Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
New FTE APEX Asia Expo 2023 dates announced - Mark your diary for 8-9 November 2023, Marina Bay Sands Expo & Convention Centre, Singapore
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The Singapore Exhibition & Convention Bureau (SECB) is a group of the Singapore Tourism Board that champions the business events industry in Singapore. As the lead government agency for this industry, SECB aims to establish Singapore as a dynamic business events destination where an ecosystem of ideas, people, and technology draws on vibrant knowledge and an extensive network.
Visit Singapore Tourism Board site
Changi Airport Group (CAG) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport and through its subsidiary Changi Airports International, invests in and manages foreign airports.
Changi Airport is the world's sixth busiest airport for international traffic, and was recently named the world's best airport for the fifth consecutive year by international air travellers at the Skytrax World Airport Awards. It served a record 58.7 million passengers from around the globe in 2016. More than 360 retail stores and 140 F&B outlets are situated across three terminals to cater to passengers and visitors. With over 100 airlines providing connectivity to 380 cities worldwide, Changi Airport handles about 7,000 flights every week, or about one every 90 seconds.
The airport is in the midst of a major expansion programme, and on 31 October 2017 opened the new Terminal 4, which for the first time sees a terminal-wide implementation of fast and seamless travel (FAST) initiatives to enhance passenger experience and operational efficiency.
Visit CAG site
Singapore Airlines is the flag carrier airline of Singapore, committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership and Network Connectivity. The SIA Group fleet and network are also expanding in support of the development of its portfolio strategy, with investments in both full-service and low-cost airline operations. This portfolio of airlines serving short-, medium-, and long-haul markets gives the SIA Group more flexibility and nimbleness, with the right vehicles to serve the right markets.
Visit Singapore Airlines Site
Five airlines created Star Alliance as the first global aviation alliance back in 1997. We’re still pioneering – dedicated to innovation and excellent customer service, with a track record of success. So our customers experience the best of both worlds: absolute reliability coupled with constant innovation.
Today, Star Alliance has 26 member airlines, each with its own distinctive culture and style of service. Alliance members come together to offer smooth connections across a vast global network. A project company based in Frankfurt, Germany, coordinates Star Alliance activities. These include co-locations at airports, infrastructure, communication initiatives and other services to improve your travel experience.
Visit Star Alliance website
Onboard Hospitality is the leading trade magazine for the airline, rail and cruise hospitality industry worldwide. It is a vibrant hub of news, views and conversations for the buyers and suppliers of onboard catering, comfort, technology and entertainment.
Onboard Hospitality doesn't just cover industry news but also aims to help form industry opinion, identify and share trends and innovations, and be THE place people come to for ideas and inspiration.
The magazine is produced four times a year in the UK. Its readers include major decision makers, key purchasers and suppliers of inflight, rail and cruise hospitality services.
Visit Onboard Hospitality Site
Collins Aerospace is Redefining Air Travel and charting the path to a healthier, easier, and more connected travel experience – now and into the future. Our global Airport Solutions business is part of Collins Connected Aviation Solutions business - uniquely positioned to provide revolutionary digital solutions to our aviation customers, enabling them to bring forth their vision of a fully Connected Ecosystem.
The Airports Solutions team is committed to Enabling a Connected, Seamless and Sustainable Airport as part of this connected ecosystem. Our team is made up of skilled engineers and industry experts with a proven record in integrating best-of-breed products and services into high value, end-to-end solutions. With a focus on the future, we will help our customers turn the vast amount of data generated in the airport ecosystem into usable, actionable information.
Collins Aerospace offers integrated and intelligent solutions for passenger processing, airport operations and baggage management.
Passengers, along with Airports, Airlines, and Government agencies will be provided new tools that enable them to deliver “the right information to the right user at the right time” thus improving the passenger experience, increasing operational efficiency and sustainability in the airport environment.
Visit Collins Aerospace site
As the foundational architects of satellite technology, Intelsat operates the world’s most trusted satellite telecom network. We apply our unparalleled expertise and global scale to connect people, businesses, governments and communities, no matter how difficult the challenge. Intelsat is building the future of global communications with the world’s first hybrid, multi-orbit, software-defined 5G network designed for simple, seamless, and secure coverage precisely when and where our customers most need it. Follow the leader in global connectivity and “Imagine Here,” with us, at Intelsat.com.
Visit Intelsat site
Snowfall is a technology company shaping the future of travel. Its game-changing solutions deliver better experiences, more value and greater flexibility for customers. To that end, its next generation end-to-end platform, Junction, removes complexity from each step of customers’ journeys by connecting the entire travel ecosystem for a seamless booking process. Since 2006, Snowfall’s technology and innovative solutions have been delivered to over five billion passengers through more than 18 billion transactions. With a fast-growing and global team, it is continuing to invest in the solutions that will deliver a more impactful and connected travel industry.
Visit Snowfall site
AWS Travel and Hospitality is the global industry practice for Amazon Web Services (AWS), with a charter to support customers as they accelerate cloud adoption. Companies around the world, across every segment of the travel and hospitality industry - and of every size - run on AWS. This includes industry leaders like Airbnb, Avis Budget Group, Best Western, Booking.com, Choice Hotels, DoorDash, Dunkin’ Brands, Expedia Group, Korean Air, McDonald’s, Ryanair, SiteMinder, Sysco, Toast, United Airlines and Wyndham Hotels. These companies and many others are transforming their business by leveraging technology to enhance customer experiences and increase operational efficiency. For more information about AWS Travel and Hospitality, please visit aws.amazon.com/travel-and-hospitality
Visit AWS site
Inmarsat is a world leader in satellite connectivity. As the only satcom provider to own and operate global, high-speed networks specifically engineered for aviation, our worldwide coverage, targeted capacity and scalable networks anticipate and respond to changing demand. Our cabin services, including GX Aviation and European Aviation Network (EAN), are supporting the digital transformation of leading airlines and offering passengers the unrivalled experience of fast, reliable connectivity anywhere in the world - just one of many benefits of networks that are ‘Built to Fly’.
Visit Inmarsat Aviation site
FeedbackNow is a leading real-time, comprehensive CX solution that helps you measure, analyze, and improve on passenger experience feedback in aviation industry. Our solution continually generates actionable advice against the areas of passenger experience and service with the greatest impact on satisfaction and the bottom-line. The FeedbackNow solution consists of physical and digital feedback collectors, an intuitive analytics engine to extract insights from the feedback, and a powerful SaaS & mobile platform that helps clients act on those insights in real time.
Visit FeedbackNow by Forrester site
The APEX Daily Experience newsletter is your daily delivery of the most important airline passenger experience industry news from around the world. The APEX Media team carefully curates the top stories from leading international news sources and distills them for you in single, streamlined e-mail – bringing the best of the industry to your inbox.
Visit APEX Daily Experience site
Onboard Hospitality is the leading trade magazine for the airline, rail and cruise hospitality industry worldwide. It is a vibrant hub of news, views and conversations for the buyers and suppliers of onboard catering, comfort, technology and entertainment. We don’t just cover industry news but also aim to help form industry opinion, identify and share trends and innovations, and be THE place people come to for ideas and inspiration. The magazine is produced four times a year in the UK to coincide with the industry’s major shows and conventions including WTCE, APEX, AIX, IFSA, MHA, APOT and InnoTrans. Our readers include major decision makers, key purchasers and suppliers of inflight, rail and cruise hospitality services. Each issue features show previews and reviews together with exhibitor profiles and floor plans, plus news, interviews and features. We circulated to an international database of over 16,000+ with whom we share further updates through a weekly digital e-newsletter. Our Onboard Tech Innovation supplement recognises the ever-growing importance of technology across all elements of the onboard experience. It includes features on: tech supplier news and airline trends, wellbeing and retail tech, inflight entertainment and connectivity, tech supporting pre-ordering and catering logistics, and design and innovation enabling the ever-more connected cabin. Our annual Onboard Hospitality Awards recognise excellence and innovation and seek to identify products and services which have truly changed the onboard hospitality industry for the better.
Visit Onboard Hospitality site
Asian Aviation is a leading authority in Aviation reporting in the region – the fastest growing market in the world. Asian Aviation’s contributors, under the direction of editor Matt Driskill are true expert knowledge professionals, who have access to top industry leaders and decision-makers, hence delivering high-quality, concise and current editorial. Asian Aviation’s publishing platform consists of Print Magazine | E-Magazine Notification Email | E-Magazine | Daily News Bulletin | Website | | In Conversation Video Series.
Visit Asian Aviation site
PAX International and PAX Tech are full color, glossy magazines, each published five times annually. PAX also publishes daily articles online, providing extensive coverage from all sectors, including airline and catering developments, airport terminal news, supplier product launches and updates, inflight food and beverage programs, as well as advances in IFE and Connectivity, Interiors and MRO, cabin design and other news and events
Visit PAX International/PAX Tech site
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Marina Bay Sands Expo and Convention Centre, 9-10 November 2022, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
Recognising the most customer-centric airlines and airports across Asia and Oceania
FTE APEX Asia Expo will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
EVENT APP & ATTENDEE ENGAGEMENT PLATFORM
Driving new collaborations to create industry progression is at the heart of Future Travel Experience, and our intelligent event app with built in attendee engagement platform is the tool designed to help achieve this.
FTE APEX Asia Expo 2022 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance sustainability & operational efficiency.
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