Premium Conferences

Premium education providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.

Technological, digital and engineering advancements are reshaping almost every industry on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take towards innovation to drive their businesses forward. We believe that innovation is rarely achieved in isolation and air transport is an industry that relies on a great number of stakeholders working together effectively to provide improved passenger experiences and greater efficiencies across the sector. So, our 2019 theme is “Collaborate to Innovate”, to champion great examples of collaboration that have powered impressive results, and to help drive collaboration between attendees for the benefit of the industry. We have great confidence that this focus will provide inspiration and dynamic ideas, which will help you define your next wave of innovation.

We are pleased to confirm that there will be two Premium Conference stages in 2019, featuring four Premium Conference tracks dedicated to ‘On the Ground’, ‘Up in the Air’, ‘Ancillary’ and ‘Digital Innovation’, enabling us to dive even deeper into the areas that we know are of most interest to our audience.

In addition our Expo stage open to all participants on a complimentary basis will also provide a wealth of quality education that include session created and led by FTE as well as our valued partners such as Onboard Hospitality.

Latest confirmed speakers:

Pavenraj Singh

Head of Commercial

Jasper Voorn

Innovation Consultant

Rohan Kapoor

Regional Manager Asia - Product and Ancillary Revenue

Derek Wang

General Manager

Yanendra Weerakkody

Digital Transformation Lead

Chen Yizhen

Chief Service Officer

Jenny Duncan

Director of Marketing & Communications

Juan Manuel Segura

Director of Innovation

Javed Malik

Group Chief Operating Officer

Hide Isomura

Chief Digital Officer

Keith Yates


Karam Chand


Dominic Walters

Vice President Marketing Communications & Strategy, Inmarsat Aviation

Shawn Wang

Head of Data Labs

Miriam Hoekstra van der Deen

Director of Operations

Bryan Thompson

Chief Executive Officer

Daan Debie

Director Engineering & Architecture

Jack Mandala


Richard Meredith

Project Director

Timo Jarvela

VP Passenger Experience & Processes

Brad Moore

Senior Vice President Ground Operations

Ingo Wuggetzer

Vice President Marketing

Jean-Sebastien Pard

Manager, Facilitation and Passenger Services, Airports Council International

Barbara Yamamoto

Chief Experience Officer

Henk Jan Gerzee

Chief Digital Officer / Innovation Officer

Ravinder Singh

Chief Information & Innovation Officer, Tata Singapore Airlines

Julie Baxter


Javier Massot

Senior Adviser Ground Operations

Jerome Thil

VP Digital Innovation

Simon Wilcox

Automation and Innovation Transformation

Tan Lye Teck

Executive Vice President - Airport Management

Marta Dimitrova

Editor & FTE Hub Community Manager

Jose Oller

Executive Vice President Operations

Maryann Simson


Vivian Lo

GM Customer Experience and Design

Akira Mitsumasu

Vice President - Global Marketing

Bernard Siew

Vice President – Innovations

Tony Chapman

Senior Director, Marketing, Product Management and Strategy

Ryan Ghee

Head of Strategy, Engagement and Content

Joe Leader


Daniel Coleman


Travel & Accommodation

Perfect Location

Marina Bay Sands, 12-13 November 2019, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Vital Event Information

FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

- November 2019
Marina Bay Sands Expo and Convention Centre, Singapore