SCHEDULE AT A GLANCE

Providing inspiration on customer experience, innovation and business performance
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Use our colour key to quickly locate sessions that match your registration pass access type. For full details on each session, please visit the associated conference page.

For registration and exhibition opening times and social event/tour scheduling, please view ‘Essential Timings’, here >>

Premium Conference Stage (Open to Premium Pass Holders) Expo Stage (Open to all) Briefings (Open to all) Awards (Open to all) Socials (Open to Premium Pass Holders ) Additional Briefings/Tours (Subject to pre-approval) For your information

Subject to Change

Monday 18 November 2024
Premium Conference Expo Conference Briefings Misc/Offsite
FTE APEX Asia Expo Conference & Exhibition - Not Open
16:00 - 18:00 - Registration Open (Exhibitors & Speakers Only)
Tuesday 19 November 2024
Premium Conference Expo Conference Briefings Misc/Offsite
08:30 - 17:30 - Registration Open (Please pre-print your badge) 09:00 - 18:15 - Expo Open

09:00-09:05

FTE APEX Asia Expo 2024 ribbon-cutting ceremony

09:15-09:30

Welcome Addresses

Speakers:
Daniel Coleman, Future Travel Experience
Jayson Goh, Changi Airport Group
Dr. Joe Leader, APEX/IFSA

09:30-10:30

Aviation Leaders Keynote Panel – identifying opportunities, overcoming challenges, and embracing innovation to support future growth across Asia and beyond

Speakers:
Suranjana Tewari, BBC News
Jayson Goh, Changi Airport Group
John Simeone, Jetstar Asia
Jeffrey Goh, Gulf Air Group
Sumesh Patel , SITA








11:30-12:30

The Airport Innovation Summit: How airports and their partners are making pioneering use of technology to enhance CX and operational efficiency

Speakers:
Javed Malik, Ink Arabia
Chua Ching Hock, Changi Airport Group
Soonil Hwang, Incheon International Airport Corporation (IIAC)
Jeong-ju An, Incheon International Airport Corporation (IIAC)
Giovanni Gennaro, Aeroporti di Roma

11:00-11:50

Next generation e-commerce, ancillary revenue and retail: Creating new revenues and enhancing the customer experience

Speakers:
Albert Jan Prevoo, nlmtd
Trevor Spinks, flyadeal
Jie Wei Ow, Scoot
Paul-Eric Licari, Grab
Nick Ashton, Protect Group
Ursula Silling, Branchspace – digital reinvented

12:10-13:00

Tapping into the latest Inflight Entertainment & Connectivity (IFEC) advancements to differentiate your brand and create memorable experiences

Speakers:
Daniel Welch, Valour Consultancy
Dominic Green, United Airlines
Kate Groth, West Entertainment
Ben Asmar, Safran Passenger Innovations
John Vidal, Immfly





13:45-14:45

Inflight Innovation – elevating the onboard experience through cutting-edge cabin, IFEC and service advancements

Speakers:
Dr. Joe Leader, APEX/IFSA
Vivian Lo, Cathay Pacific Airways
Dominic Green, United Airlines
Reza Rasoulian, Hughes


13:30-14:30

Embracing digital and technology to deliver a more seamless travel experience

Speakers:
Ross Falconer, Future Travel Experience
Raza Ali, International Airlines Group (IAG)
Farnush Anwar, flydubai
Kevin Kleist, Southwest Airlines
Fırat Ocak, İGA İstanbul Airport
Kristy Lo, Airport Authority Hong Kong









15:15-15:45

C-Suite Keynote

Speakers:
Suranjana Tewari, BBC News
Candice Alabanza Iyog, Cebu Pacific

15:45-16:15

Special Presentation

Speakers:
Dr. Joe Leader, APEX/IFSA






15:00-16:00

Onboard Hospitality Forum Asia: Enhancing inflight service and F&B offerings while minimising waste and maximising sustainability

Speakers:
Stuart Forster, Onboard Hospitality
Oren Cohen Butansky, EL AL Israel Airlines
Nick Wiley, En Route International Ltd

14:45-15:15

FTE Communities & ACE Briefing on the FTE booth

Speakers:
Darin Juby, Future Travel Experience
Kevin Kleist, Southwest Airlines
Ryan Ghee, Future Travel Experience

16:30-17:30

The airport terminal of the future – how will brand-new airports and terminal developments help to deliver significantly enhanced passenger and baggage experiences?

Speakers:
Ryan Ghee, Future Travel Experience
Yvonne Bilshausen, AECOM
Nicholas Donovan, Melbourne Airport
Ibrahim Hussain, Maldives Airports Company

16:30-17:00

FTE APAC Innovate Awards – Most Innovative Airline Initiative

Speakers:
Vineeth K Murali, Air India
Sidne Yeo, Lufthansa Innovation Hub

17:00-17:30

FTE APAC Innovate Awards – Most Innovative Vendor Initiative

Speakers:
Bennett Chen, Neural Lab Limited
Abbas Bigdeli, AerVision
Ammar Bigdeli, AerVision
Amit Sukhija, ZestIOT
Wednesday 20 November 2024
Premium Conference Expo Conference Briefings Misc/Offsite
08:30 - 15:30 - Registration Open (Please pre-print your badge) 09:00 - 16:00 - Expo Open

09:30-10:30

Airline Innovation Summit

Speakers:
Javed Malik, Ink Arabia
Babar Rahman, Qatar Airways
Koray Ergün, Turkish Airlines Technology
Kevin Kleist, Southwest Airlines



10:00-11:00

FTE Baggage Innovation Summit

Speakers:
Darin Juby, Future Travel Experience
Amit Doshi, Dubai Airports
Jason Odey, Air Canada
Christopher Stein, Siemens Logistics

11:00-12:00

How airlines, airports and their partners are combining technology, unique products and exceptional service to deliver world-class customer experiences

Speakers:
Stuart Forster, Onboard Hospitality
Andrew Tan, Air India
Oren Cohen Butansky, EL AL Israel Airlines
Jonathan Song, Plaza Premium Group



11:30-12:00

FTE APAC Innovate Awards – Most Innovative Airport Initiative

Speakers:
Yadu Arora, Mumbai International Airport
Syed Talha Izhar, Hamad International Airport

12:00-12:40

CEO Keynote

Speakers:
Pieter Elbers, IndiGo
Suranjana Tewari, BBC News

12:00-12:30

FTE Innovation Showcase

Speakers:
Ryan Ghee, Future Travel Experience
Sidne Yeo, Lufthansa Innovation Hub
Bima Boediman, InJourney Aviation Services

13:00-13:45

Onboard Hospitality Forum Asia: Improving the inflight experience for passengers, and the latest onboard product innovations

Speakers:
Stuart Forster, Onboard Hospitality
Juli Ng, Air India
Yelena Obukhova, Air Astana
Edwin Lim, dnata

14:00-14:45

Embracing and integrating technology to make Smart Ramp operations a reality at the airport

Speakers:
Manuel van Lijf, nlmtd
Tomoyuki Kikuchi, ANA
Gus Naughton, Alaska Airlines
16:00 - Expo Closes