REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Plaza Premium Group has opened a new domestic lounge at Chubu Centrair International Airport, offering up to 149 passengers a comfortable space to relax, work and enjoy refreshments before their flight.
Star Alliance is partnering with Incheon International Airport to open a new Terminal 1 lounge, ensuring continued premium access for eligible passengers following Asiana Airlines’ departure from the alliance in December 2026.
Shannon Airport has raised its hand luggage liquid limit to two litres following security screening upgrades. Enhanced 3D C3 scanning technology is helping to streamline the passenger journey while maintaining security.
American Airlines is accelerating investment in premium lounges, digital technology, connectivity and onboard experiences, as it seeks to create a more seamless journey and differentiate itself through CX.
At FTE Global 2026, Southwest Airlines EVP & CIO Lauren Woods outlined how data, AI and employee tools can reduce friction, improve reliability and give employees more time to deliver the airline’s signature hospitality.
Orlando International Airport is bringing its digital ambassador Annie the Astronaut to life as a live mascot, creating new opportunities to engage passengers and the local community beyond the terminal’s digital screens.
Pittsburgh International Airport is bringing gaming to the airport experience with Gameway, a new video gaming lounge offering travellers a premium way to relax and have fun before their flights.
JFK Terminal 6 is deploying Sittig Technologies’ PAXGuide platform to automate passenger announcements across every gate, combining AI-powered text-to-speech and multilingual communication to enhance digital CX.
Gerald R. Ford International Airport has unveiled $135m in terminal enhancements, including an advanced baggage system, boosting processing capacity to nearly 1,000 bags per hour and improving passenger flow.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
Qatar Airways has partnered with Uber for Business to enhance the corporate travel experience, enabling Beyond Business members to redeem Qrewards for Uber ride vouchers and helping manage travel spending.
Ontario International Airport has secured nearly $4.15 million in FAA funding to expand electric ground support equipment charging infrastructure, supporting cleaner, more efficient operations as the airport grows.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
Renowned as the “CES of Aviation”, the exhibition at FTE Global 2026 will be packed with the most innovative solutions, products and services to enhance end-to-end customer experiences and business performance.
American Airlines is expanding access to its premium Flagship Dining experience, giving more customers the opportunity to enjoy elevated hospitality, greater choice and a more seamless journey before they take to the skies.
VINCI Airports is expanding baggage-free travel options, with passengers at Edinburgh and Budapest able to check-in luggage away from the terminal and enjoy a smoother journey to the airport.
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