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Future Travel Experience Asia EXPO 2016

Premium Conferences

Free to attend premium education providing inspiration on customer experience, innovation, ancillary revenue and loyalty

13-14 November, 2018 Marina Bay Sands, Singapore


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PREMIUM CONFERENCES

FREE TO ATTEND FOR AIRLINES AND AIRPORTS*




In addition to the biggest free to attend expo of its kind anywhere in Asia, FTE Asia EXPO 2018 will include premium educational content, which will be free for executives working for airlines and airports. In 2018 we will increase the volume of educational content and expand from having just one conference stage to three dedicated areas for conference sessions and interactive discussion. This will ensure that the event delivers unrivalled insight on “Up in the Air” (in-flight), “On the Ground” (airport, pre-travel, post-travel) and “Ancillary Revenue & Loyalty” innovation. This high-level education programme will help airlines, airports and their partners to future-proof their businesses, improve customer experiences, increase ancillary revenues and boost customer loyalty.

FTE Asia EXPO 2018 will include two dedicated conference stages and a new Collaboration Zone.

(*Airlines and airports can secure a free all-access pass once they have arranged five meetings with exhibitors through the FTE Asia EXPO app.)

The 2018 conference agendas are currently being developed. Meanwhile, please find below the 2017 conference programme, which provides insight into the quality of the speakers and the key areas of focus.Sign up to our newsletter for the latest updates.

2017 Agenda

EVENT THEME:

“Innovating and collaborating to enhance the end-to-end travel experience across Asia”

Tuesday 7th November - Day 1


09:00 - 09:15
Official EXPO Opening


Speaker Invited

Tuesday 7th November 09:15 - 10:15

Welcome Addresses

Welcome Addresses


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience
Joe Leader
CEO
Airline Passenger Experience Association (APEX)
Steve-Lee Changi Airport Group
Steve Lee
Chief Information Officer & Group SVP (Technology)
Changi Airport Group

Keynote Address


How should industry stakeholders prepare for future technology, consumer and industry developments?

Joe Chan
Vice President, Regional Enterprise & Channels
Samsung Electronics


Speaker Invited

Tuesday 7th November 11:00 - 12:00

Understanding tomorrow’s technology and consumer trends

Second Working Session

Moderator


Vinoop Goel
Regional Director - Airport, Passenger, Cargo & Security/Member & External Relations - Asia Pacific,
International Air Transport Association (IATA)


The first presentation in Asia of the ‘FTE Passenger Experience & Ancillary Think Tank’ vision – co-created by senior figures from Google, Expedia, Brussels Airlines, Heathrow Airport and Datalex

“End-to-end customer experience and ancillary revenue opportunities and recommendations”

Presented by:

Max Coppin
Partner Development Manager
Google

Co-created by senior figures from:

Googleexpedia-400x210Brussels Airlines

Additional Panellists


Vivian Lo
GM Customer Experience and Design
Cathay Pacific Airways
Joe-Chiu
Joe Chiu
Vice President, Digital & Commercial Systems
Changi Airport Group
Akira Mitsumasu
VP Marketing Strategy & Research, Asia Oceania Region
Japan Airlines


Speaker Invited

Tuesday 7th November 12:00 - 13:15

Boosting ancillary revenues and loyalty – best practice on getting the basics right, plus insight on new approaches

Third Working Session

Chairman


Ryan Ghee
Editor
Future Travel Experience

The top 10 most progressive ancillary efforts along the end-to-end customer journey from around the world in 15 minutes

Raymond Kollau
Founder
Airline Trends

Does this industry still need to focus on getting the basics of ancillary and loyalty right, or is now the time to go to the next level offering end-to-end services and opportunities to passengers through digital?

Steven Greenway
Chief Executive Officer
reward-U

Special Presentation: Asia-Pac Exclusive.


Introduction by:

david-coiley VP Aviation
David Coiley
VP Aviation
Inmarsat


Sky High Economics: Quantifying the commercial opportunities of passenger connectivity for the global airline industry.

Dr Alexander Grous (B. Ec, MBA, M.Com, MA, PhD.)
Department of Media and Communications
London School of Economics and Political Science (LSE)


Speaker Invited

Tuesday 7th November 14:00 - 15:00

Exploring the prominence of biometrics in the travel experience of the future

Fourth Working Session

Moderator


Steven-Dickson
Steven Dickson
Managing Partner
Skylight Aviation

Brisbane Airport has teamed up with Air New Zealand and SITA to implement a biometric-based “walkthrough experience”. How successful has the project been so far, and what challenges are expected when integrating other carriers, and government systems for immigration and border checks, into the trial during the next steps of the programme?

Roel Hellemons
General Manager Strategic Planning and Development
Brisbane Airport Corporation

Additional panellists


Tony Chapman
Senior Director, Product Management and Strategic Programmes, Global Airports
Rockwell Collins
Jose Oller
Executive Vice President Operations
Peach Aviation
Joe Leader
CEO
Airline Passenger Experience Association (APEX)


Speaker Invited

Tuesday 7th November 15:00 - 15:30

Exploring new approaches to innovation and digital transformation

Fifth Working Session

Format


Each panellist will speak for 5-10 minutes to offer insight on their approach to driving innovation before a Q&A discussion with the Chairman, and audience.

Chairman


Van Espahbodi
Co-Founder & COO
Starburst Accelerator

Panellists


Satyaki Raghunath
Chief Innovation Officer
GMR Airports
Abhi Chacko
Head of IT Commercial
Gatwick Airport
Akira Mitsumasu
VP Marketing Strategy & Research, Asia Oceania Region
Japan Airlines


Speaker Invited

Tuesday 7th November 15:30 - 16:00

Start-up Elevator Pitches – Part 1

In partnership with Starburst Accelerator

Format


4 start-ups presenting for 5 minutes, with 2 minutes Q&A to follow

Chairman


Van Espahbodi
Co-Founder & COO
Starburst Accelerator

Future Travel Experience Asia EXPO, in partnership with Starburst, would like to thank you for your presence and attention at the Startup Elevator Pitch event which happened over both days featuring a total of 10 startups. Your thoughts on the startups are important to us and we would like to hear them as the startups continue striving to break into the aviation and travel market.

Please score the startups through the links below if you did not do so during the event:

https://www.surveymonkey.com/r/StarburstFTE-Day1

Start-Up Elevator Pitches Part 1 Schedule:

Touchè delivers highly secure, personalised experiences with its biometric-based device and data analytics.

AirWhizz is an AI powered global platform for airlines, airports and travel solution providers to reach passengers at the decision-making stage of their travel.

GameCloud’s streaming technology helps airlines reduce costs in maintaining entertainment devices and increase the quality of media content for customers.

Inflyter is a data-driven ancillary booster.


Speaker Invited

Tuesday 7th November 16:30 - 17:30

End of Day Keynote Session

Chairman


Ryan Ghee
Editor
Future Travel Experience

The Customer-ised Travel Experience

Paul-Griffiths
Paul Griffiths
CEO
Dubai Airports

Keynote


What can the air transport sector learn from Asia’s leading destination for business, leisure and entertainment, which delivers unparalleled guest experiences and spending opportunities for its guests?

Ian Wilson
Senior Vice President Hotel Operations
Marina Bay Sands

17:45 - 18:15

FTE Asia Awards ceremony

 

Everyone is welcome to experience the FTE Asia Awards 2017 presentation ceremony at the Expo floor stage, in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements.


18:15 - 20:15

FTE Asia EXPO Reception & Awards After Party

Relax and network with music, drinks and canapes while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the all new Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.

Wednesday 8th November - Day 2


Speaker Invited

Wednesday 8th November 09:15 - 10:15

Day 2 Keynote Session

Moderator


Maryann Simson
Director
APEX Media

Keynotes


What innovations can you apply to each stage of the passenger journey to enhance revenue opportunities and improve customer experiences?

Avi-Golan
Avi Golan
Chief Digital Officer
Air New Zealand


Followed by Fireside chat with Session Chairman

Maryann Simson
Director
APEX Media
Avi-Golan
Avi Golan
Chief Digital Officer
Air New Zealand


Speaker Invited

Wednesday 8th November 11:00 - 12:00

Evolving the product, service and ancillary revenue proposition in the cabin of the future

Sixth Working Session

Chairman


Joe Leader
CEO
Airline Passenger Experience Association (APEX)

Format


Following a scene-setting presentation, the panel members will share a brief three-minute overview of their latest in-flight innovation advancements before engaging in a panel discussion about future in-flight innovation opportunities

Special presentation


The FUCAM project (FUture Cabin for the Asian Market), is a three-year EU-Japan Horizon 2020 collaborative project, aimed at developing a conceptual cabin interior design dedicated to the Asian markets in the year 2025 and onwards. What progress has been made so far, and what early recommendations and conclusions can be made now the work is at the halfway point?

Dr Thomas Lerche
Cabin & Cargo Architect
Airbus
Rei Kigoshi
Designer – Product Innovation Office
Jamco Corporation

Panellists


Narendra-Mansukhani
Narendra Mansukhani
Head of Guest Experience
Jet Airways
Salvador Britanico
Vice President for Inflight Services
Philippine Airlines
Noel Catlett
Director – Solutions Product Marketing
Panasonic


Speaker Invited

Wednesday 8th November 12:00 - 13:00

Future Airports

Seventh Working Session

Moderator


Sumesh Patel
President, Asia Pacific
SITA

Presenters


Rethink Travel at Terminal 4 – redefining passenger experience with innovative concepts and technology

Poh Li San
Vice President, T4 Programme Management Office
Changi Airport Group

Shaping the Future Travel Experience via Technovation at HKIA

Chris Au Young
General Manager of Smart Airport
Airport Authority Hong Kong


Speaker Invited

Wednesday 8th November 14:00 - 15:00

IATA & Future Trends

Eighth Working Session

Covering the latest trends and visions from IATA on key working topics including:

NEXTT

Younkyung Kim
Regional Manager, Airport, Passenger, Cargo and Security, Asia Pacific
International Air Transport Association (IATA)

Smart Security

Diana Poh
Regional Manager, Airport, Passenger, Cargo & Security, Asia-Pacific
International Air Transport Association (IATA)

Airport Level of Service

Jurgen Renner
Senior Manager – IATA Airport Consulting & Project Lead – Level of Service
International Air Transport Association (IATA)


Speaker Invited

Wednesday 8th November 15:00 - 15:45

Start-up Elevator Pitches – Part 2

In partnership with Starburst Accelerator

Chairman


Van Espahbodi
Co-Founder & COO
Starburst Accelerator

Format


6 start-up’s presenting for 5 minutes, with 2 minutes Q&A to follow.

Future Travel Experience Asia EXPO, in partnership with Starburst, would like to thank you for your presence and attention at the Startup Elevator Pitch event which happened over both days featuring a total of 10 startups. Your thoughts on the startups are important to us and we would like to hear them as the startups continue striving to break into the aviation and travel market.

Please score the startups through the links below if you did not do so during the event:

https://www.surveymonkey.com/r/StarburstFTE-Day2

Start-Up Elevator Pitches Part 2 Schedule:

AiChat supercharges customer service with AI, bringing a more personalised experience to passengers.

Vanema utilises Octaspring technology to reinvent the comfort of flying, by changing the design and comfort of first, business and economy class seats.

Vanema-Aerospace-logo

Clop Technologies delivers pervasive connectivity to enable machine learning and artificial intelligence for future travelling, with a personal touch. 

TaKanto presents travel destinations in unique ways that invoke the “sense of exploration” of the audience in order to enhance and support the booking experience.

Xjera has developed a proprietary AI engine, which powers applications for people/vehicle detection, tracking, counting, classification and recognition.

ZestIOT has engineered an IOT Aviation platform to connect the four key journeys of passenger, baggage, ground assets and airport together.

Wednesday 8th November 15:45
Conference close
Travel & Accommodation

Perfect Location

Marina Bay Sands, 13-14 November, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Why attend FTE Asia EXPO 2018?

Hear what our exhibitors and attendees said about the 2017 event..

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success. We are very excited to continue our partnership with them across their scheduled 2018 events.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“I thought the event was very well prepared. There was the right level of partners and vendors in the exhibition and the conference was of a very good level with lots of good insight from across the industry.”

Avi Golan, Chief Digital Officer, Air New Zealand

“Asia is a target market for us and we’ve done seven years here at FTE Asia. We’ve seen people from China, the Philippines, Malaysia, India…I have the feeling that more people are coming to our booth than in previous years and we have a number of leads. This is the place where everybody in Asia comes.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.”

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

Vital Event Information

Future Travel Experience Asia EXPO 2018 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

Event
Future Travel Experience Asia EXPO 2018
Date
- November 2018
Location
Marina Bay Sands, Singapore

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