REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Toronto Pearson has launched a $1.5 billion terminal revitalisation programme to modernise infrastructure, improve passenger processing and support future growth, delivering a faster, more seamless airport experience.
Edinburgh Airport, easyJet and Airportr have partnered to offer home baggage collection, enabling passengers to skip bag drop while supporting greater operational efficiency and a more seamless travel experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
Amsterdam Airport Schiphol will bring assistance services for passengers with reduced mobility in-house from 2028, aiming to strengthen operational control, enhance service quality and prepare for rising demand.
Digital innovation is transforming CX, but human-centred design remains essential. In this interview, Martha Edge, Innovation & Experience Director, CLT Airport, shares her vision for more inclusive airport journeys.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Cologne Bonn Airport has opened a fully modernised security checkpoint with 11 CT screening lanes, enhancing passenger convenience, improving operational efficiency and supporting its terminal transformation.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
London Stansted Airport is accelerating its transformation programme, with new ‘skylink’ walkways and a major terminal extension set to enhance the passenger experience, boost capacity and support long-term growth.
AI, robotics and automation are reshaping the baggage journey. In this interview, Allen Yuarata, Director, Terminal | Baggage & Groundside Services, Vancouver Airport Authority, shares his vision for scaling baggage innovation.
The New Terminal One at JFK has partnered with Tata Consultancy Services to deliver an AI-powered, digitally-enabled airport experience, combining smarter operations, lower airline costs and a more seamless passenger journey.
Changi Airport has completed its first satellite gate, a smart and sustainable facility designed to improve remote boarding experiences with sheltered access, enhanced accessibility and aerobridge connectivity for passengers.
Hamad Airport, Qatar Airways and SITA have launched Fast Pass, enabling passengers to move through check-in, bag drop, security and boarding using facial recognition in a major step towards seamless biometric travel.
Manchester Airport has opened The Executive by Escape Lounges, a new premium Terminal 2 lounge combining chef-led dining, immersive local design and distinctive hospitality to elevate the passenger experience.
Cologne Bonn Airport has joined the Hidden Disabilities Sunflower initiative, strengthening its commitment to inclusive passenger experience by helping travellers with non-visible disabilities access understanding and support.
VINCI Airports has been selected to modernise Rennes and Dinard Bretagne airports, with plans to enhance passenger experience, strengthen connectivity and accelerate sustainable airport development.
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