REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
YVR has launched an online emissions calculator that lets passengers estimate their flight’s carbon footprint and contribute to Sustainable Aviation Fuel, supporting aviation’s transition to lower-carbon travel.
JetBlue has opened its second BlueHouse airport lounge at Boston Logan, combining New England-inspired design, local food and premium amenities with expanded lounge access for eligible Mint customers.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
Orlando International Airport has opened two new Family Zones, bringing play, interactive technology and opportunities to recharge to families travelling through Terminals A and B for an enhanced experience.
Sydney Airport has appointed Multiplex to support construction planning for its T2-T3 terminal project, which aims to boost capacity, improve connectivity and deliver a more seamless passenger experience.
Adelaide Airport is upgrading its passenger experience with Amadeus self-service bag drops and kiosks, alongside cloud-based processing technology designed to improve flexibility, operational efficiency and connectivity.
Luton Rising has cleared the legal pathway for London Luton Airport’s long-term expansion, combining increased capacity with a legally binding sustainability framework and new community investment commitments.
Kuala Lumpur International Airport has expanded its passenger experience offering with Kepler Club’s smart sleeping cabins, app-based services and personalised experiences, enhancing privacy, convenience and comfort.
The winners of the FTE Global Airline and Airport Operators Pioneer Awards 2026 will be announced at a special presentation ceremony during FTE Global, taking place in Dallas, Texas, on 8 to 10 September.
David Sconzo, Senior Customer Experience Manager/Assistant FIFA Lead, Hartsfield-Jackson Atlanta International Airport, shares his perspectives on creating airports that become destinations in their own right.
Changi Airport and SATS have launched autonomous wheelchair deployment to enhance accessibility for passengers with reduced mobility, using automation to provide greater independence.
Schiphol has opened its largest Privium Lounge, offering premium passengers a flexible space for work, relaxation and dining while enhancing the airport experience through personalised services and seamless travel solutions.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
Cincinnati/Northern Kentucky International Airport and Germany’s GATE Alliance have formalised a partnership to accelerate airport innovation, enabling technology testing, pilot projects and international collaboration.
Airport Authority Hong Kong has launched the HKIA Arts and Culture Festival 2026, transforming both terminals with immersive installations, exhibitions and performances celebrating Hong Kong and Shanghai.
JFK Terminal 4 has welcomed Hunt & Fish Club as part of its commercial transformation, bringing an authentic New York dining experience to travellers while further enhancing the airport’s food and beverage offering.
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