REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Sofia Airport has secured €450 million in international financing to build its new Terminal 3 and modernise existing infrastructure, marking a major milestone for Bulgaria’s long-term growth and PPP development.
MSP is planning its largest concessions redevelopment in over a decade, covering 80,000 sq ft and paving the way for 47 new venues across both terminals, focused on more convenience and improved dwell space.
Heathrow has opened the UK’s first RELAY store in T2, introducing a versatile travel essentials concept from Lagardère Travel Retail that blends convenience, food‑to‑go and pharmacy services, with three more stores to follow.
Orlando International Airport has hosted a major electric aviation demonstration with BETA Technologies and partners, showcasing aircraft, operators and infrastructure for cargo, medical and passenger missions across Florida.
Edinburgh Airport has opened a new Giraffe restaurant, offering global cuisine, 179 seats and a dedicated grab‑and‑go service, enhancing choice and convenience for passengers across all travel segments.
Hawaiian Airlines has introduced a new electric GSE fleet at Honolulu, replacing 116 diesel and propane units to cut emissions, reduce noise and improve ramp operations as part of its long‑term sustainability strategy.
Ontario International Airport has released a Notice of Preparation for an Environmental Impact Report outlining plans for a new Terminal 3 and major infrastructure upgrades under its ambitious ONT BOLD development.
Massport has launched a first‑of‑its‑kind Remote Terminal pilot, allowing eligible passengers to clear security before arriving at Boston Logan International Airport and travel directly to their gate by secure bus.
Fiji Airways has launched FlyWell, a wellness programme offering science‑backed products and experiences onboard and in its Premier Lounge at Nadi International Airport to enhance passenger and crew wellbeing.
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
The new FTE Podcast launches with IAG Transform as its first guest, sharing insights into aviation innovation, industry partnerships and the challenges behind successful technology adoption.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
iGA Istanbul Airport details its digital-first commercial strategy, focusing on transit engagement, 340+ destinations and new hybrid retail-F&B innovations, including plans to introduce a food delivery system called UÇUR.
LaGuardia Gateway Partners has introduced a first-of-its-kind interactive AI hologram in Terminal B, enhancing wayfinding and passenger support with real-time, multilingual digital assistance.
Berlin Brandenburg Airport has integrated flight comparison and booking into its website and app, enabling passengers to search, compare and book flights worldwide via Kiwi.com.
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