Redefining the end-to-end passenger experience | Independent news and events

Sponsors and partners:

Future Travel Experience is grateful for close partnerships forged with key industry stakeholders and associations, each of which are uniquely contributing to the content, promotion and execution of our events.

Headline Partners:

Changi Airport Group

Changi Airport Group (CAG) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport and through its subsidiary Changi Airports International, invests in and manages foreign airports.

Changi Airport is the world's sixth busiest airport for international traffic, and was recently named the world's best airport for the fifth consecutive year by international air travellers at the Skytrax World Airport Awards. It served a record 58.7 million passengers from around the globe in 2016. More than 360 retail stores and 140 F&B outlets are situated across three terminals to cater to passengers and visitors. With over 100 airlines providing connectivity to 380 cities worldwide, Changi Airport handles about 7,000 flights every week, or about one every 90 seconds.

The airport is in the midst of a major expansion programme, and on 31 October 2017 opened the new Terminal 4, which for the first time sees a terminal-wide implementation of fast and seamless travel (FAST) initiatives to enhance passenger experience and operational efficiency.

Airline Passenger Experience Association

The Airline Passenger Experience Association (APEX) is a network of the world's leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience. The association offers members a wide range of opportunities to excel in the airline passenger experience industry by keeping them current with the latest industry news, trends and developments and by helping them develop relationships with clients and colleagues from around the world.

Strategic Partner:

JetBlue Technology Ventures

JetBlue Technology Ventures invests in, incubates and partners with early-stage start-ups at the intersection of technology and travel to improve the entire travel experience. The company prioritises investments that advance the customer-centric journey; technology-empowered customer service; the future of operations and maintenance; revenue management, sales & distribution; and new regional transport ecosystems. Founded in 2016, JetBlue Technology Ventures is a wholly-owned subsidiary of JetBlue Airways Corporation and is located in Silicon Valley, California.

Platinum Sponsor:

Hamad International Airport

Hamad International Airport started its operations in April 2014 opening a new era for the aviation sector in Qatar and for the Nation. One of the fastest growing economies in the world, Qatar is currently diversifying its economy away from hydrocarbons, boosting the country’s profile as a regional hub for tourism, culture, education, science and research. HIA is fully part of the equation and is actively contributing to Qatar National Vision 2030.

…was born a modern and ambitious airport….

HIA is a young and sophisticated airport that was built to welcome the world’s largest aircrafts, including the A380. HIA has welcomed 35.27 million passengers and recorded 222,321 aircraft movements in 2017. Currently the airport has the capacity to handle 8,700 passengers per hour, more than 30 million passengers a year and is undergoing further expansion to accommodate more than 50 million passengers. HIA’s goal is to be one of the most operationally efficient airports in the world putting the passenger at the heart of the airport’s strategy.

…situated in a strategic location…

HIA is strategically located at the crossroads of East and West sides of the globe, serving more than 150 destinations across all continents. Around 80% of the world’s population is within 6-hour flight from HIA, positioning the airport as the gateway to Qatar, the Gulf and to the world. 


…offering the ultimate passenger experience.

The state-of-the-art airport was designed as a destination on its own to provide the ultimate passenger experience for modern travellers. In line with its ‘Smart Airport’ Vision, HIA implemented cutting-edge technologies to secure a highly personalised, connected and hassle-free passenger experience from arrival and transfers, to boarding, achieving minimal and seamless connection time.

HIA has many services and facilities to make the passenger movements efficient and easier like the dual passenger train service that is designed to shuttle passengers across the terminal,138 check-in counters, 50 passport control counters and 40 e-gates. The airport has one of the best hospitality offering in the world with 12 different lounges spread across more than 80,000 square metres, befitting the five-star hospitality of Qatar Airways and the luxurious airport. HIA also features an airside hotel, two airside squash courts, a gym, a swimming pool and spa, all within moments of the departure gates.

HIA is home to the fastest growing airline…  

HIA is home of Qatar Airways, one of the fastest growing airlines in the world which now flies to more than 150 destinations worldwide, making Doha a global hub for business and leisure travel.

…and to a fast-growing & modern cargo transportation solution

HIA’s cargo facility is over two stories and covers 55,000 square meters. It is entirely self-contained, with 11 wide-body aircraft stands and 42 loading docks. It is highly automated and contains dedicated facilities for special categories of cargo such as live animals, dangerous goods, perishable goods or temperature-sensitive pharmaceuticals.

The new system is capable of simultaneously handling 5,700 shipments and up to 1.4 million tonnes of cargo annually.

... and is expanding! 

HIA has a highly passenger-centric expansion plan with a strong focus on increased capacity and additional facilities... HIA’s expansion plan goes hand-in-hand with the continuous growth of Qatar Airways and serves the ambition of the Nation positioning Qatar as a major player on the global market.

Our awards, testament to our excellence.

HIA has been recently classified as a five-star airport by Skytrax, making it one among only five other airports in the world to achieve this prestigious status. The airport is ranked fifth Best Airport in the World by the 2018 Skytrax World Airport Awards. HIA has also won the ‘Best Airport in the Middle East’ title for four years in a row and ‘Best Staff Service in the Middle East’ for three years in a row.

Gold Sponsor:


Volantio is a global leader in post-booking revenue and capacity optimization software for airlines. Based in Atlanta, GA, Volantio partners with major airlines globally such as Qantas, Iberia, Alaska Airlines, Volaris, and others.

Yana, Volantio’s flagship web-based platform, leverages machine learning algorithms to drive higher unit revenues and improved capacity utilization after customers have booked their flights, while also improving overall customer experience.

Airlines use the technology to proactively identify flexible passengers on target flights, make them offers to move to lower demand flights, and automatically re-book them once they accept. Passengers are notified, via mobile, days in advance of departure, minimizing last-minute hassle and providing enough time to change plans accordingly.

The Yana platform also provides a significantly improved customer experience for passengers on the day of departure, when weather disruptions, aircraft swaps, oversell situations, or irregular operations may impact customers. Airlines as well can save significant resources, and decrease front-line stress, by automating these processes.

Volantio has been backed by leading strategic and industry investors globally, including JetBlue Technology Ventures, International Airlines Group, and Qantas Ventures.


OT-Morpho is now IDEMIA, the global leader in trusted identities for an increasingly digital world, with the ambition to empower citizens and consumers alike to interact, pay, connect, travel and vote in ways that are now possible in a connected environment.

Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, we reinvent the way we think, produce, use and protect this asset, whether for individuals or for objects. We ensure privacy and trust as well as guarantee secure, authenticated and verifiable transactions for international clients from Financial, Telecom, Identity, Public Security and IoT sectors.

With close to €3bn in revenues, IDEMIA is the result of the coming together of OT (Oberthur Technologies) and Safran Identity & Security (Morpho). This new company counts 14,000 employees of more than 80 nationalities and serves clients in 180 countries.

For more information, visit / Follow @IdemiaGroup on Twitter


MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers every individual with actionable intelligence, helping enterprises unleash the full potential of their people and investments. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications. Since 1989, organizations of all sizes have looked to MicroStrategy to provide best-in-class business intelligence. Some of our global customers include AIG, Coca-Cola, Coach, Gucci, Guess? Inc.  To learn more, visit MicroStrategy online, and follow us on LinkedIn, Twitter, and Facebook.

Silver Sponsor:


digEcor develops innovative solutions that enable airlines around the world to deliver a tailored inflight experience. With a range of integrated and modular products to benefit passengers, cabin crew, maintenance staff and executive management, airlines can select the digEcor solution that best meets their needs.

You may need in-seat power, a cabin refresh with LED lighting, a fully integrated cabin management system, embedded digital inflight entertainment with passenger services, or all of the above.

digEcor delivers on trust, reliability, quality and performance. Choosing digEcor can give your airline improved operational and cost efficiencies, with ancillary revenue opportunities, while offering your passengers choice, comfort and control.

Visit Stand #A13 to find out more about how digEcor can help you achieve extraordinary inflight travel experiences for your passengers.

Travel & Accommodation

Perfect Location

Marina Bay Sands, 13-14 November, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Learn more about Singapore

Vital Event Information

Future Travel Experience Asia EXPO 2018 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

Future Travel Experience Asia EXPO 2018
- November 2018
Marina Bay Sands, Singapore

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