The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
easyJet has announced the relaunch of its holiday business, easyJet holidays, aimed at offering flexible holidays to handpicked hotels across Europe.
Passengers can now use the airline’s WhatsApp channel to check their flight status, obtain general information about their trip, and check-in.
The new WhatsApp service, available from September, will allow Spirit’s passengers to book flights, get travel updates or add bags to their reservation.
The new mobile assist tool is being rolled out in phases this summer with plans to be integrated into the Fly Delta app for all customers this autumn.
Travellers can now use Air New Zealand’s new #EmojiJourney social media experience to create a personalised map of New Zealand.
To respond to the increase in passenger numbers, Auckland Airport has embarked on a passenger-flow and road-traffic measurement project.
Google’s online flight search and booking service, Google Flights, has introduced new features to predict flight delays and help passengers find the cheapest fares.
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KLM’s interactive, voice-driven pack assistant on Google Home can provide passengers with useful advice and recommendations.
The chatbot, which is called Kris, will initially be available on the airline’s global Facebook page and will later be made available on singaporeair.com.
According to Air NZ Chief Digital Officer Avi Golan, applications of blockchain are developing rapidly and the airline is excited by the possibilities.
The 24/7 CEB Customer Command Centre has allowed Cebu Pacific employees to respond to customer enquiries in a much faster and more efficient manner.
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
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