Changi Airport Group (CAG) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport and through its subsidiary Changi Airports International, invests in and manages foreign airports.
Changi Airport is the world's sixth busiest airport for international traffic, and was recently named the world's best airport for the fifth consecutive year by international air travellers at the Skytrax World Airport Awards. It served a record 58.7 million passengers from around the globe in 2016. More than 360 retail stores and 140 F&B outlets are situated across three terminals to cater to passengers and visitors. With over 100 airlines providing connectivity to 380 cities worldwide, Changi Airport handles about 7,000 flights every week, or about one every 90 seconds.
The airport is in the midst of a major expansion programme, and on 31 October 2017 opened the new Terminal 4, which for the first time sees a terminal-wide implementation of fast and seamless travel (FAST) initiatives to enhance passenger experience and operational efficiency.
Visit CAG site
The Airline Passenger Experience Association (APEX) is a network of the world's leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience. The association offers members a wide range of opportunities to excel in the airline passenger experience industry by keeping them current with the latest industry news, trends and developments and by helping them develop relationships with clients and colleagues from around the world.
Visit APEX Site
Onboard Hospitality is the leading trade magazine for the airline, rail and cruise hospitality industry worldwide. It is a vibrant hub of news, views and conversations for the buyers and suppliers of onboard catering, comfort, technology and entertainment.
Onboard Hospitality doesn't just cover industry news but also aims to help form industry opinion, identify and share trends and innovations, and be THE place people come to for ideas and inspiration.
The magazine is produced four times a year in the UK. Its readers include major decision makers, key purchasers and suppliers of inflight, rail and cruise hospitality services.
Visit Onboard Hospitality Site
Singapore Airlines is the flag carrier airline of Singapore, committed to the constant enhancement of the three main pillars of its brand promise: Service Excellence, Product Leadership and Network Connectivity. The SIA Group fleet and network are also expanding in support of the development of its portfolio strategy, with investments in both full-service and low-cost airline operations. This portfolio of airlines serving short-, medium-, and long-haul markets gives the SIA Group more flexibility and nimbleness, with the right vehicles to serve the right markets.
Visit Singapore Airlines Site
Collins Aerospace work side-by-side with customers to unleash the exciting possibilities they see before them. With a comprehensive portfolio, extensive capabilities and broad expertise, they craft intelligent solutions to meet the demands of a rapidly evolving global market – all representing the best in innovation and technology for the industries they serve.
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The Airline Industry’s #1 Map Provider. Run your map with the map software experts. Any Device. Any Platform. Fast set-up. Integrated. Personalized. Selected by 60+ airlines in just 6 years
Visit FlightPath 3D site
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Marina Bay Sands Expo and Convention Centre, 9-10 November 2021, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
Recognising the most customer-centric airlines and airports across Asia and Oceania
FTE APEX Asia Expo+ will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
FTE APEX Asia Expo+ 2021 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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