REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Airlines is expanding access to its premium Flagship Dining experience, giving more customers the opportunity to enjoy elevated hospitality, greater choice and a more seamless journey before they take to the skies.
VINCI Airports is expanding baggage-free travel options, with passengers at Edinburgh and Budapest able to check-in luggage away from the terminal and enjoy a smoother journey to the airport.
YVR has launched an online emissions calculator that lets passengers estimate their flight’s carbon footprint and contribute to Sustainable Aviation Fuel, supporting aviation’s transition to lower-carbon travel.
JetBlue has opened its second BlueHouse airport lounge at Boston Logan, combining New England-inspired design, local food and premium amenities with expanded lounge access for eligible Mint customers.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
Tampa International Airport is set to introduce CLEAR+ Lanes and automated eGates across all four airside terminals, using biometric identity verification to create a faster, more seamless and predictable security screening experience.
Seattle-Tacoma International Airport is advancing a $2.5 billion transformation of its S Concourse, adding space, amenities and more efficient operations while using a phased approach to minimise disruption.
Adelaide Airport is upgrading its passenger experience with Amadeus self-service bag drops and kiosks, alongside cloud-based processing technology designed to improve flexibility, operational efficiency and connectivity.
Luton Rising has cleared the legal pathway for London Luton Airport’s long-term expansion, combining increased capacity with a legally binding sustainability framework and new community investment commitments.
Kuala Lumpur International Airport has expanded its passenger experience offering with Kepler Club’s smart sleeping cabins, app-based services and personalised experiences, enhancing privacy, convenience and comfort.
The winners of the FTE Global Airline and Airport Operators Pioneer Awards 2026 will be announced at a special presentation ceremony during FTE Global, taking place in Dallas, Texas, on 8 to 10 September.
David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right.
Changi Airport and SATS have launched autonomous wheelchair deployment to enhance accessibility for passengers with reduced mobility, using automation to provide greater independence.
Schiphol has opened its largest Privium Lounge, offering premium passengers a flexible space for work, relaxation and dining while enhancing the airport experience through personalised services and seamless travel solutions.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
Cincinnati/Northern Kentucky International Airport and Germany’s GATE Alliance have formalised a partnership to accelerate airport innovation, enabling technology testing, pilot projects and international collaboration.
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