REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Nico Castagna, Head Digital & Experience, shares how Zurich Airport is using digital technology to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an AI-driven future.
Help shape the future of aviation. Cast your vote in FTE’s special 20th anniversary poll and tell us which technology will transform the industry over the next 20 years. Results will be revealed at FTE Global, Dallas, Texas, 8 to 10 September.
American Airlines has introduced its new Provisions by Admirals Club concept at JFK, offering a streamlined grab-and-go lounge experience with premium food & beverage options for fast-moving connecting travellers.
Portland International Airport has completed its $2.15 billion main terminal reconstruction, delivering a transformed passenger experience that doubles capacity while showcasing strong Pacific Northwest identity.
The TSA has partnered with Google Wallet to expand Touchless ID, enabling eligible travellers to use facial recognition for faster, more seamless airport security screening at participating airports across the U.S.
Nice Côte d’Azur Airport is preparing for Europe’s first commercial eVTOL operations through a new alliance supporting Joby Aviation’s electric air taxi, advancing sustainable, next-generation air mobility.
Emirates has unveiled a next-generation signature lounge concept for global rollout, investing more than AED 50 million in each lounge to deliver premium design, integrated technology and elevated hospitality.
Air France is elevating the premium lounge experience at Paris-CDG with new seasonal menus by renowned chef Yves Camdeborde, combining French culinary excellence with a commitment to more sustainable dining.
Heathrow is marking its 80th anniversary with a first-of-its-kind Top Trumps pack celebrating its global destination network, giving passengers a fun, interactive way to explore routes and pass the time before take-off.
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, nlmtd, NRT, ICN, BRU and LHR discuss the expansion of the BOOST baggage innovation programme, including the launch of its Asia Cluster, and much more.
Dallas Fort Worth International Airport is expanding its digital travel ecosystem with the launch of myDFW Rewards, a new loyalty programme that incentivises pre-booked parking and supports seamless travel.
Changi Airport Group is bringing FIFA World Cup excitement to the airport with free match screenings, a new football-themed film and interactive activities across its terminals, creating a festive experience for travellers.
Singapore Airlines has begun construction on its new SilverKris Lounge at Melbourne Airport, set to enhance the premium traveller experience with a larger space, natural light and panoramic airfield views when it opens later this year.
London City Airport is set to launch its first luxury pre-flight hospitality experience in partnership with Aspire Pre-Flight Hospitality. Opening in early 2027, the new lounge will offer premium amenities for all passengers.
Korean Air and Delta Air Lines are expanding Seamless Baggage Transfer to Seattle and Los Angeles, enabling faster U.S. connections for travellers from Korea. The service eliminates baggage recheck requirements.
Sunshine Coast Airport’s new arrivals precinct is taking shape as part of a $170 million terminal redevelopment. The project will enhance passenger experience, increase terminal capacity and support future growth.
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