3-4 June 2020
1-2 Sept 2020
10-11 Nov 2020
Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success! Information on next year’s event will be announced soon. Please subscribe to our newsletter to be kept updated.
Premium education providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.
Premium conference Agendas launched.
Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward. We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. So, our 2019 theme is “Collaborate to Innovate”, to champion great examples of collaboration that have powered impressive results, and to help drive collaboration between attendees for the benefit of the industry. We have great confidence that this focus will provide inspiration and dynamic ideas, which will help you define your next wave of innovation.
We are pleased to confirm that there will be two Premium Conference stages in 2019, featuring four Premium Conference tracks dedicated to ‘On the Ground’, ‘Up in the Air’, ‘Ancillary’ and ‘Digital Innovation’, enabling us to dive even deeper into the areas that we know are of most interest to our audience.
In addition our Expo stage open to all participants on a complimentary basis will also provide a wealth of quality education that include session created and led by FTE as well as our valued partners such as Onboard Hospitality.
Head of Commercial
Regional Manager Asia - Product and Ancillary Revenue
Digital Transformation Lead
Chief Service Officer
Director of Marketing & Communications
Juan Manuel Segura
Director of Innovation
Group Chief Operating Officer
Chief Digital Officer
Vice President Marketing Communications & Strategy, Inmarsat Aviation
Head of Data Labs
Miriam Hoekstra van der Deen
Director of Operations
Chief Executive Officer
Director Engineering & Architecture
VP Passenger Experience & Processes
Senior Vice President Ground Operations
Vice President Marketing
Manager, Facilitation and Passenger Services, Airports Council International
Chief Experience Officer
Henk Jan Gerzee
Chief Digital Officer / Innovation Officer
Chief Information & Innovation Officer, Tata Singapore Airlines
Senior Adviser Ground Operations
VP Digital Innovation
Automation and Innovation Transformation
Tan Lye Teck
Executive Vice President - Airport Management
Editor & FTE Hub Community Manager
Executive Vice President Operations
GM Customer Experience and Design
Vice President - Global Marketing
Vice President – Innovations
Senior Director, Marketing, Product Management and Strategy
Head of Strategy, Engagement and Content
View all confirmed speakers
Marina Bay Sands Expo and Convention Centre, 12-13 November 2019, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
Marina Bay Sands, 12-13 November 2019, Singapore
FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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