REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Changi Airport Group is enhancing passenger experience and global cultural engagement through a three-year partnership with the National Arts Council, bringing Singapore’s visual, performing, and literary arts to travellers.
Dallas Love Field is enhancing innovation and sustainability with the world’s first all-electric ARFF vehicle, the PANTHER 6×6, delivering faster response, extended reach, quieter operation, and a new benchmark.
Star Alliance has unveiled its lounge at Guangzhou Baiyun International Airport’s new Terminal 3. The lounge features 1,400sqm of space, a 700sqm outdoor garden, rest zones, work areas, and premium dining.
Frankfurt Airport’s new Terminal 3 has opened with advanced security lanes using AI-powered QPS201 and Walk2000 scanners from Rohde & Schwarz, offering fast, accurate, and comfortable passenger screening.
Long Beach Airport has started a $37 million concourse upgrade, enhancing seating, passenger flow, sustainability features, and infrastructure ahead of the 2028 Olympics, ensuring a modern, comfortable CX.
Marina Lützenberger, Program Director, Corporate Strategy & Digitalization, discusses how Fraport has successfully scaled 50+ digitalisation projects in five years – from AI and robotics to workflow optimisation.
The winners of the FTE World Airline Ancillary and FTE World Airport Retailing Awards 2026 will be announced during an awards ceremony on 10 June at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events.
American Airlines has celebrated the opening of its newly transformed Terminal 8 at JFK, featuring 60+ dining and retail options, The Boroughs Food Hall, expanded lounges, and upgraded facilities to enhance CX.
SkyTeam has opened a flagship lounge in Frankfurt Airport’s new T3, offering 550sqm of modern, nature-inspired space, panoramic views, and premium dining and amenities for First, Business, and Elite Plus customers.
CVG Airport has welcomed the opening of VV The Italian Experience in Concourse B. The new restaurant offers travellers authentic Italian cuisine rooted in three generations of family heritage, from Puglia to Cincinnati.
Cathay Pacific has unveiled its flagship The Wing, First lounge at HKIA, combining contemporary design, elevated comfort, and enhanced dining and service as part of its global lounge enhancement plan.
Hartsfield-Jackson Atlanta Airport has added three CLEAR biometric eGates at the South Checkpoint, speeding TSA identity verification, easing congestion, and improving passenger flow as part of its security programme.
Brisbane Airport is transforming its International Terminal with 13 new food & beverage outlets, expanded retail, and a new Dining Precinct, blending local flavours and global favourites for a more engaging CX.
Sun Group partners with SITA to develop a next-gen, self-service Phu Quoc International Airport, featuring automated check-in, bag drop, boarding, and biometric systems, setting a model for Vietnam’s future airport growth.
Edinburgh Airport expands its partnership with ABM to enhance passenger experience, providing wayfinding, crowd management, and operational support for smooth journeys across its busy international terminal.
Launceston Airport is transforming its terminal with a $12 million expansion and gate upgrades, boosting passenger comfort, operational efficiency, and capacity while showcasing Tasmania’s unique character and local identity.
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