United upgrades digital platform to feature COVID-19 testing sites


Customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination’s requirements.

United Airlines has introduced new features to its Travel-Ready Centre, allowing passengers to schedule tests and have results directly verified through the digital platform.

Since the Travel-Ready Center launched in January, United customers have been able to access testing or vaccine requirements needed for travel destinations, upload completed testing results and vaccine records as well as have them verified, all within the United App.

Following the upgrade, customers can now choose from more than 200 COVID-19 testing providers across the country, book appointments and receive confirmation whether their test results meet their destination’s requirements.

Once the test is validated, customers will see a status indicator informing them that they are ready to travel and receive their mobile boarding pass.

“We continue to look for innovative solutions that make travel easier and safer for our customers and employees,” said United’s Chief Customer Officer Toby Enqvist. “This new feature enables customers to travel with confidence knowing they can quickly locate a testing provider if they need one, schedule an appointment and get the results they need – all within the United Travel-Ready Center experience.”

United customers will have access to more than 200 testing sites in the TrustAssure network, including testing sites within United’s hubs of Chicago, Houston, New York/Newark, Los Angeles and San Francisco as well as those located at many drug store and pharmacy chains.

The airline has also shared plans to expand availability to more US cities and add access to international testing sites for customers flying to the US. According to United, the process has been designed with privacy in mind so that limited personal data is involved.

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