DFW welcomes opening of new Chase Sapphire Lounge by The Club with Texas-inspired premium CX


Dallas Fort Worth International Airport has welcomed a new Chase Sapphire Lounge by The Club, offering travellers a Texas-inspired premium experience with elevated dining, wellness amenities and locally influenced design.

Summary:

  • Dallas Fort Worth International Airport has welcomed the opening of a new Chase Sapphire Lounge by The Club in Terminal D, offering a premium experience for eligible travellers.
  • The 18,000-square-foot lounge features locally inspired design, dining, wellness amenities and family facilities, creating a more personalised airport experience.
  • The new lounge introduces network-first features including a dedicated whiskey lounge and exclusive Peloton wellness content, reflecting the evolution of airport hospitality.

Dallas Fort Worth International Airport (DFW) – a Headline Partner of FTE Global, Dallas, Texas, 8 to 10 September 2026 – has welcomed the opening of a new Chase Sapphire Lounge by The Club. Located post-security in Terminal D, the new lounge offers a premium retreat for Chase Sapphire Reserve cardmembers.

“Dallas-Fort Worth is a region built on bold ambition, warm Texas hospitality and a distinctive sense of place, and those qualities are reflected throughout our new Chase Sapphire Lounge by The Club,” said Dana Pouwels, Head of Airport Lounge Benefits at Chase. “As Chase continues to deepen its commitment to North Texas, we’re proud to bring Sapphire Reserve cardmembers an elevated travel experience that reflects the scale and energy of the region, while celebrating its pioneering spirit, local flavour and rich cultural identity. From dishes inspired by the flavours of the Lone Star State to design that echoes the area’s blend of Western heritage and modern skyline, every detail, including the lounge network’s first-ever whiskey lounge, reflects Dallas-Fort Worth.”

The split-level lounge spans 18,000 square feet, where guests can enjoy a full bar and dedicated family spaces, including a family room and private nursing room. Guests can also book rest pods, Face Haus facials and showers. To support guests’ wellness journeys, Peloton stretches and meditations created exclusively for the lounge will be available on guests’ phones and tablets, launching first in Dallas and subsequently available across the full Chase Sapphire Lounge by The Club network.

Throughout the space, guests will find locally inspired design touches, including leather accents, Texas natural elements and subtle nods to Dallas sports. Those touches extend to a signature bar with a glowing, tiered brass canopy and a sleek stone countertop that doubles as a charging station, pairing the lounge network’s distinctive design with the region’s blend of Dallas modernity and Fort Worth Western heritage.

Hear more from Dallas Fort Worth International Airport (DFW) at FTE Global, taking place in Dallas, Texas, on 8 to 10 September 2026. Chris McLaughlin, CEO, DFW, is speaking in the Opening Keynote Session. Mohamed Charkas, EVP, Chief Development and Infrastructure Officer, DFW, is participating in a session focused on ‘Future airport design, collaboration and operating strategies’ alongside Jim Moses, Senior Vice President of DFW Operations, American Airlines, with a presentation titled ‘A deep dive on the new Terminal F at DFW International Airport’. Sharon McCloskey, VP Customer Experience, DFW, is joining a panel discussing ‘How AI and other new technologies are reimagining the end-to-end customer journey and empowering the workforce’. Meanwhile, Jerome Woodward, Executive Vice President of Operations, DFW, is participating in the U.S. CBP Symposium.

See the FTE Global schedule at a glance >> Register for FTE Global >>

You may also be interested in

12 technology and CX trends that can enhance airline and airport operations in 2026

Scaling the baggage handling revolution: YVR on AI, robotics and turning innovation into operational transformation

Inside Zurich Airport’s digital strategy to deliver personalised services, connected journeys and seamless airport retail

How Finnair is extending personalised retailing across the customer journey to boost ancillary revenue and reduce friction

Vote now: What will be aviation’s most game-changing technology over the next 20 years?

NRT, ICN, BRU, LHR and nlmtd discuss expansion of BOOST baggage innovation initiative, AI-driven POCs, new focus on automated loading and more

SimpliFlying Founder & CEO discusses how agentic AI will reshape airline retailing and determine which offers reach travellers

Inside Munich Airport’s digital transformation strategy: Autonomous operations, AI enablement, operational orchestration and more

Virgin Atlantic’s AI-powered vision for a passenger journey that is more personalised, operationally efficient and human

APEX FTE EMEA and Ancillary & Retailing 2026 in pictures – exclusive Virgin Atlantic keynote, pioneering Playbook and White Paper launches, live demos, brand-new speed networking and much more

Air Canada, Brussels Airport, Arrow Analytics and SkyFood Airport Delivery recognised in industry’s definitive innovation awards

MUC, Ryanair, LHR, Finnair, IST and AirAsia recognised in FTE Ancillary & Retailing Awards, plus Digital Transformation Power List winners announced

Tags


Comments

Leave a comment:

Your email address will not be published.