MARINA BAY SANDS SINGAPORE

13-14 NOVEMBER 2018

Headline Partners

Future Travel Experience

NEWSFLASH: First Class Passes for Airlines & Airports are free until November 6th – register today!


Future Travel Experience Asia EXPO 2016

Premium Conference

Premium education providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to First Class Pass holders only.

13-14 November, 2018 Marina Bay Sands, Singapore


Strategic Partner

FTE asia Supporting Partner AAAE

Strategic Partner

FTE asia Supporting Partner Jet-Blue

Strategic Partner

FTE asia Supporting Partner Onboard

Strategic Partner

FTE asia Supporting Partner U-FLY-Alliance

Supported By

FTE asia Supported by Singapore-Exhibition-and-Convention-Bureau

Held in

FTE Asia Supported by Singapore-Exhibition-and-Convention-Bureau

Platinum Sponsor

FTE asia platinum sponsor hamad international airport

Platinum Sponsor

FTE asia Platinum sponsor rockwell-collins

Gold Sponsor

FTE asia gold sponsor cisco

Gold Sponsor

FTE asia gold sponsor Microstrategy

Gold Sponsor

FTE asia gold sponsor Volantio

Gold Sponsor

FTE asia gold sponsor idemia

Silver Sponsor

FTE asia gold sponsor digEcor

Media Partner

FTE asia Media Partner Airport-Suppliers

Media Partner

FTE asia Media Partner Airline-Suppliers

Technological, digital and engineering advancements are reshaping almost every sector on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future. Through our ‘Innovate or Stagnate’ theme, FTE Asia EXPO will tackle these issues and challenges head-on by providing inspiration and dynamic solutions & services, which will help you define your next wave of innovation.

2018 Conference Agenda



Monday 12th November 14:00 - 17:00

Changi Airport Terminal 4 Tours

Our Headline Partner, Changi Airport Group, will facilitate guided tours of the ground-breaking Terminal 4 for Premium Conference delegates at FTE Asia EXPO 2018. At the recent FTE Global Awards ceremony in Las Vegas, Changi Airport Group was presented with the ‘Best Airport Terminal Design Project’ award for the successful opening of the facility. Terminal 4, which opened in October 2017, makes extensive use of self-service and biometrics technology to support and secure a seamless passenger experience. A raft of unique features, including an immersive wall, a heritage zone, and art installations also help to create a sense of place and an unmistakable passenger experience, setting a new benchmark for airport facilities.

Capacity for the tours is extremely limited and places will be available on a first come, first served basis.

Tuesday 13th November - Day 1


09:00 - 09:15
Official EXPO opening


Speaker Invited

Tuesday 13th November 09:10 - 10:15

Joint Opening Keynote Session

Welcome Addresses


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience
Joe Leader
CEO
APEX & IFSA

Keynote Addresses


The Changi Experience: Understanding the needs of our customers to create a positively unique passenger experience

Lye Teck Tan
Executive Vice President - Airport Management
Changi Airport Group

What benefits and efficiencies can airlines, airports and other air transport stakeholders realise from applying F1™ Thinking to their businesses?

Michael Shearer OBE
APAC Managing Director
McLaren Applied Technologies

More speakers to be announced soon

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 11:00 - 12:00

Future technologies and trends for airlines, airports and their partners

First Working Session

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Special Presentation 


Vinoop Goel
Regional Director - Airport, Passenger, Cargo & Security/Member & External Relations - Asia Pacific,
International Air Transport Association (IATA)

Think Tank 


FTE Tech Download Think Tank – exclusive unveiling in Asia

A working team of industry experts from Google, Changi Airport Group, WOW air, Gatwick Airport & Alaska Airlines has collaborated to assess a range of new and emerging technologies and will report on the viability of what each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.

Goals:

  • Understand the potential of each of the technologies
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first-movers
  • Create a final ranking of which technologies to prioritise
  • Leave the audience with a clear idea on which technologies to invest in

Technologies to be assessed:

  • AI & Machine Learning
  • Robotics, Autonomous Vehicles & Drones
  • Biometrics
  • Wearables, VR & AR
  • Big Data & Analytics
  • Internet of Things
  • Blockchain
  • Other new tech to watch

On-stage panellists


Max Coppin
Partner Development Manager
Google
Joe-Chiu
Joe Chiu
Vice President, Digital & Commercial Systems
Changi Airport Group
Joe Leader
CEO
APEX & IFSA
Jose Oller
Executive Vice President Operations
Peach Aviation
Tony Chapman
Senior Director, Product Management and Strategic Programmes, Global Airports
Rockwell Collins

More speakers to be announced soon

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 12:00 - 13:00

Dynamic customer experience case studies – improving end-to-end experiences and creating new revenue opportunities throughout the passenger journey

Second Working Session

Topics to be covered include: Pre-Travel, Airport, Inflight (service, hospitality, F&B), Post-Travel.

Format


Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.

Moderator


Vivian Lo
GM Customer Experience and Design
Cathay Pacific Airways

Presenters


What steps is PAL taking to further enhance its onboard service levels (including on its new Airbus A350s) and ensure that the experience offers a true reflection of the Philippines?

Salvador Britanico
Vice President for Inflight Services
Philippine Airlines

The Scoot story – how the LCC plans to eliminate existing pain points throughout the passenger journey

Jacqueline Loh
VP Marketing
Scoot

More speakers to be announced soon

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 14:00 - 15:00

The APEX Connectivity and IFE Business Case Summit – Asia Edition

Third Working Session

This session will explore airlines’ business cases behind a variety of connectivity solutions and will touch upon the associated customer experience and operational benefits of the connected aircraft.


With a raft of IFEC solutions already on the market it can be difficult for airlines to decide which product and approach best suits their individual needs. While high-speed connectivity might be the best option for one airline, a non-connected IFE solution might be more suitable for another.

We will bring together a collection of forward-thinking airlines so attendees can cut through the noise, learn from the first-movers and identify which solutions are right for their airline today, in five years’ time and further into the future, plus the best ways to maximise the roll-out of a new IFEC programme.

Format


Each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Presenters


Azman B. Ahmad
GM Product Management
Saudia Airlines
Senaka Bandaranayake
Senior Manager Product Development
SriLankan Airlines

Questions to be debated:


  • What are the best ways to market a connectivity/IFE product to drive awareness and usage among passengers?
  • What are the best approaches to deliver a consistent experience across mixed services and fleets?
  • What impact does connectivity have on the usage of existing seatback IFE platforms? Also, does installation of connectivity make future investments in seatback IFE less likely?
  • What impact have your connectivity/IFE efforts had on passenger experience scores?
  • How effective have your connectivity/IFE efforts been so far in terms of creating new ancillary revenue streams?
  • Does the industry need more standardisation around onboard connectivity? If so, how should this be addressed?
  • How are airlines and suppliers dealing with data and privacy, especially with GDPR now in play?
  • How will the rollout of 5G impact onboard connectivity and the wider passenger experience?
  • What are your views on the need for supplier consolidation?
  • What is the best piece of advice you can share from your connectivity/IFE experiences to date?
  • How do you expect your connectivity strategy to evolve over the next 5 and 10 years?

More speakers to be announced soon

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 15:00 - 16:00

Airline and Airport 4.0 Digitalisation Efforts

Fourth Working Session

Moderator


Chris Walker
APAC CTO & Head of Engineering, AppDynamics
Cisco

Presenters


What are the plans and ambitions of the man now driving the digital strategy for Singapore Airlines?

Jerome Thil
VP Digital Innovation
Singapore Airlines

What does Malaysia Airports Holdings Bhd (MAHB) expect to gain tangibly from its 4.0 digital initiative that encompasses the use of Big Data Analytics and Internet of Things (IoT) devices to enhance airport operations and passenger experiences?

Azli Mohamed
Chief Strategy Officer
Malaysia Airports

How is Etihad looking to deliver new travel experiences through advanced technology, and will this require new technology platforms and a change in culture?

Abe Dev (invited)
Head of Technology – Etihad Aviation Group Airline Operations & Mid-Field Terminal Complex Program
Etihad Airways

More speakers to be announced soon

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 16:30 - 17:30

Simplifying and securing passenger processing using automation and biometrics

Fifth Working Session

Format


Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Presenters


How Bangalore Airport will deliver the largest full deployment of end-to-end biometric solutions at an Asian airport

Satyaki Raghunath
Chief Strategy & Development Officer
Kempegowda International Airport Bengaluru

Joint Presentation: Auckland Airport, New Zealand Customs Service & IDEMIA

Jason Delamore
General Manager Marketing & Technology
Auckland Airport
Murray Young
Chief Information Officer, Information Services
New Zealand Customs Service
Xavier Assouad
Vice President – Australasia
Idemia

KLM unveils proof of concepts using blockchain – one on biometrics and blockchain and the other one in the area of tokenization, both of which impact customer experience

Linda Bos
Blockchain Lead
KLM Royal Dutch Airlines

More speakers to be announced soon

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 17:30 - 18:00

Closing Keynote

Moderator


Julie Baxter
Julie Baxter
Editor
Onboard Hospitality

Keynote Address


AirAsia’s ambition is to become a fully-fledged “digital airline”. What exactly does this mean and how does it plan to achieve it?

Aireen Omar
Aireen Omar
Deputy Group CEO for Digital, Transformation & Corporate Services
AirAsia

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 18:15 - 18:45

FTE Asia Awards Ceremony

Everyone is welcome to experience the FTE Asia Awards 2018 presentation ceremony on the EXPO Stage. Airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements.

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Tuesday 13th November 18:45 - 20:15

Networking Reception and Awards After-Party

Relax and network with music, drinks and canapés while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.

Register to attend – free Premium Conference access for airlines and airports

Wednesday 14th November - Day 2


Speaker Invited

Wednesday 14th November 09:15 - 10:15

Day 2 Keynote Session

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Keynote Addresses


YOTEL is on a mission to disrupt the travel industry, and offer guests a whole new hotel experience powered by clever use of design and technology with everything you need and nothing you don’t. So what do travellers in Asia really want and what can air transport stakeholders learn from this dynamic new hotel operator?

Nikhil Manchharam
Managing Director, Development Asia
YOTEL

What does the future of travel look like, and how will Vistara use AI, robotics and data science to deliver an unmatched travel experience to its customers? 

Ravinder Singh
Chief Information & Innovation Officer
Vistara

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Wednesday 14th November 11:00 - 12:00

Future Innovation – what are the right designs and approaches to most effectively facilitate innovation among airlines and airports going forward?

Sixth Working Session

Format


Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Presenters


The Fast Journey at Singapore Changi Airport

Chua Ching Hock
Senior Manager, Airport Operations Management
Changi Airport Group

The JetBlue Technology Ventures view on why airlines must work more closely together to build a technology innovation ecosystem that moves the travel industry forward

Bess Chapman
Operating Principal
JetBlue Technology Ventures

Finding ways to innovate in challenging operating environments, that also adhere to a low-cost mindset

Javier Massot
Vice President Airport Services
Cebu Pacific Air

How do we implement successful innovations within an airport ecosystem?

Steve Karoly
Senior Director, Innovation and Program Delivery
Vantage Airport Group

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Wednesday 14th November 13:00 - 14:00

A masterclass in boosting ancillary revenues and loyalty through digital channels

Seventh Working Session

Topics to be covered include: Upselling, pre-ordering, retail, e-commerce, leveraging digital.

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Presenters


What results and ancillary opportunities have been realised by integrating Google Pay as it pertains to boarding cards?

Bon Mercado
Business Development Strategic Partner Manager, Commerce (Google Wallet)
Google

Boosting revenues through catering, duty free and inflight merchandise

Catherine Goh
Regional Head of Inflight Ancillary
AirAsia

Register to attend – free Premium Conference access for airlines and airports


Speaker Invited

Wednesday 14th November 14:00 - 15:00

Tapping into the potential offered by artificial intelligence and robotics throughout the passenger journey

Eighth Working Session

Format


Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Presenters


How will AI support airport and airline processes in the future? Sharing insights from the launch of Josie Pepper – the humanoid robot at Munich Airport

Julia Schmidt
Innovation Management and Digitization
Terminal 2 Company Munich Airport

Following the recent launch of “RADA” – the first customer service robot in an Indian airport – what role does Vistara expect AI and robotics to play in the airport of the future?

Ravinder Singh
Chief Information & Innovation Officer
Vistara

Haneda Robotics Lab has been trialling robots for a variety of purposes, including luggage transportation, security, wayfinding and translation. What are the key lessons that have been learned so far from the Robot Experiment Project?

 
Representative of
Haneda Robotics Lab

Register to attend – free Premium Conference access for airlines and airports


15:00 - 15:00
End of conference

Register for FTE Asia EXPO 2018 for FREE!

Access to the EXPO is completely FREE for all attendees!

Airports & Airlines receive FREE upgrades to the premium conference!

Register Today!

Travel & Accommodation

Perfect Location

Marina Bay Sands, 13-14 November, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Why attend FTE Asia EXPO 2018?

Hear what our exhibitors and attendees said about the 2017 event..

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success. We are very excited to continue our partnership with them across their scheduled 2018 events.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“I thought the event was very well prepared. There was the right level of partners and vendors in the exhibition and the conference was of a very good level with lots of good insight from across the industry.”

Avi Golan, Chief Digital Officer, Air New Zealand

“Asia is a target market for us and we’ve done seven years here at FTE Asia. We’ve seen people from China, the Philippines, Malaysia, India…I have the feeling that more people are coming to our booth than in previous years and we have a number of leads. This is the place where everybody in Asia comes.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.”

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

Vital Event Information

Future Travel Experience Asia EXPO 2018 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

fte-asia-schema-img
Event
Future Travel Experience Asia EXPO 2018
Date
- November 2018
Location
Marina Bay Sands, Singapore

Get Future Travel Experience news & updates sent to your inbox