In addition to viewing demonstrations of the very latest products and services in the free to attend expo, visitors to FTE APEX Asia Expo 2024 will have complimentary access to an exciting schedule of education, briefings and social engagement.
The Expo Stage will host two days of free education sessions focusing on airport and inflight innovation, while all attendees will also have access to Tech & Innovation Briefings on a range of topics including Baggage; Automation & Self-Service; IFEC & Inflight Innovation; Airport Technology; Airline Technology; and Onboard Hospitality.
All of the following content is free to access for all attendeesFilters
Tuesday 19th November 2024
FTE APEX Asia Expo 2024 ribbon-cutting ceremony
Expo Stage Opening Keynote: How AirAsia Group is embracing digital transformation to redefine retailing, differentiate its business, and elevate the air travel experience
Next generation e-commerce, ancillary revenue and retail: Creating new revenues and enhancing the customer experience
Following a scene-setting introduction by the moderator, each panellist will speak from their seat for five minutes to share the work they are doing in this space, before participating in an interactive panel discussion.
Apple Ignacio
Director Ancillaries
Cebu Pacific
Trevor Spinks
Commercial Advisor to CEO
flyadeal
Jie Wei Ow
Ancillary Products
Scoot
Paul-Eric Licari
Regional Head, Tech & Travel, Group Business Development
Grab
Nick Ashton
Global Airline Lead
Protect Group
Ursula Silling
CEO
Branchspace – digital reinvented
- How is the aviation industry successfully embracing the opportunities presented by e-commerce and digital retailing today, and what are the biggest future opportunities?
- What are the biggest challenges in this space, and what steps can be taken to overcome them?
- How can airports, airlines and other stakeholders work together more effectively to create new revenue streams throughout the customer journey?
- How can airports and airlines more effectively complement one another’s retail/retailing strategies?
- What can airlines, airports and their partners learn from successful superapps, and successful retail strategies in other verticals?
- How can airports, airlines and their partners enhance engagement with travellers to help raise awareness of new offerings?
- How can you ensure that the products and services being offered meet the specific needs of today’s travellers, and what steps can be taken to ensure that you will also be able to meet the evolving needs of tomorrow’s travellers?
Tapping into the latest Inflight Entertainment & Connectivity (IFEC) advancements to differentiate your brand and create memorable experiences
Following a scene-setting presentation, the moderator will lead an interactive panel discussion.
What are the latest developments and trends that are reshaping the IFEC landscape, and what might be on the horizon?
Daniel Welch
Co-founder & Senior Consultant
Valour Consultancy
Dominic Green
Director – Inflight Entertainment
United Airlines
Mir Amer Hussain
Head - Product (Onboard) & IFE&C
Air India
Kate Groth
President
West Entertainment
Ben Asmar
Vice President, Products and Strategy
Safran Passenger Innovations
John Vidal
General Manager APAC
Immfly
- What are the most significant trends and developments in the IFEC space today, and how is this sector of the industry likely to evolve over the next five years?
- What are the biggest opportunities, and challenges, presented by the latest advancements in the inflight connectivity space?
- How are the ways in which passengers consume IFE likely to evolve in the coming years, and what steps are being taken/should be taken today to prepare for these changes?
- What role might virtual reality and extended reality content play in future IFEC strategies?
- To what extent can airlines tap into the latest IFEC developments to create new revenue streams?
- What role does inflight content have to play in creating unique experiences, and how can airlines differentiate themselves from the competition by tapping into new opportunities in this space?
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How can airlines use data more effectively to create more personalised inflight experiences, and what are the biggest challenges that must be addressed here?
Tech & Innovation Briefing – Inflight Entertainment & Connectivity (IFEC)
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
DEMONSTRATIONS BY:
Embracing digital and technology to deliver a more seamless travel experience
Each panellist will speak from their seat for five minutes to share the work they are doing in this space, before the moderator leads an interactive panel discussion. Topics to be covered include automation, self-service, biometrics, digital identity, and more.
Kim Chua
Assistant Professor
Embry-Riddle Aeronautical University
Raza Ali
VP Innovation
International Airlines Group (IAG)
Farnush Anwar
Manager, Airport Systems and Automation
flydubai
Kevin Kleist
Head of Emerging Trends
Southwest Airlines
Fırat Ocak
Aviation Development Director
İGA İstanbul Airport
Kristy Lo
Manager, Terminal Operation and Government Facilitation
Airport Authority Hong Kong
- How is each organisation embracing digital and technology today to deliver a more seamless customer journey?
- How is the trend towards more self-service and automation likely to evolve over the next 5-10 years?
- What are the benefits of embracing biometrics and digital identity, and is ubiquitous biometric passenger processing the best solution for all airports and airlines?
- What are the biggest challenges when implementing self-service and automated processing, and how can these challenges be overcome?
- To what extent can automation help to support the human workforce? What steps can be taken to ensure that the workforce fully understands the value provided by self-service and automated processes?
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What steps should airports and airlines be taking to ensure that they can meet the needs of travellers who may prefer a more personal human touch?
FTE Communities & ACE Briefing on the FTE booth
Learn more about the FTE Digital, Innovation & Startup Hub; FTE Baggage Innovation Working Group; FTE World Ancillary & Retailing Working Group; and the FTE Accelerating Collaboration & Engagement (ACE) platform. Join the working group Captains on the FTE booth for a briefing on the latest developments within these Communities, and gain insights into recent Proof of Concepts and initiatives, as well as how FTE ACE is helping to enhance community collaboration and drive industry innovation.
Darin Juby
Head of Transformation
Future Travel Experience
Kevin Kleist
Head of Emerging Trends
Southwest Airlines
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Onboard Hospitality Forum Asia: Enhancing inflight service and F&B offerings while minimising waste and maximising sustainability
Each speaker will deliver a presentation, before the moderator leads an interactive panel discussion.
Stuart Forster
Editor - Retail and Technology
Onboard Hospitality
Flying Green: Delivering exceptional in-flight service with minimal waste and maximum sustainability
Oren Cohen Butansky
EVP & Chief Customer Experience Officer
EL AL Israel Airlines
Nick Wiley
Global Managing Director
En Route International Ltd
Innovation Briefing – Onboard Hospitality
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
FTE APAC Innovate Awards – Most Innovative Airline Initiative
Building on the success of the highly acclaimed FTE EMEA Innovate Awards, the inaugural FTE APAC Innovate Awards will recognise and celebrate the best air transport industry innovations from across the Asia-Pacific region. Following an open application process during the months leading up to the event, three airlines/airline groups (Air India, Lufthansa Innovation Hub (Singapore) and Malaysia Aviation Group) have been shortlisted to present on stage in Singapore. The winners will be selected by audience vote and announced during the closing awards ceremony on Wednesday 20 November.
Most Innovative Airline Initiative finalists:
Air India’s AEYE Vision mobile app feature
Vineeth K Murali
Head of the Product for Web and Mobile
Air India
Air India for AEYE Vision – an innovative feature in the airline’s mobile app, which is designed to elevate the customer experience using Artificial Intelligence, Augmented Reality, and advanced camera technology. This feature leverages the mobile device’s camera to streamline various travel-related tasks, transforming passenger interactions with the Air India app. Air India is the first airline to integrate these technologies in a single platform.
Malaysia Aviation Group’s MCAT Solution – innovative catering platform
Gideon Ding
Product Manager, Group Digital
Malaysian Aviation Group (MAG)
Malaysia Aviation Group for its MCAT Solution – an innovative platform designed to revolutionise inflight catering operations. MCAT Solution seamlessly displays real-time flight information, packing lists for each team involved, track and trace and inventory management, while simultaneously capturing this data to present on a dynamic performance dashboard. The mobile web app leverages data analysis and automation to simplify every step of the catering-to-aircraft process, from managing supplies and carts to distribution.
Lufthansa Innovation Hub (Singapore)’s Bespoke APAC website content
Sidne Yeo
Asia Head
Lufthansa Innovation Hub
Lufthansa Innovation Hub (Singapore) for its bespoke APAC website content developed in collaboration with Korean Artificial Intelligence startup Globaleur. This responds to Asian customers’ preference for browsing travel content to help with their decision-making. The innovative Proof of Concept (POC) with an Asian startup for the Asian customer ensures that offerings are localised. In the first quarter of the 12-month POC, the interaction rate on the main page jumped from 5% to 80%.
FTE APAC Innovate Awards – Most Innovative Vendor Initiative
Building on the success of the highly acclaimed FTE EMEA Innovate Awards, the inaugural FTE APAC Innovate Awards will recognise and celebrate the best air transport industry innovations from across the Asia-Pacific region. Following an open application process during the months leading up to the event, three vendors (Aervision Technologies, Neural Lab and ZestIOT) have been shortlisted to present on stage in Singapore. The winners will be selected by audience vote and announced during the closing awards ceremony on Wednesday 20 November.
Most Innovative Vendor Initiative finalists:
Neural Lab’s OpsAssist platform
Bennett Chen
Managing Director
Neural Lab Limited
Neural Lab’s for its OpsAssist platform. This innovative concept is designed to address the multifaceted challenges faced by the aviation industry and deliver improvements in several key areas. OpsAssist utilises advanced Artificial Intelligence (AI) to automate and optimise decision-making processes and leverages real-time data analytics to monitor key operational areas. Neural Lab’s AI-driven initiative represents a comprehensive approach to modernising airport operations, addressing operational efficiency, customer experience, commercial performance, and sustainability.
AerVision Technologies Pty Ltd’s AerMeal – AI-powered inflight catering quality control
Abbas Bigdeli
CEO
AerVision
Ammar Bigdeli
Sales & Partnership Manager, NA & EMEA
AerVision
AerVision Technologies for AerMeal – a cutting-edge Artificial Intelligence system designed to revolutionise quality control in inflight catering operations. Its primary focus is ensuring impeccable meal quality and safety before handover to airlines. AerMeal enhances operational efficiency and meal quality while contributing to the airline industry’s sustainability goals, addressing waste reduction and environmental impact. The system’s data-driven approach enables informed decision-making. By providing comprehensive data on meal quality and consumption, AerMeal enables more informed strategic decisions.
ZestIoT’s App-less digital support tool for passengers
Amit Sukhija
Founder and CEO
ZestIOT
ZestIoT for its app-less digital support tool for passengers. The first-of-its-kind solution, piloted by Aeroporti di Roma at Fiumicino Airport, is designed to reimagine the journey from airport entry to aircraft boarding. It provides real-time updates on boarding status while helping passengers navigate the airport. ZestIoT’s seamless QR-based technology does not require passengers to download an app. It delivers engaging, meaningful content, providing passengers with real-time information about their flight’s boarding status, including its percentage progress. Additionally, it creates non-aeronautical revenue opportunities for airports and airlines.
FTE APAC Pioneer Awards 2024 Ceremony
The FTE APAC Pioneer Awards 2024 will shine a light on the 20 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 20 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
Networking Reception & Awards After-Party (Premium Pass holders only)
Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party at the Dallas Café and Bar, located at the foot of the iconic Marina Bay Sands and offering impressive views over Singapore’s stunning waterfront. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!
Wednesday 20th November 2024
Expo Opens
FTE Baggage Innovation Summit
Following a scene-setting presentation by the moderator on the latest progress made by the FTE Baggage Innovation Working Group (BIWG), each of the panellists will offer a brief overview of the work they are doing to enhance baggage handling, before the moderator leads an interactive panel discussion.
Moderator’s scene-setting presentation: Opportunities and challenges in the baggage handling world, and the latest updates from the Baggage Innovation Working Group POCs
Darin Juby
Head of Transformation
Future Travel Experience
Amit Doshi
Head of Capacity Planning Logistics
Dubai Airports
Jason Odey
Director, Global Baggage Excellence
Air Canada
Christopher Stein
Director Digital Services
Siemens Logistics
- What are currently the biggest opportunities and challenges in the baggage handling world?
- What role are robotics and automation likely to play in the baggage handling space in the years to come?
- How can airlines, airports and their partners collaborate more effectively to optimise the baggage handling process?
- What role are e-tags likely to play in the future, and what are the pros and cons?
- What role might technologies like artificial intelligence and image recognition play in baggage handling in the future?
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What can the aviation industry learn from other sectors when it comes to modernising baggage handling?
Tech & Innovation Briefing – Baggage Handling
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
DEMONSTRATIONS BY:
FTE APAC Innovate Awards – Most Innovative Airport Initiative
Building on the success of the highly acclaimed FTE EMEA Innovate Awards, the inaugural FTE APAC Innovate Awards will recognise and celebrate the best air transport industry innovations from across the Asia-Pacific region. Following an open application process during the months leading up to the event, three airports (GMR Innovex, Hamad International Airport and Mumbai International Airport Limited) have been shortlisted to present on stage in Singapore. The winners will be selected by audience vote and announced during the closing awards ceremony on Wednesday 20 November.
‘Most Innovative Airport Initiative’ Finalists:
Mumbai International Airport Limited’s Digital Gateway initiative
Surya Prakash
Head-Digital Transformation
Mumbai Airport
Mumbai International Airport for its Digital Gateway initiative, introducing Artificial Intelligence (AI)-enabled eGates to enhance operational capacity and transform the passenger experience. This initiative increases the number of terminal entry points from 24 to 68. It has also decreased the average processing time per passenger by nearly 50%. Meanwhile, AI-enabled tailgating measures provide an enhanced level of security, ensuring that only authorised passengers gain access to secure areas, with cameras mounted on the departure entry linked to a trained Machine Learning model.
Hamad International Airport’s ‘Noor’ Digital Human
Syed Talha Izhar
Manager Business Systems – Digital & Commercial, Information Technology
Hamad International Airport
Hamad International Airport for its ‘Noor’ Digital Humans powered by Generative AI. ‘Noor’ assists passengers with information related to flights, services, facilities, shopping and dining. It offers a personal human experience through voice-based conversation powered by leading-edge technologies such as Large Language Models (OpenAI/ChatGPT). ‘Noor’ can be deployed at scale across all major passenger touchpoints, and even on personal devices through wayfinding QR codes and apps. It is a successfully-deployed example of positive disruption, with AI augmenting humans to offer enhanced customer service.
FTE Innovation Showcase
Ryan Ghee
Chief Operating Officer
Future Travel Experience
From artificial intelligence to digital payments – how Lufthansa Innovation Hub is pioneering the future of travel for the Lufthansa Group
Sidne Yeo
Asia Head
Lufthansa Innovation Hub
Aeroporti di Roma’s collaborative approach to innovation: Airports for Innovation
Giovanni Gennaro
Head of Open Innovation
Aeroporti di Roma
Tech & Innovation Briefing – Airport Technology & Pre-Travel
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
DEMONSTRATIONS BY:
Onboard Hospitality Forum Asia: Improving the inflight experience for passengers, and the latest onboard product innovations
Stuart Forster
Editor - Retail and Technology
Onboard Hospitality
Transforming inflight service delivery
Juli Ng
Divisional Vice President of Cabin Crew
Air India
Flying is a journey within a journey: 5 senses of inflight experience
Yelena Obukhova
Vice President – Inflight Services
Air Astana
Customer experience in the age of digital cabins
Edwin Lim
Head of Commercial & Retail
dnata
Embracing and integrating technology to make Smart Ramp operations a reality at the airport
Each speaker will deliver a presentation, before the moderator leads an interactive panel discussion.
Manuel van Lijf
Director Aviation Innovation
nlmtd
Insights into ANA’s smart ramp efforts, including advanced autonomous vehicle testing
Tomoyuki Kikuchi
Manager, Ground Handling Planning, Airport Support, Operations Support Center
ANA
Why Ramp Automation is at the heart of Alaska Airlines’ ground operations redesign
Gus Naughton
Senior Software Engineer, Emerging Technologies
Alaska Airlines
The FTE APAC Innovate Awards and APEX Best Awards Ceremony
Following the presentations by the FTE Innovate Awards finalists in the conference, the winners of the public vote will be announced and crowned the overall winners of the FTE APAC Innovate Awards 2024.
This will be immediately followed by the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2024 APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
Register for FTE APEX Asia Expo 2024
Why be part of FTE APEX Asia Expo?
Travel & Accommodation
Perfect Location
Marina Bay Sands Expo & Convention Centre, Singapore, 19-20 November 2024
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More informationAwards
FTE & APEX Asia Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
More information
Networking
FTE APEX Asia Expo Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
More information
FTE APEX Asia Expo registration
Learn about the FTE APEX Asia Expo 2024 registration options
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Exhibit your product or service. Contact our team to discuss the opportunities available:
Vital Event Information
FTE APEX Asia Expo 2024 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
- Event
- FTE APEX Asia Expo 2024
- Date
- - November 2024
- Location
- Marina Bay Sands Expo & Convention Centre, Singapore
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