The FTE APAC Pioneer Awards celebrate the airlines and airports across the Asia-Pacific region that are leading the way in improving customer experience and driving innovation. The awards will be presented at APEX FTE Asia Expo, taking place on 11-12 November 2025 in Singapore.
Past winners include some of the region’s most influential and innovative players such as AirAsia, Changi Airport Group, Cathay Pacific, Incheon Airport, Singapore Airlines, GMR Group, IndiGo, Airport Authority Hong Kong, Narita Airport, and All Nippon Airways – a testament to the prestige and impact of this award.
We are now inviting submissions from airports and airlines that have demonstrated outstanding efforts to embrace innovation, transform the passenger experience, and/or help define the future of the aviation industry. Three airports and three airlines will receive FTE APAC Pioneer Award trophies at APEX FTE Asia Expo 2025.
Let us know why your organisation deserves to win one of these prestigious awards! Submit your entry by 29 August 2025.
Enter the FTE APAC Pioneer Awards todayWe invite airports and airlines from across the Asia-Pacific region to nominate their organisations for outstanding efforts in the following areas. Please note, one submission can include multiple examples. For instance, your submission may include examples of how your organisation is embracing innovation to enhance operations, transform the passenger experience, and help define the future of the industry. The more examples you provide, the better!
Embrace innovation across strategy, operations, or service design
Transform the passenger experience at any stage of the journey
Define the future of the aviation industry through new thinking, bold ideas, or technology leadership
We’re particularly interested in entries that demonstrate measurable or clearly articulated progress in areas such as: Operational Efficiency, Customer Experience, Commercial Performance, and/or Sustainability.
Submissions can reflect achievements over the past 12 months, including organisational change, digital transformation, process improvements, customer and staff enhancement initiatives, infrastructure upgrades, unique service propositions, and more.
Three airports and three airlines will be selected to receive FTE APAC Pioneer Award trophies. All submissions will be reviewed by the FTE team and select members of the FTE Advisory Board, complemented by extensive desk research by the FTE team.
The awards recognise the airlines and airports that are embracing innovation and transforming the passenger experience through new services, technologies, and operational improvements in the Asia-Pacific region.
Showcase your achievements
Tell everyone about your success!
Gain PR opportunities
Let your innovation shine in the spotlight.
Generate new business
Connect with new partners and clients.
Team recognition
Celebrate your team’s dedication and progress.
Inspire the industry
Share bold ideas and push boundaries.
The FTE APAC Pioneer Awards winners will be announced at APEX FTE Asia Expo 2025
Marina Bay Sands, Singapore – 11-12 November 2025
Submission Deadline
29 August 2025
Judging
September 2025
Shortlist Announced
September 2025
Winners Announced
11 November 2025
Delegate and exhibitor testimonials
“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”
“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”
“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”
“APEX FTE Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”
“It is always a pleasure to exhibit at FTE APEX Asia Expo. We always find a good mix of customers, partners and companies from the entire travel ecosystem here, so all in all we are very satisfied. The quality of attendees is super top-notch – all of the decision-makers from airports, airlines and government agencies are here. It has been an amazing event and we will definitely come back again next year.”
“It has been a great audience at FTE APEX Asia Expo, with a lot of visitors from different dimensions in the aviation business, especially airports and airlines from many countries. The conferences have made the event even more fruitful. We will definitely be back again next year.”
“We have had a really good experience at FTE APEX Asia Expo this year. It is great to connect with airlines in the region and have conversations with our customers and prospective customers. It has also been really nice to share ideas on the conference stages and listen to ideas that the airlines have about how we can work together to make the industry better. The networking, as always, has been fantastic – it is great to have the opportunity to connect with people in a more social setting.”
“FTE APEX Asia Expo is a very high-quality event. Many of the airports we wanted to approach came to our booth and we had very productive discussions. We were also pleased to have some unexpected prospects come to our booth and show interest in our product. The networking opportunities are very valuable experiences to mingle with colleagues in the industry, both existing clients and future prospects. We look forward to attending FTE APEX Asia Expo again in the future.”
Travel & Accommodation
Marina Bay Sands Expo & Convention Centre, Singapore, 11-12 November 2025
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More informationAwards
Recognising the most customer-centric airports and airlines across Asia and Oceania
APEX FTE Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
Learn about the APEX FTE Asia Expo 2024 registration options
Exhibit your product or service. Contact our team to discuss the opportunities available:
APEX FTE Asia Expo 2025 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
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