REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Heathrow Airport, Jaguar and WeKnowGroup have signed a deal that will see a fleet of up to 200 fully-electric Jaguar I-PACE vehicles made available to passengers.
Travellers can now use Air New Zealand’s new #EmojiJourney social media experience to create a personalised map of New Zealand.
To respond to the increase in passenger numbers, Auckland Airport has embarked on a passenger-flow and road-traffic measurement project.
Google’s online flight search and booking service, Google Flights, has introduced new features to predict flight delays and help passengers find the cheapest fares.
KLM’s interactive, voice-driven pack assistant on Google Home can provide passengers with useful advice and recommendations.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Travellers are able to write and read reviews of tourist attractions, share experiences, offer advice and use FlyKLIA as a research tool.
easyJet has launched ‘Worldwide by easyJet’, a global connections service that makes it easy for travellers to book long-haul connecting flights with other airlines.
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Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
Qatar Airways’ new @QRsupport handle will ensure that passengers always have access to online support, regardless of the time of day.
Fiji Airways’ Bula Bid auction tool allows Economy Class customers to bid for upgrades to Business Class on international flights.
The partnership will enable travellers to have one continuous conversation with JetBlue’s customer support team across multiple communication channels.
JetBlue Vacations and Utrip have announced a partnership that helps travellers create a personalised, hour-by-hour vacation itinerary, including JetBlue flights.
KLM now offers passengers their booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat.
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