REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air France has unveiled a redesigned La Première lounge at Paris-CDG, enhancing its premium passenger experience with greater privacy, personalised service, fine dining, wellness facilities and exclusive spaces.
London Gatwick has partnered with Stanley Robotics to launch the UK’s first robotic airport parking service, combining automation and convenience to streamline the passenger journey while supporting efficient parking.
Toronto Pearson has launched a $1.5 billion terminal revitalisation programme to modernise infrastructure, improve passenger processing and support future growth, delivering a faster, more seamless airport experience.
Edinburgh Airport, easyJet and Airportr have partnered to offer home baggage collection, enabling passengers to skip bag drop while supporting greater operational efficiency and a more seamless travel experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
Changi Airport Group is developing a new six-storey office facility at Terminal 3, expanding workspace for aviation partners and supporting the airport’s future growth through improved infrastructure and collaboration.
Pittsburgh International Airport and Edmonton International Airport have launched a five-year partnership to share expertise and advance sustainable innovation, operational efficiency and passenger experience initiatives.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Cologne Bonn Airport has opened a fully modernised security checkpoint with 11 CT screening lanes, enhancing passenger convenience, improving operational efficiency and supporting its terminal transformation.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
London Stansted Airport is accelerating its transformation programme, with new ‘skylink’ walkways and a major terminal extension set to enhance the passenger experience, boost capacity and support long-term growth.
AI, robotics and automation are reshaping the baggage journey. In this interview, Allen Yuarata, Director, Terminal | Baggage & Groundside Services, Vancouver Airport Authority, shares his vision for scaling baggage innovation.
The New Terminal One at JFK has partnered with Tata Consultancy Services to deliver an AI-powered, digitally-enabled airport experience, combining smarter operations, lower airline costs and a more seamless passenger journey.
Changi Airport has completed its first satellite gate, a smart and sustainable facility designed to improve remote boarding experiences with sheltered access, enhanced accessibility and aerobridge connectivity for passengers.
Hamad Airport, Qatar Airways and SITA have launched Fast Pass, enabling passengers to move through check-in, bag drop, security and boarding using facial recognition in a major step towards seamless biometric travel.
Manchester Airport has opened The Executive by Escape Lounges, a new premium Terminal 2 lounge combining chef-led dining, immersive local design and distinctive hospitality to elevate the passenger experience.
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