ASEAN,

Al McGowan

Senior Director, Innovation

Andrew Kenji Wang Fujiyama

Cabin crew schedule system and Innovation Strategy

Brett Henry


Steve Karoly

Senior Director, Innovation and Program Delivery

Azli Mohamed

Chief Strategy Officer

Chris Walker

APAC CTO & Head of Engineering, AppDynamics

Xavier Assouad

Vice President – Australasia

Jason Delamore

General Manager Marketing & Technology

Murray Young

Chief Information Officer, Information Services

Bess Chapman

Operating Principal

Junichi Shimizu

Deputy Vice President, Business Marketing Division

Chua Ching Hock

Senior Manager, Airport Operations Management

Julie Baxter


Javier Massot

Vice President Airport Services

Senaka Bandaranayake

Senior Manager Product Development

Linda Bos

Blockchain Lead

Kenneth Andersson

Head of Innovation & Product Transformation

Tan Lye Teck

Executive Vice President - Airport Management

Martin Bowman

Aviation Technology Director

Azim Barodawala


Joe Chiu

Vice President, Digital & Commercial Systems

Barathan Pasupathi

Chief Executive Officer

Salvador Britanico

Vice President for Inflight Services

Vinoop Goel

Regional Director - Airport, Passenger, Cargo & Security/Member & External Relations - Asia Pacific,

Jon Norris

Executive Advisor

Tony Chapman

Senior Director, Marketing, Product Management and Strategy

Ryan Ghee

Head of Strategy, Engagement and Content

Joe Leader


Jamal Al Awadhi

Head of Guest Experience Commercial

Daniel Coleman


Register for FTE-APEX Asia EXPO 2019 for FREE!

Access to the EXPO is completely FREE for all attendees!

Airports & Airlines get a FREE Premium Pass!

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Travel & Accommodation

Perfect Location

Marina Bay Sands, 12-13 November 2019, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Vital Event Information

FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

- November 2019
Marina Bay Sands Expo and Convention Centre, Singapore