Premium Conferences

Premium education providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.

Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward. We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. So, our 2019 theme is “Collaborate to Innovate”, to champion great examples of collaboration that have powered impressive results, and to help drive collaboration between attendees for the benefit of the industry. We have great confidence that this focus will provide inspiration and dynamic ideas, which will help you define your next wave of innovation.

We are pleased to confirm that there will be two Premium Conference stages in 2019, featuring four Premium Conference tracks dedicated to ‘On the Ground’, ‘Up in the Air’, ‘Ancillary’ and ‘Digital Innovation’, enabling us to dive even deeper into the areas that we know are of most interest to our audience.

In addition our Expo stage open to all participants on a complimentary basis will also provide a wealth of quality education that include session created and led by FTE as well as our valued partners such as Onboard Hospitality.

CEO Speakers:

Karam Chand

Royal Brunei Airlines

Bryan Thompson - <p>Chief Executive Officer</p>

Bryan Thompson

Chief Executive Officer

Abu Dhabi Airports

Premium conference sessions include:

Executive perspectives on pioneering airline Transformation

Jerome Thil
VP Digital Innovation
Singapore Airlines
Alain Chisari
Vice President Asia & Pacific
Lufthansa Group
Daan Debie
Director Engineering & Architecture
KLM Royal Dutch Airlines
Ravinder Singh
Chief Information & Innovation Officer, Tata Singapore Airlines
Akira Mitsumasu
VP - Global Marketing, Japan Airlines & Member of the APEX Board of Directors
Japan Airlines

Executive perspectives on using technology to drive efficiency, and enhanced passenger experiences, at the airport.

Bryan Thompson
Chief Executive Officer
Abu Dhabi Airports
Henk Jan Gerzee
Chief Digital Officer / Innovation Officer
Royal Schiphol Group
Brad Moore
Senior Vice President Ground Operations
Qatar Airways
Timo Jarvela
VP Passenger Experience & Processes
Miriam Hoekstra van der Deen
Director of Operations
Schiphol Amsterdam Airport

Executive perspectives on the future of Inflight – Delivering quality and comfort for all passengers

Ingo Wuggetzer
Vice President Marketing
Vivian Lo
GM Customer Experience and Design
Cathay Pacific Airways
Keith Yates

Executive perspectives on the future of airline e-commerce

Eric Thain
General Manager – Brand Development
HK Express
Apple Ignacio
Director, Ancillaries
Cebu Pacific Air
Gunardi Minah
GM Marketing
Lion Air Group

Executive perspectives on the Future of IFEC, and how airlines and passengers will utilise it.

Joe Leader
Jack Mandala
Seamless Air Alliance
Corinne Streichert
Senior Manager, Inflight Entertainment & Connectivity, Marketing
United Airlines
Dominic Walters
Vice President Marketing Communications & Strategy, Inmarsat Aviation

Executive perspectives on airport development strategies & NEXTT (New Experience Travel Technologies) Generation Travel Experiences

Jean-Sebastien Pard
Manager, Facilitation and Passenger Services, Airports Council International
ACI World
Richard Meredith
Project Director
Simon Wilcox
Automation and Innovation Transformation

Executive perspectives on innovation through Labs and emerging technologies

Bernard Siew
VP – Innovation
Changi Airport Group
Aryo Nugroho
IT Business transformation manager
Garuda Indonesia
Alain Chisari
Vice President Asia & Pacific
Lufthansa Group
Xuewu(Shawn) Wang
Founder, Head of Data Labs
China Eastern

Register for FTE-APEX Asia EXPO 2019 for FREE!

Access to the EXPO is completely FREE for all attendees!

Airports & Airlines get a FREE Premium Pass!

Find out more Register now!

Travel & Accommodation

Perfect Location

Marina Bay Sands, 12-13 November 2019, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Book your accomodation today

Vital Event Information

FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

- November 2019
Marina Bay Sands Expo and Convention Centre, Singapore