REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
On 16 March 2026, members of the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group gathered in London for a Heathrow-hosted FTE Communities Live Day, featuring inspiration-filled sessions, and much more.
As Future Travel Experience celebrates its 20th anniversary, our Founder Daniel Coleman shares a personal and significant update, marking both the end of an era and the beginning of an exciting new chapter.
Austin-Bergstrom International Airport has unveiled designs for Concourse M, a six-gate facility that will support capacity and maintain smooth operations during major expansion, while continuing to deliver a seamless CX.
Fraport has secured EU funding for its GREENVOLT project at Frankfurt Airport, expanding ground power and EV charging infrastructure to cut emissions, improve operational efficiency and more.
Phoenix Sky Harbor International Airport is partnering with SSP America to introduce a new wave of locally inspired dining in Terminal 4, blending authentic Arizona flavours with innovative concepts to elevate CX.
Manchester Airport is transforming Terminal 2 with biometric identity reconciliation, delivered with Amadeus, enabling domestic and international passengers to share infrastructure while boosting efficiency and CX.
American Airlines is to open a new, expanded Admirals Club at Austin-Bergstrom International Airport, featuring an outdoor terrace, multiple lounge zones, and locally inspired design to elevate comfort and service for travellers.
Miami International Airport has opened North America’s first Wait n’ Rest sleep rooms, offering travellers private suites, luxury bedding, showers, in-room entertainment and refreshments to rest, recharge or work.
Hawaiian Airlines is introducing self-service bag tag kiosks and enhanced digital check-in at Hawaii, U.S. and select international airports, designed to reduce lobby wait times, streamline bag drop, and improve the passenger journey.
Munich Airport is introducing five new dining concepts in Terminal 1 Pier, combining premium brands, international cuisine and modern service concepts to create an elevated food and beverage experience for travellers.
Billy Bishop Toronto City Airport has opened a new U.S. Preclearance facility, allowing travellers to complete border inspections before departure and streamlining the journey for passengers flying from Toronto to the U.S.
Kansai International Airport will reopen its renovated Terminal 2 (Domestic) on 1 April 2026, with self-baggage drop, smart security lanes and an expanded food and retail offer to streamline processing and enhance CX.
Tampa International Airport has introduced new Blue Shuttles at Airsides A and C, featuring next-generation vehicles to modernise its automated people mover system and enhance the passenger journey.
In this deep-dive article, Munich Airport and Lufthansa discuss their collaboration on a Proof of Concept exploring how robotics, automation and autonomous vehicles could transform aircraft turnaround processes at a major hub.
Plaza Premium Group expands its U.S. presence with the launch of two new lounges at Dallas-Fort Worth International Airport. The Plaza Premium First and reimagined Plaza Premium Lounge aim to redefine luxury and convenience.
SAS is introducing Share Item Location in Find Hub, offering travellers real-time location sharing for their tagged items. This innovative feature provides travellers with more control and accelerates baggage recovery.
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