REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Fraport, MWAA, ADR, Munich Airport, Fraunhofer IML, Zurich Airport and Tampa International Airport share insights into how Physical AI is moving from individual use cases towards a more connected vision of airport operations.
Lufthansa and Fraport have unveiled Frankfurt Airport’s ‘Gate of the Future’, combining live digital updates, mobile passenger assistance and lounge-style seating to test new ways of making boarding smoother.
Melbourne Airport has unveiled designs for its $4.5 billion international terminal expansion, featuring five additional gates, more spacious check-in and baggage claim areas, enhanced natural light and upgraded retail.
United Airlines has opened its new Terminal B North Concourse in Houston, featuring 22 gates, an expansive United Club, advanced baggage technology and enhanced amenities as part of a $2.6 billion terminal transformation.
Perth Airport has unveiled designs for its new 159,000sqm terminal, combining 22 new gates, automated passenger services and enhanced amenities with architecture inspired by Western Australia’s landscapes and cultural identity.
Changi Airports International has established a new Airport Pavement Centre of Excellence, bringing airports, researchers and pavement specialists together to strengthen infrastructure resilience through innovation.
VINCI Airports has unveiled a major modernisation of Lyon-Saint Exupéry Airport, including an expanded Terminal 2, upgraded security screening and more ahead of the 2030 Winter Olympic and Paralympic Games.
Austin-Bergstrom International Airport has broken ground on Concourse M, a new six-gate facility designed to maintain passenger capacity and support efficient operations as major expansion projects continue across the airport.
Sunshine Coast Airport has opened a new check-in hall featuring 18 automated kiosks and 10 bag drop units from Elenium Automation, giving passengers greater control while streamlining airport operations.
Orlando International Airport is expanding its dining offering with three new outlets from SSP America, bringing craft beer, Jamaican and British cuisine, and Cuban American favourites to the North Terminal Complex.
AGS Airports has launched its Horizons sustainability strategy as Glasgow Airport’s new 10MW solar farm begins generating renewable electricity to meet around 25% of onsite demand, supporting net zero ambitions.
Alaska Airlines has partnered with Meili to modernise its car rental booking CX, enhance operational efficiency and retain control of its brand and customer data. The airline went live just nine business days after kick-off.
Paul Hogan, who is retained on the APEX Future Travel Experience Board as an adviser, ran a marathon in Kyiv with his son Max on 11 October, raising $10,800 for Tabletochki, Ukraine’s biggest child cancer charity.
Southwest Airlines, Worlds, Dallas Fort Worth International Airport, and more explore how Physical AI could transform airline and airport operations, enhance CX and redefine the relationship between people, data and technology.
British Airways has unveiled a major Heathrow lounge transformation, including a new Terminal 5 lounge, a redesigned Arrivals lounge and a premium First check-in experience with American Airlines at Terminal 3.
Pittsburgh International Airport is introducing a dedicated TSA PreCheck Touchless ID lane, using facial comparison technology to streamline identity verification, improve checkpoint efficiency and enhance CX.
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