United introduces new online interactive map to provide information on COVID-19


The Destination Travel Guide provides an interactive, colour coded map to highlight if a destination in the US is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel.

United Airline has introduced a new interactive map tool on its website and mobile app that allows customers to filter and view each of the US states’ COVID-19 related travel restrictions.

The Destination Travel Guide provides an interactive, colour coded map to highlight if a destination in the US is closed, partially open or fully open for travel, and will also note if any tests or self-quarantining is required for travel. Customers can easily filter destinations to view local regulations, such as social distancing and mask enforcement, as well as to see if hotels, restaurants and other leisure outlets are open to the public.

“We know it’s a challenge to keep up with the ever-changing list of travel restrictions, policies and regulations so we are offering a simple, easy tool that helps customers decide where to travel next,” said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer. “By providing the most up-to-date information on the destinations we serve, customers can compare and shop for travel with greater confidence and help them find the destinations that best fit their preferences.”

The Destination Travel Guide currently highlights travel restrictions and leisure offerings in the US by state, and will expand to include all international destinations the airline serves in the coming weeks. Customers viewing the colour-coded map can click on each state to view local regulations and travel guidances. There is also the option to filter the map by state to view specific information on each destination, including:

  • Medical certificate needed (such as negative COVID test)
  • Non-essential shops open
  • Tourism accommodation open
  • Restaurants open
  • Bars and cafes open
  • Museum and heritage sites open
  • Mask in public required
  • Physical distancing required

The new map feature follows several recent innovations from United that were designed to enhance the travel experience. As part of its United CleanPlus programme, the airline recently introduced touchless check-in, text alerts for passengers on standby and upgrade lists to reduce person-to-person interaction, and a new chat function to give customers a contactless option to receive immediate access to information about cleaning and safety procedures.

The circumstances surrounding COVID-19 are continuously evolving. Our friends at APEX have a dedicated COVID-19 page, which they’ll be updating regularly to help keep you up-to-date on how the novel coronavirus is impacting the aviation industry. Visit the page for the very latest news >>

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