Amsterdam Airport Schiphol has launched a new Click & Collect service that allows passengers to view and reserve products online, allowing them to browse the products on offer from the comfort of their home. The new online marketplace has been launched in collaboration with Schiphol Airport Retail (SAR) and Kappé and will display a selection of products from the shops located after security control.
Currently, this only includes perfume, cosmetics, sunglasses, alcohol and chocolate. Passengers can order their products online up to two hours before departure, specifying their flight details. The order confirmation indicates where they can collect their order. Customers won’t pay anything until they collect their products. The SAR and Kappé shops in Lounges 1, 2 and 3 will act as pick-up locations.
Wieke Vrielink, Sr. Manager Marketing & Customer Experience at Amsterdam Airport Schiphol, commented: It’s clear from our passenger surveys that consumers like to be able to browse through Schiphol’s product range online. By giving them this option, we’re responding to consumers’ need to be served through multiple channels. And, clearly, during the pilot we’ll see whether this makes things easier for passengers and makes their journey through our airport smoother.”
