REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Sunshine Coast Airport has opened a new arrivals precinct and baggage claim featuring upgraded amenities and greater baggage handling capacity, enhancing CX and efficiency as its transformation progresses.
American Airlines is planning its largest Admirals Club lounge at Charlotte Douglas International Airport, with more than 40,000 square feet of space for passengers to relax, dine, work and recharge.
Heathrow is extending its partnership with Adobe to integrate agentic AI and personalised digital experiences, helping passengers find accurate, relevant airport information across websites and AI-powered search platforms.
Seattle-Tacoma International Airport is expanding its duty free offering by 30,700 square feet through a Hudson-led joint venture, introducing new retail concepts, immersive experiences and much more.
Noida International Airport has partnered with The ePlane Company to develop the infrastructure and operational systems needed to support electric air taxis, enabling future airport transfers, urban commutes and more.
Manchester Airport has opened a new Sunflower Room in Terminal 2, providing sensory and quiet spaces for passengers with autism, neurodivergence and other non-visible disabilities to relax and recharge.
SAS is set to open a new signature lounge at Copenhagen Airport in 2027, offering 40% more space, digital occupancy monitoring and an Exclusive Zone for top-tier frequent flyers, alongside new spaces to work, relax and dine.
Orlando International Airport has launched an upgraded Gate Link tram service, delivering a smoother, more reliable passenger connection while advancing a $253 million project to modernise the airport’s gate links.
Rome Fiumicino Airport is turning passenger waiting time into active, social and healthier time with ‘Move and Fly’. The new pilot brings fitness, mini-golf and qualified instructors into the terminal, enhancing CX.
Edinburgh Airport is set for its biggest-ever transformation as VINCI Airports commits £500 million to expand capacity, enhance passenger flows and strengthen operational performance through connected, sustainable infrastructure.
JFK Terminal 5 is bringing more of New York to the airport with a new Shake Shack. The opening forms part of the $100 million T5 Refresh, which is transforming the terminal’s dining, retail and passenger experience.
The Windsor by Heathrow has launched its first bespoke Afternoon Tea, created with pastry chef Cherish Finden. The exclusive experience brings British tradition and Asian-inspired flavours to the luxury private terminal.
Candice Cadreils, Director of the Commercial Business Unit at Aéroports de la Côte d’Azur, shares how NCE is combining personalisation, experiential retail and omnichannel innovation to redefine commercial CX.
In this interview, Arthur Reijnhart, Chief Commercial Officer, shares how Schiphol Group is putting passenger experience at the heart of its commercial strategy and rethinking the role of retail within the wider airport journey.
Emirates has opened a £10 million lounge at Manchester Airport, introducing its latest signature concept to the UK with integrated technology, wellness facilities, direct boarding and a menu celebrating local flavours.
Pittsburgh International Airport is testing robotics, AI and computer vision to enhance terminal operations, passenger service and efficiency, with xBridge providing a real-world environment for aviation technology innovation.
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