REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta Air Lines has opened a new Delta Sky Club at Denver International Airport, blending Colorado-inspired design, locally sourced cuisine, and premium amenities, with further expansion planned later this year.
Zurich Airport has extended its longstanding duty free partnership with Avolta through 2035, enabling continued investment in commercial areas and positioning The Circle as a hub for testing new travel retail innovations.
Sydney Airport has partnered with WeKnow to launch a premium taxi and Uber booking platform at T1 International. The integrated digital and kiosk service enables passengers to pre-book and pre-pay for onward travel.
Reno-Tahoe Airport Authority has broken ground on a $650 million expansion. The ‘New Gen A&B Concourses’ project will nearly double capacity while enhancing passenger experience, technology and efficiency.
Korean Air has unveiled a next-generation flagship lounge at Los Angeles International Airport, marking a major investment in premium passenger experience and the airline’s global brand transformation.
To mark International Women’s Day 2026, FTE spotlights female leaders from Schiphol Group, Star Alliance, CLT, Aeroporti di Roma, Vancouver Airport Authority, RAVE Aerospace, DEN, KLM, Fraport, Anuvu, and AirFi.
American Airlines is reimagining Concourse D at Miami International Airport, adding 17 gates, improved boarding flow, and enhanced dining and retail, creating a seamless, comfortable experience for travellers.
The Port Authority of New York and New Jersey will test electric autonomous shuttles at Newark Liberty International Airport in spring 2026, evaluating zero-emissions AVs to connect with the new AirTrain Newark system.
Melbourne Airport has announced a $4.5 billion expansion of its international terminal, adding five gates, new aircraft stands and expanded check-in and baggage facilities to enhance passenger experience.
San Diego International Airport has launched SAN Assist, a new programme offering personalised support and familiarisation tours to help travellers with non-visible disabilities navigate the airport with greater comfort.
Pittsburgh International Airport has unveiled five new dining concepts with SSP America, blending local brands and national favourites as part of a wider concession refresh to enhance CX and commercial performance.
Heathrow has selected the AIRHART platform as its new digital backbone, advancing a platform-first strategy to orchestrate operations, enable predictive AI and modernise core systems across the airport.
Sunshine Coast Airport has unveiled its largest-ever commercial investment, partnering with LagardèreAWPL to transform retail and dining, nearly doubling space and elevating the passenger experience through to 2027.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
Nashville International Airport is partnering with The Boring Company to develop the Music City Loop, a zero-emission underground transit system designed to improve passenger access and reduce road congestion.
Hong Kong International Airport will open expanded Terminal 2 departure facilities on 27 May 2026, delivering smart check-in, seamless connectivity and added capacity, with robust operational readiness underway.
Get Future Travel Experience news & updates sent to your inbox
