REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Lufthansa has opened its new premium lounge in Terminal B at Newark Liberty Airport. The 600sqm space is part of efforts to “continually improve the experience for guests, on the ground and in the air”.
San Francisco Bay Oakland International Airport is partnering with Agents of Discovery, an educational technology platform, to introduce new Augmented Reality games for passengers to enjoy in-terminal.
Belfast City Airport is to open a new Northern Irish themed restaurant, Samson’s Kitchen & Bar, in its departure lounge in September 2024. The bespoke concept aims to truly bring a ‘sense of place’ to the terminal.
In this article, CVG Airport, Air Canada, Avianca, GOL Airlines, and Schiphol Group, share their progressive accessibility strategies and how they are exploring tech-focused and experiential solutions.
Tampa International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has previewed an updated concept for the new Airside D, which is scheduled to open in 2028 with a premier CX.
Airport Authority Hong Kong has launched a Smartphone Express Bag Drop Service as a further development of HKIA’s Flight Token smart technology for “an even more efficient departure experience”.
Korean Air’s premium customers and elite frequent flyers can look forward to a world-class lounge experience at The New Terminal One at JFK Airport from 2026, “featuring top-notch technology and service”.
Leeds Bradford Airport has unveiled its transformative Vision 2030, signalling plans for significant investment to improve the passenger experience and progress its net-zero carbon 2030 strategy.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Passport-less immigration clearance for travellers is being progressively rolled out at Changi Airport – a Headline Partner of FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
Dubai International (DXB) is bringing the thrill of the Olympics to travellers. The airport has launched its first-ever DXB Games in the T3 Family Zone, with the chance to earn bronze, silver and gold medals.
United has become the first airline to purchase Sustainable Aviation Fuel (SAF) for use at Chicago’s O’Hare International Airport. SAF producer Neste will provide up to one million gallons of SAF in 2024.
Plaza Premium Group has opened a new ‘Plaza Express’ concept at Gatwick Airport. This is designed to offer leisure travellers affordable entry rates, with high-speed Wi-Fi, zoned seating and food and drink.
The Transportation Security Administration – an exhibitor at FTE Global, the “CES of Aviation” taking place in Los Angeles on 28-30 October 2024 – has installed new Credential Authentication Technology at ROA.
In this deep-dive article, Miami International Airport, Southwest Airlines, Vienna Airport, United Airlines and Aeroporti di Roma share their insights into the latest developments and trends in the realm of IoT.
Alaska Airlines has opened a new lounge at San Francisco International Airport’s Harvey Milk Terminal 1. The modern and spacious 11,000 square foot space is designed to enhance the pre-flight experience.
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