Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Singapore Airlines’ customers can book Grab rides via the carrier’s app in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
KLM has launched BlueBot (BB) – an artificial intelligence-powered tool that enables customers to book flights through Facebook Messenger.
Travellers are able to write and read reviews of tourist attractions, share experiences, offer advice and use FlyKLIA as a research tool.
easyJet has launched ‘Worldwide by easyJet’, a global connections service that makes it easy for travellers to book long-haul connecting flights with other airlines.
Qantas has forged an agreement with Alibaba’s online travel service platform, Fliggy, which will allow customers to book Qantas flights through fliggy.com.
KLM now offers passengers their booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat.
Following the launch of connecting flights through FCO, passengers can remain airside while they wait for their onward connection.
Munich Airport’s Sarah Wittlieb reveals how the airport is embracing online and offline innovation to improve the travel experience.
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
American Airlines has become the latest legacy carrier to introduce a “Basic Economy” fare, with limitations akin to what passengers would expect from LCCs.
Thomson is trialling an online virtual assistant that makes use of IBM’s Cloud platform and cognitive intelligence to become smarter as it matures.
American Airlines has launched an ‘Official Source’ programme to help ensure that travellers can easily identify trusted sources of flight information.
Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
The Lufthansa Group has launched a chatbot called Mildred, which passengers can use to search for the cheapest flights within the next nine months.
Get Future Travel Experience news & updates sent to your inbox
