REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: “An A-Z on commercial planning for new & redeveloped airport facilities”. The team from the new Terminal A at Newark Airport (MUC International, Portland Design, Grimshaw & Moment Factory) will help instigate group-wide discussions on best practices by giving a 360-degree view on implementing the vision, and the decision-making and lessons learned along the way. Also live-streamed for those members unable to attend in-person.
Find out more >>A balanced perspective on the issues of security and privacy, and how biometrics identify travellers on the move, enabling greater throughput and better passenger experience, while respecting the traveller’s privacy.
Find out more >>Content plans: Bag tracking, autonomous, automation. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: Year in review, PoC summary, and plans for 2024.
Find out more >>Content plans: Proof of Concept (PoC) update, New Member presentations, Peak Holiday Lessons Learned
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Proof of Concept (PoC) update, Sustainability, Tagging and Tracking and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>
PortsToronto has announced that US CBP Preclearance will be introduced at Billy Bishop Toronto City Airport, contributing “immensely to the convenience and seamless experiences that passengers expect”.
Alstef Group – a member of the FTE BIWG – has been awarded the contract for the design, supply, installation, testing, and commissioning of a new baggage handling system at Gwalior Airport in India.
Edinburgh Airport is to install eight computed tomography (CT) scanners, supplied by Smiths Detection, meaning passengers will no longer need to remove electronic devices, liquids, and gels from hand baggage.
Kempegowda International Airport Bengaluru (BLR Airport) in partnership with Materna IPS, a member of the FTE BIWG, has equipped the new T2 with 34 Self Bag Drop systems to optimise the passenger journey.
Frankfurt Airport’s VIP Services has opened a new VIP Terminal. The 1,700sqm two-level facility is located in arrivals area A of Terminal 1 and aims to “offer passengers a new, luxurious travel experience”.
Austin-Bergstrom Airport (AUS) is embarking on a new era of transformation through the ‘Journey With AUS’ programme. It is inviting travellers to take a survey that will inform the midfield concourse project.
The next step in Pristina Airport’s major modernisation project sees it move to the cloud with new operational and passenger servicing technology, “delivering faster, more efficient services for travellers”.
Norwegian and Strawberry (formerly Nordic Choice Hotels) are to establish a joint company that will provide a wider selection of services to the members of the companies’ respective loyalty programmes.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
11-13 June 2024, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
11-13 June 2024, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
FTE has announced a three-part webinar series, developed in partnership with IDEMIA, on “The future of biometrics in North American travel – a safe, secure and seamless experience through advanced technology”.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Lufthansa Group passengers at Frankfurt Airport can now use 21 state-of-the-art check-in counters and automated bag drop in Terminal 1, delivering “a convenient, modern and efficient travel experience”.
Manchester Airport has started work on the next major phase of its £1.3bn Transformation Programme, which aims to “revolutionise the customer experience”. This includes a new pier with 12 spacious boarding gates.
Gerald R. Ford International Airport has completed Phase 1 of its newly-expanded Concourse A – part of a $110 million project to accommodate passenger growth and “deliver a world-class experience”.
Alaska Airlines has reopened its renovated lounge in Concourse D at Seattle-Tacoma International Airport. The renovation is part of a $30 million improvement programme across the airline’s lounge network.
Fort Wayne International Airport has broken ground on the $70 million, 35,000 sq ft East Terminal Expansion and Renovation project, with the aim of delivering “the best possible experience for travellers”.
Darin Juby, Director Baggage Services, Greater Toronto Airports Authority, and Head of Baggage Transformation, Future Travel Experience, provides an update on the FTE BIWG’s latest activities and biggest PoC to-date.
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