REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Tagged: Pre-travel

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JAL to create complete one-stop travel shopping experience ahead of Tokyo 2020

Japan Airlines has partnered with travel startup Switchfly to launch a web-based reservation system, allowing customers to build vacation packages.

Pre-travel // Dec 2019

Iberia debuts virtual assistant service on WhatsApp

Passengers can now use the airline’s WhatsApp channel to check their flight status, obtain general information about their trip, and check-in.

Pre-travel // Oct 2019

Cebu Pacific launches new chatbot travel assistant

Cebu Pacific has officially launched its online travel assistant, Charlie the Chatbot, to assist customers with pre-flight queries, booking and more.

Robotics & AI // Oct 2019

KLM offers newspaper and magazine downloads via new Media App

KLM has released a new Media App for tablets and smartphones so passengers can download newspapers and magazines to read in-flight.

IFE // Oct 2016

London City Airport launches Facebook Messenger flight information service

London City Airport has launched a new Facebook Messenger service, enabling passengers to get information about their upcoming flight via the Messenger app.

Mobile & Wearables // Jul 2016

ACI-NA/AirGrub partnership highlights growing demand for app-based F&B ordering

Mobile & Wearables // Feb 2016

BA extends food pre-ordering service to five medium-haul routes

In-flight, Personalisation, Pre-travel // Jan 2016

Miami Airport launches MIAair programme to support travellers with special needs

Initiatives // Nov 2015

BA teams up with Skyscanner to offer NDC-based seat upgrades

Pre-travel // Nov 2015

Virgin Atlantic teams up with Microsoft on Interactive Digital Adventure app

The new app, “Ida”, has been developed to enable Virgin Atlantic to showcase its end-to-end premium travel experience via mobile and wearable devices.

Mobile & Wearables // Nov 2015

TripAdvisor and Sydney Airport partner to improve end-to-end travel experience

Sydney Airport has teamed up with TripAdvisor to provide travellers with targeted destination content via its website, app and at departure gates.

Lounges & Gates // May 2015

Google: ‘Better integration is needed to create a more seamless travel experience’

Google’s Javier Delgado Muerza discusses how mobile technology can help improve the travel experience and why more effort needs to be made to improve integration.

Mobile & Wearables // Apr 2015

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Future Travel Experience Global

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience Ancillary

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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FUTURE TRAVEL EXPERIENCE EMEA

Dublin, Ireland

9-10 June 2021

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United partners with Uber to simplify end-to-end travel experience

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Tagged: Pre-travel

Subscribe to our newsletter

JAL to create complete one-stop travel shopping experience ahead of Tokyo 2020

Iberia debuts virtual assistant service on WhatsApp

Cebu Pacific launches new chatbot travel assistant

KLM offers newspaper and magazine downloads via new Media App

London City Airport launches Facebook Messenger flight information service

ACI-NA/AirGrub partnership highlights growing demand for app-based F&B ordering

BA extends food pre-ordering service to five medium-haul routes

Miami Airport launches MIAair programme to support travellers with special needs

BA teams up with Skyscanner to offer NDC-based seat upgrades

Virgin Atlantic teams up with Microsoft on Interactive Digital Adventure app

TripAdvisor and Sydney Airport partner to improve end-to-end travel experience

Google: ‘Better integration is needed to create a more seamless travel experience’

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

United partners with Uber to simplify end-to-end travel experience

Next generation apps: airlines and airports developing end-to-end digital companions

Consistency needed on ‘charged devices’ regulations to ensure passengers are prepared for new airport security rules

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