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Future Travel Experience
12-13 November 2019 | Marina Bay Sands Expo and Convention Centre, Singapore

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EXPO FLOOR SCHEDULE

FREE EDUCATION, INSPIRATION AND NETWORKING

In addition to viewing demonstrations of the very latest products, solutions and services in the free to attend EXPO, visitors to FTE-APEX Asia EXPO 2019 will have complimentary access to an exciting schedule of education, participant collaboration, briefings and social engagement.

Tuesday 12th November


09:00 - 09:00
Official EXPO opening


Speaker Invited

Tuesday 12th November 10:00 - 10:15

EXPO Session – Special Presentation:


Delivering hyper-personalisation to passengers before, during and after the trip.

Mike Tansey
AAPAC Travel Industry Leader
Accenture


Speaker Invited

Tuesday 12th November 10:15 - 11:00

Startup Pitch Session Powered by the FTE Startup Hub


Format: A selection of high-potential startups will each deliver a short pitch to share information on their company and how they can help airlines, airports and other industry stakeholders.

Moderator:


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Powered by the FTE Innovation & Startup Hub, the free-to-attend Startup Pitch Session will showcase a selection of startups that can help airlines, airports and their partners improve the passenger experience, enhance efficiency and increase revenues. You can expect to hear from a diverse range of startups with a selection of pioneering products and services – from advanced artificial intelligence (AI) solutions to improve communication with your customers to the latest aircraft seating concepts. Startups confirmed to pitch include: Agara, AirCarbon Exchange, AirTraffix, Butterfly Flexible Seating Solutions, CHS, Cotio, CurbZERO, DutyFreeList, Flyhidrate, MyrLabs, World Vision Infotech and Zephyr Aerospace.


Speaker Invited

Tuesday 12th November 11:30 - 12:15

Tech Briefing on the EXPO floor: Baggage Advancements

Part 1 – Tagging & Tracking

Incorporating visits to:



Speaker Invited

Tuesday 12th November 12:00 - 15:00

Onboard Hospitality/APOT Street Food Festival – Day 1

Onboard Hospitality and APOT are joining forces to bring the destinations of Asia to life at the second Onboard Hospitality Forum Asia. The initiative calls on airlines and their caterers to use their chefs’ creative skills and culinary imagination to reinvent the traditional street food of the region and show how colourful local dishes can be reinterpreted for the onboard service of the future.


Speaker Invited

Tuesday 12th November 12:45 - 13:00

Exclusive Fireside chat - Procurement special

Moderator


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

Fireside chat to provide an Indonesian procurement masterclass on how suppliers should engage with private and state owned air-transport organisations in order to secure business.

Gunardi Minah
GM Marketing
Lion Air Group


Speaker Invited

Tuesday 12th November 13:00 - 13:45

EXPO Session – Baggage Advancements

Covering the latest trends and visions in the area of baggage. Discussions will cover topics such as Resolution 753, Electronic Bag Tags (EBT), RFID, bag drop roll outs, and autonomous vehicles to enhance baggage processing.

Moderator


Greg Smith
Market Development Manager RFID Aviation (APAC)
Avery Dennison

Lessons learned from rolling out e-tags with China Southern

Jasper Quak
Managing Director
BAGTAG

What are the results and lessons learned from rolling out new airport baggage tracking solutions at airports in the Gulf for suspect bag visibility in arrivals and IATA resolution 753 Compliance?

Vijai Nair
Aviation Product Manager
TrackIT

How is Greater Toronto Airport Authority evolving its approaches to baggage?

Neal Samuel
Associate Director, Baggage Programs & Projects
Greater Toronto Airports Authority


Speaker Invited

Tuesday 12th November 14:30 - 15:15

Tech Briefing on the EXPO floor: Baggage Advancements

Part 2 – Solutions & Systems

Incorporating visits to:



Speaker Invited

Tuesday 12th November 15:45 - 16:30

Tech Briefing on the EXPO floor: Biometrics

Part 1

Incorporating visits to:



Speaker Invited

Tuesday 12th November 16:00 - 16:45

EXPO Session by Onboard Hospitality & APOT – Inflight Catering Innovation

Moderator


Julie Baxter
Julie Baxter
Editor
Onboard Hospitality


Scene-Setting Presentation: Inflight catering in context. APOT shares insight into the demands of the Asian market and why hot, quality cuisine is at the heart of the region’s culture and customer expectations.

Jeremy Clark
CEO
Asia Pacific Onboard Travel (APOT)

Panelists include


George Banks
culinary consultant
 
Happy Keerthi Hapugasdeniya
Founder
Asia Pacific Onboard Travel (APOT)


Speaker Invited

Tuesday 12th November 16:45 - 17:30

EXPO Session by Onboard Hospitality – CX Innovation

Moderator:

 


Julie Baxter
Julie Baxter
Editor
Onboard Hospitality

Presenters:


What are the end-to-end CX innovations that are driving SriLankan Airlines forward?

Maria Sathasivam
Manager Product Development
SriLankan Airlines

From Hi-tech to Shy-tech – the future of onboard interaction

Garen Moreno
Director, Strategic Partnering
BMW Designworks

Infusing tradition with innovation – a design collaboration for JAL’s A350

Akira Mitsumasu
Vice President - Global Marketing
Japan Airlines
Yuichi Ishihara
Creative Director and Head of Japan Business
Tangerine


Speaker Invited

Tuesday 12th November 17:45 - 18:15

FTE-APEX Asia Awards Ceremony

Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition, APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.

View the FTE Asia Awards 2019 finalists >>

Wednesday 13th November


Speaker Invited

Wednesday 13th November 09:15 - 10:00

EXPO Session – Premium Passenger Symposium


How do we advance the experience, and loyalty, of premium passengers on the ground and up in the air?

Keith Yates
Chairman
Yates+Partners
Mark Ross-Smith
Airline Loyalty & Big Data Expert
New World Loyalty


Speaker Invited

Wednesday 13th November 09:45 - 10:30

Tech Briefing: Biometrics

Part 2

Incorporating visits to:



Speaker Invited

Wednesday 13th November 10:00 - 10:30

How technology will change your travel experience


Olivier Krüger, CEO, Lufthansa Systems will lead the “Our Next Guest Needs No Introduction…” session format in Singapore in which C-level airline executives take to the stage for an in-depth chat with Joe Leader, CEO of APEX & IFSA. These sessions were established at FTE Global and proved highly popular with Gil West, SEVP and Chief Operating Officer, Delta Air Lines, and Ted Christie, CEO, Spirit Airlines taking to the stage for us in recent years.

Olivier Krüger
CEO
Lufthansa Systems


Speaker Invited

Wednesday 13th November 10:45 - 12:00

The next generation of always on passengers. Threat or opportunity?

Moderator


Joe Leader
CEO
APEX & IFSA

Presentation to set the scene: Findings from LSE Sky High Economics Report Chapter 3: Behaviour & Loyalty:

Dominic Walters
Vice President Marketing Communications & Strategy, Inmarsat Aviation
Inmarsat

Panellists:


Jack Mandala
CEO
Seamless Air Alliance
Rohan Kapoor
Regional Manager Asia - Product and Ancillary Revenue
Jetstar Group
Dr Long Yin
Solution Architect, Data Intelligence Division
Alibaba Cloud Singapore
Pavenraj Singh
Head of Commercial
ROKKI Sdn Bhd


Speaker Invited

Wednesday 13th November 12:00 - 12:30

EXPO Session by Onboard Hospitality & IFSA

Insights on how competitors across the airline supply chain are working together to support carrier’s Corporate Social Responsibility and environmental priorities.

Moderator


Julie Baxter
Julie Baxter
Editor
Onboard Hospitality

Speakers include


Matt Crane
CEO
Monty’s Bakehouse
Dino Pertsinidis
Head, Global Supply Chain
SATS
Lauren Costello
Executive Director
IFSA


Speaker Invited

Wednesday 13th November 12:00 - 15:00

Onboard Hospitality/APOT Street Food Festival – Day 2

Onboard Hospitality and APOT  are joining forces to bring the destinations of Asia to life once more at the second Onboard Hospitality Forum Asia. The initiative calls on airlines and their caterers to use their chefs’ creative skills and culinary imagination to reinvent the traditional street food of the region and show how colourful local dishes can be reinterpreted for the onboard service of the future.


Speaker Invited

Wednesday 13th November 12:30 - 13:00

EXPO Session by Onboard Hospitality & IFSA - Accessibility for all

A dedicated focus and deep-dive interview on an important case study setting the standard for accessible IFE.

Moderator


Julie Baxter
Julie Baxter
Editor
Onboard Hospitality

Special Presentation


Entertainment for all! The story behind United Airlines’ new Accessible Inflight Entertainment System

Corinne Streichert
Senior Manager, Inflight Entertainment & Connectivity, Marketing
United Airlines


Speaker Invited

Wednesday 13th November 13:30 - 14:15

Tech Briefing on the EXPO floor: IFE & Connectivity



Speaker Invited

Wednesday 13th November 14:45 - 15:45

Leveraging technology to improve operational performance at the airport

Moderator


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

What has been learned by airports such as LHR and JFK from their efforts to optimise airport operations through new planning technologies?

Kasper Hounsgaard
Managing Partner
Copenhagen Optimization

How is Angkasa Pura II evolving its approaches to enhancing terminal facilities, and digital experiences, across its airport network?

Bima Boediman
EVP of APS Digital
Angkasa Pura Airport

How is ESP utilising technology to improve customer and passenger experiences across European airports?

Andy Jenner
CEO
ESP GLOBAL SERVICES

Real-life learnings on leveraging data and analytics to enhance airport operations, commercials, and customer experiences

Vimal Pillai
Account Director
InfoCepts

Vital Event Information

FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

fte-asia-schema-img
Event
FTE-APEX Asia EXPO 2019
Date
- November 2019
Location
Marina Bay Sands Expo and Convention Centre, Singapore

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