REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
Qatar Airways’ new @QRsupport handle will ensure that passengers always have access to online support, regardless of the time of day.
Fiji Airways’ Bula Bid auction tool allows Economy Class customers to bid for upgrades to Business Class on international flights.
The partnership will enable travellers to have one continuous conversation with JetBlue’s customer support team across multiple communication channels.
JetBlue Vacations and Utrip have announced a partnership that helps travellers create a personalised, hour-by-hour vacation itinerary, including JetBlue flights.
American Airlines has become the latest legacy carrier to introduce a “Basic Economy” fare, with limitations akin to what passengers would expect from LCCs.
Thomson is trialling an online virtual assistant that makes use of IBM’s Cloud platform and cognitive intelligence to become smarter as it matures.
American Airlines has launched an ‘Official Source’ programme to help ensure that travellers can easily identify trusted sources of flight information.
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Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
The Lufthansa Group has launched a chatbot called Mildred, which passengers can use to search for the cheapest flights within the next nine months.
Heathrow Airport has launched a new social media tool called ‘Go Heathrow’, which allows passengers to find and book flights on Facebook.
Following the launch of Google Trips, FTE explores what impact it could have on airport and airline apps, and how travellers stand to benefit.
The Amazon Echo device will support Skyscanner search results when it launches in the UK later this month.
SWISS has launched a new booking service called ‘SWISS Holidays’, which allows travellers to easily book a holiday package including flights and accommodation.
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