REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Edinburgh Airport has opened a new Giraffe restaurant, offering global cuisine, 179 seats and a dedicated grab‑and‑go service, enhancing choice and convenience for passengers across all travel segments.
Miami International Airport has revealed plans for a new AI-enabled Airport Operations Center and Digital Monitoring Hub, advancing safety, operational efficiency and digital transformation as part of its $14 billion modernisation.
Nuremberg Airport has opened a modernised security checkpoint featuring new CT technology that speeds up screening, removes liquid limits and enhances the passenger experience with faster, more efficient lanes.
Orlando International Airport has opened the Flybrary, a nature‑inspired reading nook that enhances the passenger experience and reflects MCO’s commitment to community‑focused, family‑friendly airport innovation.
VINCI Airports has introduced next-generation security lanes at Budapest Airport, enhancing passenger experience and operational efficiency while advancing the airport’s digital transformation through smarter screening.
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
The new FTE Podcast launches with IAG Transform as its first guest, sharing insights into aviation innovation, industry partnerships and the challenges behind successful technology adoption.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
iGA Istanbul Airport details its digital-first commercial strategy, focusing on transit engagement, 340+ destinations and new hybrid retail-F&B innovations, including plans to introduce a food delivery system called UÇUR.
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.
Edmonton International Airport is redefining CX with the launch of YEGplus, Canada’s first airport loyalty programme, allowing travellers to earn and redeem points on airport spending, parking and services.
Düsseldorf Airport and Lagardère Travel Retail have unveiled new food and retail concepts across the terminal, introducing global brands, regional dining and new RELAY formats to enhance passenger experience.
Birmingham Airport is expanding its lounge offering in partnership with Aspire Pre‑Flight Hospitality, Swissport International’s airport hospitality brand. This includes the opening of a new Luxe by Aspire offering.
Find out more about the shortlisted airlines, airports and vendors competing head-to-head in the FTE Innovate Awards, which will be at the epicentre of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events (Dublin, 9-11 June).
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