Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
American Airlines has become the latest legacy carrier to introduce a “Basic Economy” fare, with limitations akin to what passengers would expect from LCCs.
Thomson is trialling an online virtual assistant that makes use of IBM’s Cloud platform and cognitive intelligence to become smarter as it matures.
American Airlines has launched an ‘Official Source’ programme to help ensure that travellers can easily identify trusted sources of flight information.
Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
SWISS has launched a new booking service called ‘SWISS Holidays’, which allows travellers to easily book a holiday package including flights and accommodation.
Fraport’s Kai Schmidhuber speaks to FTE about the Multichannel project and how the combination of stationary retailing and digitalisation is proving key to driving sales.
British Airways is currently in the beta testing stages of a new website revamp, which features many enhancements to improve the user experience.
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JetBlue Technology Ventures has announced an investment in start-up technology company Mozio, which specialises in travel to and from the airport.
Skype users can interact with the bot, which can search for flights, display live prices and provide links to pages to complete the booking process.
Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
The low-cost carrier’s “Leisure Plus” fare includes priority boarding, an allocated seat and a 20kg checked baggage allowance.
Ryanair has announced that it will launch its own low price accommodation platform called Ryanair Rooms in October 2016.
Skyscanner’s Facebook Messenger bot enables the company to communicate with consumers in an automated yet conversational manner on the social media platform.
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