The Premium Conference will provide unique insights into how the industry will evolve over the short, medium and long-term, and how effective utilisation of technology, innovation, hospitality and collaboration can reimagine air travel for the better and support the significant growth that airlines, airports and their partners in the region will experience in the years to come.
While our 2025 conference agendas are still being developed, you can get a flavour of the transformative content by exploring the 2024 agendas. They featured thought-provoking keynotes, panel discussions, case studies, and interactive sessions that addressed the biggest challenges and opportunities in the air transport industry, offering a glimpse into the high-quality content you can expect at future APEX FTE Asia Expo events.
Monday 18th November 2024
Hosted at Changi Airport, this joint meeting will bring together members of the FTE Baggage Innovation Working Group (BIWG) and Corporate Partners of the FTE Digital, Innovation & Startup Hub. This two-hour meeting will feature presentations and interactive discussion on pertinent topics such as AI, robotics, automation, baggage innovation, and more.
Premium Pass holders are invited to join an exclusive Changi Airport Group briefing at 17:00 to learn more about the landside innovations that have been implemented to further enhance the customer experience and operational efficiency, including the self-check and bag drop facilities and the cleaning robots programme. Please note, capacity for this briefing is limited.
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Open to Premium Pass holders
Hub & Spoke – Changi Airport’s outdoor recreation hub next to Terminal 2 – will host the FTE APEX Asia Expo Networking Ice Breaker. The venue boasts a unique glasshouse Café, live music bar, and is Changi’s gateway for visitors to experience the airport’s outdoor gardens and Singapore’s tropical offerings in a more adventurous way.
The first drink is on us, and attendees will be treated to live music while enjoying an opportunity to network with peers in both indoor and al-fresco settings at Hub & Spoke. There will be fun activities and bicycle rides throughout the evening to explore the Jurassic Arc and Changi Jurassic Mile. This is a great chance to see how Changi Airport goes beyond traditional terminal spaces to delight passengers.
Tuesday 19th November 2024
Founder & CEO
Future Travel Experience
CEO
APEX/IFSA
Executive Vice President, Airport Management
Changi Airport Group
An interactive panel discussion led by the session moderator. Topics to be covered include the current state of the Asia market; future growth expectations and opportunities; empowering workforce; customer experience; digital transformation and technology; sustainability; and more.
Asia Business Reporter
BBC News
Executive Vice President, Airport Management
Changi Airport Group
CEO
Jetstar Asia
Group CEO
Gulf Air Group
President, Asia Pacific
SITA
Each speaker will deliver a 15-minute presentation before participating in an interactive panel discussion.
FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia
Ink Arabia
General Manager, Seletar Airport
Changi Airport Group
Deputy Director, Fast Travel Team
Incheon International Airport Corporation (IIAC)
Manager of Fast Travel Team
Incheon International Airport Corporation (IIAC)
Head of Open Innovation
Aeroporti di Roma
Following a short introduction by each panellist, the moderator will lead an interactive panel discussion exploring the latest developments and future opportunities around IFE, connectivity, cabin design, new technology integration, revenue generation, F&B ordering, passenger comfort, and more.
CEO
APEX/IFSA
GM Customer Experience and Design
Cathay Pacific Airways
Director – Inflight Entertainment
United Airlines
Senior Vice President
Hughes
Asia Business Reporter
BBC News
Chief Marketing and Customer Experience Officer
Cebu Pacific
CEO
APEX/IFSA
Each speaker will deliver a presentation before participating in an interactive panel discussion.
Chief Operating Officer
Future Travel Experience
SVP | Global Head of Aviation Architecture + Engineering
AECOM
Head of Aviation Services
Melbourne Airport
DCO / Head of Terminal Operations Department, Velana International Airport
Maldives Airports Company
The FTE APAC Pioneer Awards 2024 will shine a light on the 20 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 20 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
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Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party at the Dallas Café and Bar, located at the foot of the iconic Marina Bay Sands and offering impressive views over Singapore’s stunning waterfront. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!
Wednesday 20th November 2024
FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia
Ink Arabia
SVP Global Marketing & Corporate Communications
Qatar Airways
Airline Operations Solutions Director
Turkish Airlines Technology
Head of Emerging Trends
Southwest Airlines
Each speaker will deliver a presentation before participating in an interactive panel discussion.
Editor - Retail and Technology
Onboard Hospitality
Vice President Airport Development PMO (CEO's office)
Air India
EVP & Chief Customer Experience Officer
EL AL Israel Airlines
Chief Commercial Officer
Plaza Premium Group
Asia Business Reporter
BBC News
Each speaker will deliver a presentation before the session moderator leads an interactive panel discussion.
FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia
Ink Arabia
Head of Digital Innovation
Cathay Pacific Airways
IT Strategy & Control Director
Cluster2 Airports
Following the presentations by the FTE Innovate Awards finalists in the conference, the winners of the public vote will be announced and crowned the overall winners of the FTE APAC Innovate Awards 2024.
This will be immediately followed by the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2024 APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
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Delegate and exhibitor testimonials
“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”
“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”
“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”
“FTE APEX Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”
“In 2023, this is one of the best shows we have attended. We have had a very busy stand with a lot of high-quality leads, so it has been an absolutely wonderful experience for us. For 2024, this event for the Asia Pacific region will absolutely be a must.”
“Our experience has been great. What we’ve enjoyed is meeting professionals across the aviation industry, having very deep conversations and learning from them, as well as sharing our own journey. It has been a very diverse range of people we have met in terms of networking, so it has been a very enriching experience. I would love to keep coming to this event.”
“FTE APEX Asia Expo has been a great networking event. We’ve had a steady stream of visitors, some very good meetings and made some good new connections. The social and networking events have been very strong. There’s been a good quality of visitor here and we’ve had the opportunity to meet people we otherwise wouldn’t have. We will definitely be coming back again next year – it’s an important event for us.”
“We have been able to showcase many new technologies to airlines and airports, so they can visualise how they are going to help them through transformation and digitalisation. The quality of visitors has been great. There has been a lot of regional, Asia Pacific customers coming through. This is one of the main events for us in Asia Pacific.”
Travel & Accommodation
Marina Bay Sands Expo & Convention Centre, Singapore, 11-12 November 2025
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More information
Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
Learn about the FTE APEX Asia Expo 2024 registration options
Exhibit your product or service. Contact our team to discuss the opportunities available:
FTE APEX Asia Expo 2025 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
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