REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
Gatwick Airport’s Chris Baldwin explains how self-connecting passengers stand to benefit from the pioneering “GatwickConnects” booking platform.
The app will allow passengers to plan their IFE experience on the ground, before synchronising their device with the embedded system onboard the aircraft.
Air Astana has launched MyUpgrade, an online tool that allows Economy Class customers to bid for an upgrade to Business Class ahead of their flight.
The carrier says the introduction of the new fare structure, which features eight different booking options, is designed to increase transparency at the point of booking.
Ryanair’s new Business Plus includes more flexibility on ticket changes, a 20kg checked bag allowance, priority boarding and fast track through security.
IATA has welcomed the decision of the US Department of Transportation to approve Resolution 787, the foundation document for the New Distribution Capability.
Airports Company South Africa (ACSA) has launched a new app for all nine of its airports, which can be synchronised with rail and bus timetables to simplify the travel experience.
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IATA has announced that Aer Lingus, Aeroflot and Qatar Airways will pilot the New Distribution Capability (NDC), which aims to transform the distribution and booking process.
Travellers flying with Indian carrier Jet Airways can now check-in using their mobile phone and have their boarding pass sent directly to their device.
Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.
Virgin Atlantic is offering passengers a new Guest List package, which includes a chauffeur driven car service, priority baggage, fast track security and Clubhouse access.
Passengers travelling from San Diego Airport can now explore shopping and dining options, as well as other on-site services, before arriving at the airport.
Royal Caribbean Cruises and SATS have jointly launched south east Asia’s first Cruise-Fly service to provide passengers with a seamless travel experience.
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