EXPO Stage, Pitch Sessions & Briefings

In addition to viewing demonstrations of the very latest products, solutions and services in the free to attend EXPO, visitors to FTE-APEX Asia EXPO 2022 will have complimentary access to an exciting schedule of education, participant collaboration, briefings and social engagement.

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Wednesday 9th November

Speaker Invited

Wednesday 9th November 08:45 - 08:45

Official Expo Opening - Ribbon Cutting Ceremony

08:45 - 08:45
Registration & Exhibition Opens

Speaker Invited

Wednesday 9th November 09:45 - 10:30

Innovation & Tech Briefing on the EXPO floor: Baggage

Featuring demos from:

Speaker Invited

Wednesday 9th November 10:30 - 11:00

Opening Keynotes


What does the future of travel look like in Asia-Pac, and how is the Trip.com Group evolving to serve that?

Yudong Tan
VP, CEO of the Flights BG
Trip.com Group (a global travel services company that owns and operates Trip.com, Ctrip, Skyscanner and Qunar)


AirAsia is transitioning into a digital travel and lifestyle company and revolutionising its commercial activities along the way. So, what has it learned so far, and what recommendations does it have for others looking to hugely scale up their e-commerce efforts?

Colin Currie
President (Commercial)
Capital A

Sponsored by

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 11:00 - 11:45

The future of e-commerce, ancillaries & loyalty in air transport


Each panellist will take five minutes to share their latest efforts, before the session transitions into a fast-moving panel discussion between the moderator, panellists and audience.


Apple Ignacio
Director, Ancillaries
Cebu Pacific Air


Renato Ramos
Director Loyalty
Star Alliance
Jayne Wear
Head of Omnichannel
Auckland Airport
Vimal Kumar Rai
EVP Global Sales & Marketing

Questions to consider:

  • What are the big lessons learned on commercial partnerships from the pandemic and what do we see as the new opportunities?
  • How can we learn more and engage better with the future consumer and what are the services and products they will need going forward that we should be building retailing strategies around?
  • Airport retail and Onboard retail have always been in competition, but couldn’t it now be a collaboration, and how do we then create an integrated experience with the customer in mind and what role should each stakeholder play in it?
  • A significant number of brands are pulling out of travel retail as they find new ways to engage with the consumer directly. How do we remedy that, and fundamentally, what is the real USP of travel retail now to the consumer and how do we become great at it to ensure the business thrives?
  • How can we address the big problems in travel retail around lack of staff, cash flow, disruption in supply chain, and rising costs?
  • We are now used to far more choice in our daily lives than ever before – how can the industry deliver more choice to passengers to enhance CX and revenues?
  • How will commercial partnership models evolve going forward now between airlines, airports, retailers and brands?
  • How will payment methods evolve for travel, and will cryptocurrencies become omnipresent for the sector sooner than we think?
  • How can stakeholders do a better job driving revenues across the whole journey, versus just those around day of travel?
  • How can we now advance essential data sharing efforts between stakeholders to create a bigger pie for all to share in?
  • How are airlines thinking of evolving their business models & practices and how will this impact other stakeholders? For example, will some airlines, as rumoured, remove hot food service on short haul routes to reduce complexity and weight, and could this open up more scope for collaboration with airports and F&B providers?
  • Airlines sell airport products like parking and lounges through APIs but getting beyond that has proved a step too far. How do we now find solutions to make the important breakthrough in this realm?
  • Should airlines be focusing on being better at traditional ancillary sales like baggage or is there real opportunity in new revenue streams?
  • What is the evidence for investment in onboard digital?
  • Looking ahead, what will be more important for the industry in terms of spend at the airport – digital or physical retailing?

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 12:00 - 13:00

Successfully digitising the aircraft cabin


The moderator will set the scene, and then each speaker will talk for 5 minutes about how they are advancing onboard digitilisation efforts to enhance operational, CX and revenue   performance for the industry, before the session moves to a fast-moving panel discussion.


Stefan List
Head of Cabin Market Insights


david-coiley VP Aviation
David Coiley
Regional Vice President Asia Pacific Aviation Sales
Andre Sousa
Senior Director & Head of Sales and Account Management - APAC
Panasonic Avionics
Jonas von Kruechten
Head of Strategy and Business Development

Speaker Invited

Wednesday 9th November 13:30 - 14:30

The FTE Self-Service & Biometric Summit


When FTE started back in 2006, we were already questioning how long self-service kiosks would be around for as personal mobile devices were then being hailed as the only thing a passenger would need on the day of travel to move through the airport: However, 16 years later the kiosk, and other self-service infrastructure, still play a central role in the airport experience but will this always be the case? In this candid discussion our moderator and panel will address the evolving business case around different approaches that could be taken with today’s technology to help our audience make informed choices about their next investments in this area.

Topics to be covered include: Using kiosks for health checks; self-service for passengers with disabilities; who should pay for self-service infrastructure; the ancillary revenue opportunities provided by self-service; voice-activated self-service; common use or not; 1 vs 2 step; creating touchless self-service; integrating biometrics; new CUSS & CUPPS standards; the role of personal mobile devices.


Ross Falconer
Head of Content
Future Travel Experience

Scene-Setting Presentation:

Star Alliance wants half its airline members to use biometrics by 2025, so what recommendations does it have for the sector on evolving its self-service approaches to meet industry, and passenger, expectations of the future?

Jesse Jalleh
Director Travel Experience
Star Alliance


Jonathan Good
Chief Technology & Marketing Officer
Auckland Airport
Rob Bowring
Elenium Automation
Richard Dinkelmann
ICM Airport Technics, an Amadeus company

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 14:30 - 15:00

Innovation & Tech Briefing on the EXPO floor: Automation & Self-Service

Featuring demos from:

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 15:00 - 16:00

New Business Models and Approaches to IFEC


The moderator will set the scene, and then each speaker will talk for five minutes about new business models and approaches to IFEC, which has evolving use cases including ordering F&B, delivering advertising, retail portals, and pay models, before moving to a fast-moving panel discussion.


Dr. Joe Leader


Nick Silvester
Director, Sales APAC
Intelsat Commercial Aviation
Tom Mano
Vice President, Products & Services Planning
All Nippon Airways
Anissa Soraya
Manager Inflight Material & IFEC
Garuda Indonesia
David Miller
Inflight Dublin

More inspirational speakers to be announced soon

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 16:00 - 16:45

Innovation & Tech Briefing on the EXPO floor: IFEC & Inflight Innovation

Featuring demos from:

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 16:15 - 17:15

FTE Baggage Innovation Summit


Following an update from the moderator on the latest progress from the FTE Baggage Innovation Working Group on its POCs and focus areas, and a provocative scene-setting presentation on how we can overcome current challenges, and open new opportunities across the baggage realm, the panel will share ideas and views around some key topics.

Moderator’s Presentation:

Darin Juby
Director Baggage Services
Greater Toronto Airports Authority


Jasper Quak
Managing Director
Paige See
Manager, Customer Experience (Baggage)
Star Alliance
David Cho
Senior Manager
Incheon International Airport Corporation (IIAC)
Dennis van Kleef
Programme Lead Baggage
Royal Schiphol Group

More inspirational speakers to be announced soon

All content on this schedule is complimentary to all
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Speaker Invited

Wednesday 9th November 17:45 - 18:15

The FTE Airline & Airport Transformation Power Lists Asia-Pacific 2022 Awards Ceremony

Everyone is welcome to experience the FTE APEX Asia Awards 2022 presentation ceremony on the Expo Stage. It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Singapore. The FTE Airline & Airport Transformation Power Lists Asia-Pacific will shine a light on those who have lived through the crisis and pioneered new approaches with the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues.

All content on this schedule is complimentary to all
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Thursday 10th November

08:45 - 08:45
Registration Opens

09:00 - 09:00
Exhibition Opens

Speaker Invited

Thursday 10th November 09:30 - 10:30

Making Sustainability Work Onboard


Following an introduction by the moderator, each speaker will talk for 5-10 minutes to share the steps they are taking to enhance onboard sustainability, before the session moves into a fast-paced panel discussion. 


Dr. Joe Leader


Azman B. Ahmad
GM Product Management
Saudia Airlines
Nick Wiley
Global Managing Director
En Route International Ltd
Matt Crane
Group Head, SATS Food Solutions Global Innovation Centre and Founder of the
Aviation Sustainability Forum

Questions to consider:

  • What steps is your organisation taking today to help make the onboard experience as environmentally sustainable as possible?
  • How can all stakeholders work together more effectively in order to make the industry as environmentally sustainable as possible? How is your organisation currently working with other stakeholders to this end?
  • What steps can we all take to significantly reduce the amount of onboard waste?
  • How important is it to create a “culture of sustainability” to ensure the entire organisation, and every member of staff and partner, understands the true scale of the sustainability challenge and buys in to the commitment to create positive change? Do you have any advice on how we can all help to create and embrace a “culture of sustainability”?
  • What can airlines and their partners do to encourage travellers to prioritise values (i.e. a responsibility towards environmental sustainability) over value (i.e. searching for the cheapest tickets)?

Speaker Invited

Thursday 10th November 09:45 - 10:15

Innovation & Tech Briefing on the EXPO floor: Airport Technology

Featuring demos from:

All content on this schedule is complimentary to all
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Speaker Invited

Thursday 10th November 10:30 - 11:00

Innovation Briefing on the EXPO floor: Sustainability In Action Onboard

Featuring demos from:

All content on this schedule is complimentary to all
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Speaker Invited

Thursday 10th November 10:45 - 11:30

Startup Pitch Session Powered by the FTE Digital, Innovation & Startup Hub

Powered by the FTE Digital, Innovation & Startup Hub, the free-to-attend Startup Pitch Session will showcase a selection of startups that can help airlines, airports and their partners improve the passenger experience, enhance operational efficiency and increase revenues. You can expect to hear from a diverse range of startups with a selection of pioneering products and services – from advanced artificial intelligence (AI) solutions through to the latest inflight concepts.


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

Startups pitching:

Yavuz Karadag
Co-Founder & CEO
Eric Liu
Founder & CTO
Virspatial Technologies
Max Alexander
Co-founder and Chief Product Officer
Nicole Caba
Founder & CEO
Shabbir Girach
Managing Director
George Georgiopoulos
Chief Commercial Officer
Ariadne Maps
Jerrel Leung
Chief Architect

All content on this schedule is complimentary to all
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Speaker Invited

Thursday 10th November 11:30 - 12:30

Strategic Perspectives & Disruptive Approaches


Daniel Coleman
Founder & CEO
Future Travel Experience

Interview: How did the Lion Air Group survive and then revive from the pandemic, and how will it make new domestic airline launch – Super Air Jet – a successful part of future strategies?

Gunardi Minah
GM Marketing
Lion Air, and Member of the FTE APEX Asia Expo Advisory Board

Can we truly reimagine the end-to-end travel experience through dynamic technology, and collaborative new approaches?

Dr Spencer Dando
VP Middle East & Africa

Roadmap to launch Urban Air Mobility: What are Volocopter’s plans for the commercial launch of its UAM ecosystem, and how will this innovative transport system become a vital part of everyday life? 

Hon Lung Chu
Head of APAC

All content on this schedule is complimentary to all
Register now

Speaker Invited

Thursday 10th November 12:00 - 12:30

Innovation & Tech Briefing on the EXPO floor: Airline Technology

Featuring demos from:

All content on this schedule is complimentary to all
Register now

Speaker Invited

Thursday 10th November 13:30 - 14:30

The FTE Baggage Innovation Working Group (BIWG) POCs Briefing Session

The FTE Head of Baggage Transformation and the vendors involved in our latest POC efforts will be available to meet participants who want to learn more about the results from the recent trials of reclaim optimisation at YYZ, moving baggage between the US and Canada, leveraging computer vision technology & the testing of permanent bag tags.

All content on this schedule is complimentary to all
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Speaker Invited

Thursday 10th November 13:30 - 14:30

Strategies to simultaneously better serve the passenger, and the business


Ryan Ghee
Head of Strategy & Development
Future Travel Experience


Exclusive Research Unveiling – “Understanding Tomorrow’s Traveller and Shaping the Future Airport Experience”: what does this brand-new research piece tell us about how the role of digital and experiences is driving future airport innovation and new revenue opportunities?

Stephen Hay
Global Strategy Director
Airport Dimensions 

How is United Airlines evolving its approaches with initiatives like ‘Agent on Demand’ and biometrics to better serve the modern passenger? 

Deacon Konc
Director, Innovation & Solutions
United Airlines

How is the recently launched innovation department of FlyArystan evolving approaches to airport experiences, disruption and loyalty programmes for its customers?

Yerzhan Akhmetzhanov
Senior Manager Innovation
FlyArystan (Air Astana Group)

More inspirational speakers to be announced soon

All content on this schedule is complimentary to all
Register now

Register for FTE APEX Asia Expo 2022

Find out more Register for Free now

Why be part of FTE APEX Asia Expo?

“The aviation industry in Singapore is a key contributor to the growth of the local economy. When the Covid-19 pandemic struck, Singapore continued to put in resources to ensure the safety and wellbeing of its residents as well as incoming travellers. As one of the headline partners, Changi Airport Group looks forward to welcoming our industry partners and friends at the FTE APEX Asia Expo 2022 event, to be held in Singapore in November 2022.”

Joe Chiu, Vice President, Digital & Commercial Systems, Changi Airport Group

"We all want to see travel return swiftly and its important that we as an industry set an example on getting back on planes when the time is right. Whilst the pandemic has slowed us down we all know that aviation is set for strong growth in the years to come here in Asia, and we need to plan for that future together - FTE APEX Asia Expo is an invaluable industry trade show for the region, and I look forward to meeting many old, and new, friends at the wonderful Marina Bay Sands resort in Singapore this November."

Gunardi Minah, GM Marketing, Lion Air

Trade shows like FTE APEX Asia Expo deliver huge value because you are able to meet hundreds of new and existing contacts under one roof, which is simply not possible through any other means. Singapore is ready to welcome the world again and we can’t wait to stage Asia’s biggest free to attend passenger experience and business performance expo at the Marina Bay Sands Singapore this November 9-10.

Daniel Coleman, Founder & CEO, Future Travel Experience

“Asia remains a critical market to build and maintain strong relationships for the resurgence of air travel, which is why we are very excited to stage FTE APEX Asia Expo in Singapore once again this from November 9 to10. Asia is still the number one growth region worldwide in the coming decades, and this show will play an important role in supporting all of aviation’s stakeholders as they plan for the future.”

Joe Leader, CEO, APEX/IFSA

FTE APEX Asia EXPO was a great success. We need FTE to bring people, ideas and solutions together to co-create new steps to advance the industry and along with it the countless benefits societies can benefit from travel

Akira Mitsumasu, Vice President-Global Marketing, Japan Airlines

As the leading digital engagement service partner with a specially trained team of over 100 professionals, RIFF was very honoured to be part of Asia’s biggest passenger experience and business performance exhibition. Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the FTE ASIA EXPO.

Tobias Walraven, CEO, RIFF

“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector. Asia truly deserves a show of this magnitude in its own right, which is why I am getting behind it.”

Satyaki Raghunath, Chief Strategy & Development Officer, Bengaluru International Airport Limited (BIAL)

We’ve had a really good couple of days at FTE APEX Asia EXPO, it’s really good to see our existing customers and new airline customers coming through. Showcasing our newest technology, it’s been really good to see all that traction through both pre-arranged meetings and walk through meetings. A fantastic couple of days here.

Chris Rogerson, Regional Vice President APAC, Inmarsat Global

This is a great opportunity for me to learn things beyond engineering. There are experts who are sharing their views on customer experience, they’re sharing their views on alternative methods of fuel, engineering and so on. First it’s a great learning zone, second, you meet people whom you have not met for a very long time and the third thing it has a very vibrant start up ecosystem. The combination of these three is important and it’s an enriching experience to be here.

Ravi Singh, Chief Information and Innovation Officer, Tata Singapore Airlines (Air Vistara)

“What I bring home with me would be the approaches and the ability to identify and anticipate what’s coming in the future. I’ve heard from some very forward-thinking stakeholders here in the conference. The exhibition format is good, and there’s a good mix between ancillary opportunities and classic passenger processing issues, as well as some next level things like wireless IFE. Being here makes you see how all of these things connect.”

Prijastono Purwanto, Senior Manager Service Strategy & Quality Assurance, Garuda Indonesia

“Future Travel Experience Asia EXPO has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“We have been part of the Start-up Showcase and we’ve had a lot of people visiting, including people from Google and Changi Airport. Basically, the type of people who could become our direct business partners are here.”

Amir Abbaszadeh, CFO & Co-founder, Inflyter

“It has really been worth coming from northern Finland to this event. We have met big airlines and we have been talking about potential business models, which is very good. I’ve got lots of contact cards and had some interesting discussions about potential business models.”

Janne Kyllönen, Founder, QuietOn

“There is a good mix of travel companies that can help airlines make travel easier and revolutionise travel. It’s a good platform for people from airlines, airports and technology companies to share ideas to improve service levels, efficiency and the service we deliver to our customers.”

Mohan Meegolle, Manager, SriLankan Airlines

“We’ve had lots of people come by the booth. We were six-deep yesterday morning. I’m amazed at the amount of Japanese and Thai people here and the visitors to our stand tend to be quite knowledgeable. The potential leads are good so it’s definitely worth being here.””

Tim Kotlar, General Manager Sales, ICM Airport Technics

“It’s my first time at an FTE event and I’ve found it very informative and useful. Many of the exhibitors have been relevant to me, the conference sessions have been great and the speakers have been very open to sharing what they’re doing. I’ve thoroughly enjoyed it and learnt a lot.”

Brian Fernandez, Head, Customer Engagement Commercial, Malaysia Airlines

“It’s our first time presenting our product in the Asia market. The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

“Attending FTE Asia is an incredibly valuable event for Copenhagen Optimization and provided excellent settings to meet with clients, industry experts, and other stakeholders. The exhibition was a great platform for our software product launch to the APAC region”

Kasper Hounsgaard, Copenhagen Optimization, Managing Partner

“Great show for networking with air transport industry players, perfect organisation.”

Gabriele Ruggieri, Strategic Developments Marketing & Sales, CUSTOM

“FTE Asia is for us the most important event for meeting existing customers and potential new customers. It was again successful for us and we are already looking forward to participating again in 2020.”

Michael Seidler, Senior Sales Manager, PrehKeyTec

“FTA Asia has been a great opportunity to meet with all those passionate about delivering the very best in customer experience, both on the ground and in the air.”

Mike Blanchard, Business Development Manger, 15below Ltd

“FTE Singapore has been the best experience. Great atmosphere, awesome people and fab industry contacts. We shall definitely be back”

Eli Ostreicher, CEO, OneBagTag

“Well organised event with airline industry SMEs and decision makers. Great opportunity to network and be educated on the latest travel industry trends”

Jason Flores, Head of Travel and Transportation, Infinte Perpherals

“It was a good time to present our company to valuable clients arranged by FTE organisers. Thanks”

Rebecca Kim, General Manager, CUBOX

“Great show! Effective & helpful organisers”

Kent Tay, Director, JG Tech Innovation Pvt Ltd

“High Interest for passenger friendly self service solutions”

Borry Vrieling , CEO- Founder, Eezeetags
Travel & Accommodation

Perfect Location

Marina Bay Sands Expo and Convention Centre, 9-10 November 2022, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

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FTE & APEX Asia Awards

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE APEX Asia Expo will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

More information

FTE & APEX Asia Networking


Driving new collaborations to create industry progression is at the heart of Future Travel Experience, and our intelligent event app with built in attendee engagement platform is the tool designed to help achieve this.

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Vital Event Information

FTE APEX Asia Expo 2022 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance sustainability & operational efficiency.

FTE APEX Asia Expo 2022
- November 2022
Marina Bay Sands Expo and Convention Centre, Singapore