REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
BEUMER Group – a Strategic Partner of the FTE BIWG – has been selected as the vendor for a new baggage handling system at Gerald R. Ford International Airport as part of its Terminal Enhancement Project.
Munich Airport is offering Chinese travellers personal shopping assistance free of charge in Terminal 2. Chinese-speaking shopping assistants aim to break down language barriers and enhance CX.
Plaza Premium Group is launching the Flight Club restaurant at Kuala Lumpur International Airport T1, the third outlet in the Flight Club brand at KLIA, alongside Flight Club Signature and Flight Club Grab and Go.
Vancouver International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Pacific Autism Family Network have unveiled key initiatives in support of the neurodiverse community.
Hermes Airports is implementing SeeTrue’s AI automated threat detection solution at Pafos Airport, in addition to Larnaka Airport, as part of its “ongoing commitment to enhancing security and CX”.
Plaza Premium Lounge is presenting two art exhibitions at LHR Terminal 2 and LGW North Terminal, as part of its ‘Art and Lounge’ concept series, adding a “unique cultural dimension to the travel experience”.
Changi Airports International and Wuxi Airport Group have established a new joint venture company to manage the non-aeronautical business of Wuxi Shuofang International Airport, with plans for an enriched CX.
Find out more about the shortlisted airlines, airports, vendors and startups pitching in the FTE Innovate Awards, which will be at the epicentre of the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June).
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November 2024 – has awarded OUE the tender for the lease and development of a new hotel at Changi Airport Terminal 2.
The New Terminal One at New York JFK Airport, opening in June 2026, has awarded airside technology contracts to ADB SAFEGATE – an exhibitor at FTE Global, taking place in Los Angeles on 28-30 October 2024.
Aberdeen International Airport is now equipped with the latest next-generation security checkpoint scanners, meaning travellers no longer need to remove laptops or liquids when passing through security.
In this interview, Ahmet Er, Digital Transformation and Channel Management Deputy Manager, and Dilanur Çetinalp, Digital Transformation and Channel Management Supervisor, share iGA Istanbul Airport’s digital mindset.
The FTE Digital, Innovation & Startup Hub along with the FTE Baggage Innovation Working Group members convened on 15 April 2024 at the Lufthansa Aviation Center at Frankfurt Airport for a collaborative event.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a collaboration with Too Good To Go, with surplus food recovery projects in place at both Fiumicino and Ciampino.
Austin-Bergstrom Airport (AUS) has started the next major, transformative ‘Journey With AUS’ expansion project – the West Infill and Transportation Security Administration Checkpoint 3 Expansion.
eSIM Go – a Gold Sponsor and Exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024 – is equipping Fraport to offer eSIM data plans to passengers travelling from its 30 airports.
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