REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Orlando International Airport has opened the Flybrary, a nature‑inspired reading nook that enhances the passenger experience and reflects MCO’s commitment to community‑focused, family‑friendly airport innovation.
VINCI Airports has introduced next-generation security lanes at Budapest Airport, enhancing passenger experience and operational efficiency while advancing the airport’s digital transformation through smarter screening.
Hawaiian Airlines has introduced a new electric GSE fleet at Honolulu, replacing 116 diesel and propane units to cut emissions, reduce noise and improve ramp operations as part of its long‑term sustainability strategy.
Ontario International Airport has released a Notice of Preparation for an Environmental Impact Report outlining plans for a new Terminal 3 and major infrastructure upgrades under its ambitious ONT BOLD development.
Massport has launched a first‑of‑its‑kind Remote Terminal pilot, allowing eligible passengers to clear security before arriving at Boston Logan International Airport and travel directly to their gate by secure bus.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
iGA Istanbul Airport details its digital-first commercial strategy, focusing on transit engagement, 340+ destinations and new hybrid retail-F&B innovations, including plans to introduce a food delivery system called UÇUR.
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.
Edmonton International Airport is redefining CX with the launch of YEGplus, Canada’s first airport loyalty programme, allowing travellers to earn and redeem points on airport spending, parking and services.
Düsseldorf Airport and Lagardère Travel Retail have unveiled new food and retail concepts across the terminal, introducing global brands, regional dining and new RELAY formats to enhance passenger experience.
Birmingham Airport is expanding its lounge offering in partnership with Aspire Pre‑Flight Hospitality, Swissport International’s airport hospitality brand. This includes the opening of a new Luxe by Aspire offering.
Find out more about the shortlisted airlines, airports and vendors competing head-to-head in the FTE Innovate Awards, which will be at the epicentre of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events (Dublin, 9-11 June).
Changi Airport Group is enhancing passenger experience and global cultural engagement through a three-year partnership with the National Arts Council, bringing Singapore’s visual, performing, and literary arts to travellers.
Dallas Love Field is enhancing innovation and sustainability with the world’s first all-electric ARFF vehicle, the PANTHER 6×6, delivering faster response, extended reach, quieter operation, and a new benchmark.
Star Alliance has unveiled its lounge at Guangzhou Baiyun International Airport’s new Terminal 3. The lounge features 1,400sqm of space, a 700sqm outdoor garden, rest zones, work areas, and premium dining.
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