Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
United Airlines’ new Destination Travel Guide allows customers to filter and view each of the US states’ COVID-19 related travel restrictions.
Japan Airlines has partnered with travel startup Switchfly to launch a web-based reservation system, allowing customers to build vacation packages.
Passengers can now use the airline’s WhatsApp channel to check their flight status, obtain general information about their trip, and check-in.
Cebu Pacific has officially launched its online travel assistant, Charlie the Chatbot, to assist customers with pre-flight queries, booking and more.
MIA has partnered with a university and medical institution to help make air travel more accessible for travellers with autism-related conditions.
British Airways is trialling the sale of seat upgrades using the New Distribution Capability (NDC) standard via the Skyscanner meta-search engine.
The new app, “Ida”, has been developed to enable Virgin Atlantic to showcase its end-to-end premium travel experience via mobile and wearable devices.
The air transport industry’s first major digital trade show
8-9 Dec 2020
3-4 Feb 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
RDS, Dublin
9-10 June 2021
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
ARIA Resort & Casino, Las Vegas
8-10 Sep 2021, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Sydney Airport has teamed up with TripAdvisor to provide travellers with targeted destination content via its website, app and at departure gates.
Google’s Javier Delgado Muerza discusses how mobile technology can help improve the travel experience and why more effort needs to be made to improve integration.
United Airlines has partnered with transportation service Uber to make it easier for passengers to view and book onward travel through the carrier’s app.
FTE explores how new technology and better aggregation of data can be used to develop smartphone apps that assist passengers throughout the entire journey.
With security in US and UK airports being stepped up again, FTE explores how airlines and airports can more effectively communicate with passengers to avoid widespread confusion.
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