The air transport industry is facing a defining period and whichever way you look change is on the horizon. Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is ripe for disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward.
We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. This is why we provide a platform across our conferences to champion the most exciting innovations, collaborations, visions and learnings. Our 2023 theme is “Preparing for tomorrow’s world”, and the Premium Conference will provide unique insights into how the world will evolve over the short, medium and long-term, and how effective utilisation of technology, innovation, hospitality and collaboration can reimagine travel for the better. We have great confidence that this theme and focus will provide inspiration and help to instigate dynamic new ideas to help you define a new wave of innovation and success stories for your organisation.
The agenda for FTE APEX Asia Expo 2023 is currently being developed, but to give you an idea of the overall quality and areas of focus, please review the Premium Conference agenda from our 2022 event:
Stage 1 – Plenary Stage for Premium Conference Sessions
Tuesday 8th November 2022 - Day 1
FTE Baggage Innovation Working Group meeting at Changi Airport (members only)

The members-only in-person FTE Baggage Innovation Working Group (BIWG) meeting will be hosted by Changi Airport Group at a meeting room at the airport. There will be discussions around the future of baggage information sharing, and the latest plans will be shared by members working on the next BIWG POCs relating to moving baggage between the US and Canada, leveraging computer visions technology, and testing of permanent bag tags by Airport Lab Network partners this Fall.Membership is now free to airlines, so please contact us if you would like to enquire about joining.
Guided tours of the renovated T2 at Changi Airport (Open to Premium Pass Holders Only)
Now fully booked
(Open to Premium Pass Holders Only)
Changi Airport Group (CAG) will reopen the southern wing of Terminal 2 (T2) for departure operations on 11 Oct 2022, following the resumption of arrival operations at the terminal in May this year.
The commencement of departure operations at T2 will add to Changi’s capacity and spread out passenger operations more evenly across the airport’s terminals as travel demand continues to grow in the lead-up to the year-end travel peak. T2’s contemporary design concept is inspired by elements of nature. Passengers will be greeted with a refreshed terminal design that is not only welcoming, but also more spacious. Gain more insights on the T2 Expansion project and take in sights of the newly upgraded facilities and revamped areas of the terminal in this tour.
Wednesday 9th November - Day 2
Official Expo Opening - Ribbon Cutting Ceremony

Registration & Exhibition Opens
Welcome addresses


Daniel Coleman
Founder & CEO
Future Travel Experience


Dr. Joe Leader
CEO
APEX/IFSA
Opening Keynote PanelLeadership perspectives from across Asia-Pac
Each CEO engages with the moderator to share their perspectives on successfully scaling back up, attracting, empowering and retaining workforce, collaboration, innovation, passenger experience, digital transformation, sustainability, lessons learned from the pandemic, and post-pandemic health and travel requirements.


Dr. Joe Leader
CEO
APEX/IFSA


Barathan Pasupathi
Chief Executive Officer
Jetstar Asia


Jeffrey Goh
CEO
Star Alliance


Tan Lye Teck
Executive Vice President - Airport Management
Changi Airport Group


Sumesh Patel
President, Asia Pacific
SITA


Riad Asmat
Chief Executive Officer
AirAsia Malaysia
More inspirational speakers to be announced soon
Innovative technology utilisation by airlines and their partners
Following an introduction by the moderator, two case study presentations, followed by an interactive panel discussion around the art of executing innovation and digital transformation successfully.


Tomi Maaniemi
Vice President of Sales
Snowfall
Singapore Airlines’ digital journey


Travis Lim
Principal Digital Strategist
Singapore Airlines
Pushing the limits of the travel industry


Christine Wang
Managing Director
Lufthansa Innovation Hub
How central is digital to charting a new course for SriLankan Airlines?


Yanendra Weerakkody
Digital Transformation Lead
SriLankan Airlines
Successfully digitising the aircraft cabin
The moderator will set the scene, and then each speaker will talk for 5 minutes about how they are advancing onboard digitilisation efforts to enhance operational, CX and revenue performance for the industry, before the session moves to a fast-moving panel discussion.


Stefan List
Head of Cabin Market Insights
Airbus


David Coiley
Regional Vice President Asia Pacific Aviation Sales
Inmarsat


Andre Sousa
Senior Director & Head of Sales and Account Management - APAC
Panasonic Avionics


Jonas von Kruechten
Head of Strategy and Business Development
AERQ & APEX Board Member
Airport Digital Transformation & Innovation Strategies
A series of case study presentations followed by an interactive discussion around the art of executing digital transformation successfully.


Ryan Ghee
Chief Operating Officer
Future Travel Experience
What are the steps by which Schiphol will achieve a fully autonomous airside operation by 2050?


Carolijn Schoofs
Head of Innovation
Royal Schiphol Group
What are the technologies that airports should really be focusing on to transform the passenger experience, operations and revenues?


Bob Kwik
Global Head of Airports
Amazon Web Services
More inspirational speakers to be announced soon
Leadership Perspectives in the vibrant Asia-Pac market
Fiji Airways’ Journey to Success
Future Airports: Transformative approaches to reimagine the ways in which airports are developed, managed, leverage technology and realise potential
A series of case study presentations followed by an interactive discussion.
Data insights at airports, and new solutions to enable improved decision making and optimisation


Kit Su Lee
Regional Head of Operations, Asia-Pacific
Collins Aerospace
What can we expect from Auckland Airport’s new Transport Hub which is expected to transform the way passengers arrive and depart from the main airport terminal, and also support the airports ambition to deliver a world-class travel experience into the future?


Jayne Wear
Head of Omnichannel
Auckland Airport
How will Noida International Airport “set a new benchmark as a digital airport”, with the implementation of state-of-the-art technology to provide a seamless and contactless flow through the airport?


Jan Michael Wicki
Head Program Development and Coordination
Noida International Airport (by Flughafen Zürich AG)
The FTE Premium Passenger Symposium
In a post-pandemic world, what strategies are needed to provide a 5-star service at a lower price, while meeting modern day pressures on sustainability and costs?
Following a scene-setting presentation the session each speaker will talk for five minutes from their seat on their latest efforts before the session moves to a panel discussion on how improvements can be made to the entire end-to-end passenger journey, including digital innovation, lounges, human touch, concierge services, catering, comfort and entertainment, and onward travel.
Following the pandemic, what are now the most important things to premium passengers that air transport stakeholders need to deliver on?


Beau Vajirakachorn
Partnership Lead, Learning Practice and Service Design
Yates+Partners


Craig Devoy
Managing Partner, Culinary Practice
Yates+Partners


Tom Mano
Vice President, Products & Services Planning
All Nippon Airways


Liyan Huang
Global Product Manager
Collins Aerospace


Errol McGlothan
Managing Director EMEA & APAC
Airport Dimensions
More inspirational speakers to be announced soon
Day 1 Closing Thoughts
Will lessons learned from the pandemic help us forge new collaborations?


Tan Lye Teck
Executive Vice President - Airport Management
Changi Airport Group
The FTE Airline & Airport Transformation Power Lists Asia-Pacific 2022 Awards Ceremony

Everyone is welcome to experience the FTE APEX Asia Awards 2022 presentation ceremony on the Expo Stage. It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Singapore. The FTE Airline & Airport Transformation Power Lists Asia-Pacific will shine a light on those who have lived through the crisis and pioneered new approaches with the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues.
FTE APEX Asia Expo Reception & Awards After Party

Relax and network with music and refreshments while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
(Premium Pass holders only)
Sponsored by
Thursday 10th November - Day 3
Registration Opens
Exhibition Opens
Day 2 Futurist Keynote
A Faster Future – Accelerating New Routes to Revenue


Rohit Talwar
CEO
Fast Future
Airport Automation & Digital Identity Efforts
A series of case study presentations followed by an interactive discussion.
How can air transport stakeholders in Asia-Pac reimagine how they operate going forward with new approaches to business models and technology utilisation?


Steven Greenway
President, Commercial
Pangiam
Narita Airport’s journey to establishing an end-to-end biometric passenger experience.


Hideharu Miyamoto
Senior Executive Officer / Deputy Executive Divisional Director of Corporate Planning Division
Narita International Airport Corporation
The necessity for automation and digitalisation across Asia-Pac, and my experiences and lessons learned from working to deliver it over the last decade


Javed Malik
Managing Director APAC
Vision-Box & FTE Advisory Board Member
Reimagining end-to-end customer and baggage journeys with new approaches powered by technology, design, collaboration and new service approaches
The moderator will set the scene, and then each speaker will talk for five to ten minutes from their seat on how they are evolving their approaches to customer and baggage journeys. After everyone has voiced their opinion, the panel will share their ideas for the future around the following key topics:
- How is your organisation evolving its approaches to customer and baggage journeys now?
- What do you see as the main challenges in delivering the perfect journey?
- Where do you see the future of baggage products?
- How can technology help take customer and baggage journeys to the next level?
- How should design of facilities and user experience approaches evolve now to meet the needs of the future passenger and baggage journey?
- How can we foster greater collaboration between the regulator, airlines and airport to make the passenger and baggage journeys seamless?
- How do we successfully move more processes away from the airport in the future?
- What big changes do we expect to see inflight going forward?
- What more can air transport stakeholders do to be part of the planning of a journey, and at the destination itself?


Kim Chua
Assistant Professor
Embry-Riddle Aeronautical University


Kamran Chohan
VP Digital & Technology
Star Alliance


Azman B. Ahmad
GM Product Management
Saudia Airlines


Deacon Konc
Director, Innovation & Solutions
United Airlines


Darin Juby
Head of Baggage Transformation, Future Travel Experience & Director Baggage Services
Greater Toronto Airports Authority


Shaenaz Voss
Executive Manager Corporate Affairs and Customer Experience
Fiji Airways & CEO, Fiji Link
Special Presentation
Building a strategic mindset in conversational AI driven digital transformation at Cathay Pacific


Gordon Chu
Digital Manager, Conversational Platforms
Cathay Pacific Airways
FTE Emerging Markets Symposium
Following an introduction by the moderator and each speaker on their latest activities the session will become a panel discussion focusing on the innovations, strategies & growth stories coming out of these key markets right now.


Javed Malik
Managing Director APAC
Vision-Box & FTE Advisory Board Member


Javier Massot
COO
Cebu Pacific


Gunardi Minah
GM Marketing
Lion Air, and Member of the FTE APEX Asia Expo Advisory Board


Trung Ngoyen
Director of Corporate Planning & Development
Vietnam Airlines
( speaker Invited)The APEX Regional Passenger Choice Awards (PCAs) Ceremony

APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2023 APEX Passenger Choice Awards.
The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Eastern Asia, Central Asia, Mainland China, South Pacific & Middle East.
Register for FTE APEX Asia Expo 2023
Why be part of FTE APEX Asia Expo?

Travel & Accommodation
Perfect Location
Marina Bay Sands Expo & Convention Centre, 8-9 November 2023, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More information
Awards
FTE & APEX Asia Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
More information

Networking
FTE APEX Asia Expo Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
More information
FTE APEX Asia Expo registration
Find out FTE APEX Asia Expo 2023 registration options
Book your booth
Exhibit your product or service. Contact our team to discuss the opportunities available:


Vital Event Information
FTE APEX Asia Expo 2023 is Asia’s biggest free to attend passenger experience and business performance expo for the air transport industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
- Event
- FTE APEX Asia Expo 2023
- Date
- - November 2023
- Location
- Marina Bay Sands Expo & Convention Centre,Singapore
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