12-13 Nov 2019
3-4 June 2020
1-2 Sept 2020
Headline Partners
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Event guide
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In addition to viewing demonstrations of the very latest products, solutions and services in the free to attend EXPO, visitors to FTE-APEX Asia EXPO 2019 will have complimentary access to an exciting schedule of education, participant collaboration, briefings and social engagement.
Tuesday 12th November
Speaker Invited
Delivering hyper-personalisation to passengers before, during and after the trip.
Format: A selection of high-potential startups will each deliver a short pitch to share information on their company and how they can help airlines, airports and other industry stakeholders.
Moderator:
Powered by the FTE Innovation & Startup Hub, the free-to-attend Startup Pitch Session will showcase a selection of startups that can help airlines, airports and their partners improve the passenger experience, enhance efficiency and increase revenues. You can expect to hear from a diverse range of startups with a selection of pioneering products and services – from advanced artificial intelligence (AI) solutions to improve communication with your customers to the latest aircraft seating concepts. Startups confirmed to pitch include: Agara, AirCarbon Exchange, AirTraffix, Butterfly Flexible Seating Solutions, CHS, Cotio, CurbZERO, DutyFreeList, Flyhidrate, MyrLabs, World Vision Infotech and Zephyr Aerospace.
Part 1 – Tagging & Tracking
Incorporating visits to:
Onboard Hospitality and APOT are joining forces to bring the destinations of Asia to life at the second Onboard Hospitality Forum Asia. The initiative calls on airlines and their caterers to use their chefs’ creative skills and culinary imagination to reinvent the traditional street food of the region and show how colourful local dishes can be reinterpreted for the onboard service of the future.
Moderator
Fireside chat to provide an Indonesian procurement masterclass on how suppliers should engage with private and state owned air-transport organisations in order to secure business.
Covering the latest trends and visions in the area of baggage. Discussions will cover topics such as Resolution 753, Electronic Bag Tags (EBT), RFID, bag drop roll outs, and autonomous vehicles to enhance baggage processing.
Lessons learned from rolling out e-tags with China Southern
What are the results and lessons learned from rolling out new airport baggage tracking solutions at airports in the Gulf for suspect bag visibility in arrivals and IATA resolution 753 Compliance?
How is Greater Toronto Airport Authority evolving its approaches to baggage?
Part 2 – Solutions & Systems
Part 1
Scene-Setting Presentation: Inflight catering in context. APOT shares insight into the demands of the Asian market and why hot, quality cuisine is at the heart of the region’s culture and customer expectations.
Panelists include
Presenters:
What are the end-to-end CX innovations that are driving SriLankan Airlines forward?
From Hi-tech to Shy-tech – the future of onboard interaction
Infusing tradition with innovation – a design collaboration for JAL’s A350
Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition, APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.
Wednesday 13th November
How do we advance the experience, and loyalty, of premium passengers on the ground and up in the air?
Part 2
Olivier Krüger, CEO, Lufthansa Systems will lead the “Our Next Guest Needs No Introduction…” session format in Singapore in which C-level airline executives take to the stage for an in-depth chat with Joe Leader, CEO of APEX & IFSA. These sessions were established at FTE Global and proved highly popular with Gil West, SEVP and Chief Operating Officer, Delta Air Lines, and Ted Christie, CEO, Spirit Airlines taking to the stage for us in recent years.
Presentation to set the scene: Findings from LSE Sky High Economics Report Chapter 3: Behaviour & Loyalty:
Panellists:
Insights on how competitors across the airline supply chain are working together to support carrier’s Corporate Social Responsibility and environmental priorities.
Speakers include
A dedicated focus and deep-dive interview on an important case study setting the standard for accessible IFE.
Special Presentation
Entertainment for all! The story behind United Airlines’ new Accessible Inflight Entertainment System
What has been learned by airports such as LHR and JFK from their efforts to optimise airport operations through new planning technologies?
How is Angkasa Pura II evolving its approaches to enhancing terminal facilities, and digital experiences, across its airport network?
How is ESP utilising technology to improve customer and passenger experiences across European airports?
Real-life learnings on leveraging data and analytics to enhance airport operations, commercials, and customer experiences
FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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