Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
Future Travel Experience is grateful for close partnerships forged with key industry stakeholders and associations, each of which are uniquely contributing to the content, promotion and execution of our events.
Changi Airport Group (CAG) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. CAG also manages Seletar Airport and through its subsidiary Changi Airports International, invests in and manages foreign airports.
Changi Airport is the world's sixth busiest airport for international traffic, and was recently named the world's best airport for the fifth consecutive year by international air travellers at the Skytrax World Airport Awards. It served a record 58.7 million passengers from around the globe in 2016. More than 360 retail stores and 140 F&B outlets are situated across three terminals to cater to passengers and visitors. With over 100 airlines providing connectivity to 380 cities worldwide, Changi Airport handles about 7,000 flights every week, or about one every 90 seconds.
The airport is in the midst of a major expansion programme, and on 31 October 2017 opened the new Terminal 4, which for the first time sees a terminal-wide implementation of fast and seamless travel (FAST) initiatives to enhance passenger experience and operational efficiency.
The Airline Passenger Experience Association (APEX) is a network of the world's leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience. The association offers members a wide range of opportunities to excel in the airline passenger experience industry by keeping them current with the latest industry news, trends and developments and by helping them develop relationships with clients and colleagues from around the world.
JetBlue Technology Ventures invests in, incubates and partners with early-stage start-ups at the intersection of technology and travel to improve the entire travel experience. The company prioritises investments that advance the customer-centric journey; technology-empowered customer service; the future of operations and maintenance; revenue management, sales & distribution; and new regional transport ecosystems. Founded in 2016, JetBlue Technology Ventures is a wholly-owned subsidiary of JetBlue Airways Corporation and is located in Silicon Valley, California.
Volantio is a global leader in post-booking revenue and capacity optimization software for airlines. Based in Atlanta, GA, Volantio partners with major airlines globally such as Qantas, Iberia, Alaska Airlines, Volaris, and others.
Yana, Volantio’s flagship web-based platform, leverages machine learning algorithms to drive higher unit revenues and improved capacity utilization after customers have booked their flights, while also improving overall customer experience.
Airlines use the technology to proactively identify flexible passengers on target flights, make them offers to move to lower demand flights, and automatically re-book them once they accept. Passengers are notified, via mobile, days in advance of departure, minimizing last-minute hassle and providing enough time to change plans accordingly.
The Yana platform also provides a significantly improved customer experience for passengers on the day of departure, when weather disruptions, aircraft swaps, oversell situations, or irregular operations may impact customers. Airlines as well can save significant resources, and decrease front-line stress, by automating these processes.
Volantio has been backed by leading strategic and industry investors globally, including JetBlue Technology Ventures, International Airlines Group, and Qantas Ventures.
OT-Morpho is now IDEMIA, the global leader in trusted identities for an increasingly digital world, with the ambition to empower citizens and consumers alike to interact, pay, connect, travel and vote in ways that are now possible in a connected environment.
Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, we reinvent the way we think, produce, use and protect this asset, whether for individuals or for objects. We ensure privacy and trust as well as guarantee secure, authenticated and verifiable transactions for international clients from Financial, Telecom, Identity, Public Security and IoT sectors.
With close to €3bn in revenues, IDEMIA is the result of the coming together of OT (Oberthur Technologies) and Safran Identity & Security (Morpho). This new company counts 14,000 employees of more than 80 nationalities and serves clients in 180 countries.
For more information, visit www.idemia.com / Follow @IdemiaGroup on Twitter
MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers every individual with actionable intelligence, helping enterprises unleash the full potential of their people and investments. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications. Since 1989, organizations of all sizes have looked to MicroStrategy to provide best-in-class business intelligence. Some of our global customers include AIG, Coca-Cola, Coach, Gucci, Guess? Inc. To learn more, visit MicroStrategy online, and follow us on LinkedIn, Twitter, and Facebook.
digEcor develops innovative solutions that enable airlines around the world to deliver a tailored inflight experience. With a range of integrated and modular products to benefit passengers, cabin crew, maintenance staff and executive management, airlines can select the digEcor solution that best meets their needs.
You may need in-seat power, a cabin refresh with LED lighting, a fully integrated cabin management system, embedded digital inflight entertainment with passenger services, or all of the above.
digEcor delivers on trust, reliability, quality and performance. Choosing digEcor can give your airline improved operational and cost efficiencies, with ancillary revenue opportunities, while offering your passengers choice, comfort and control.
Visit Stand #A13 to find out more about how digEcor can help you achieve extraordinary inflight travel experiences for your passengers.
Marina Bay Sands, 13-14 November, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
Future Travel Experience Asia EXPO 2018 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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