REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
The New Terminal One at JFK teams up with Wilson James to provide comprehensive assistance for passengers with additional needs, offering dedicated lounges, sensory rooms, and seamless support for a fully accessible CX.
TAV Operation Services is introducing Treva, a digital platform unifying airport services for a seamless, end-to-end travel experience, initially at İzmir Adnan Menderes, Milas-Bodrum, and Ankara Esenboğa airports.
United Airlines is piloting real-time TSA security wait times in its mobile app, giving passengers greater visibility and control, while enhancing the end-to-end digital travel experience across key U.S. hubs.
Nashville International Airport is advancing a $40 million Central Core Enhancement to boost capacity, improve passenger flow and support future growth, while maintaining a seamless travel experience.
Saudia has introduced Google’s Share Item Location feature to support faster baggage recovery, enabling passengers to securely share tracking data and gain greater visibility and reassurance during the journey.
Future Travel Experience’s new Managing Director Max Gosney shares his vision for the next chapter of the business and the role FTE will play in accelerating industry innovation.
Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Emanuele Calà, SVP Transformation & Technology, discusses Aeroporti di Roma’s structured model that integrates AI across three key dimensions: operations, customer engagement, and safety.
TAV Operation Services has launched its next-generation Primeclass lounge at Sofia Airport, introducing a lifestyle-led concept that blends design, local culture and flexibility to redefine airport hospitality and passenger experience.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
San José Mineta International Airport introduces AI humanoid robot ‘José’ at Terminal B, offering real-time multilingual assistance and pioneering the use of physical AI to enhance passenger experience and operational efficiency.
Virgin Atlantic has unveiled its redesigned Clubhouse at Heathrow, introducing new wellness, work and relaxation spaces. The investment reflects a focus on elevating passenger experience through innovation.
Changi Airports International is partnering with Sun Group to transform Phu Quoc International Airport into a world-class gateway, boosting operations, passenger experience, and capacity ahead of the APEC 2027 Summit.
MET – Montreal Metropolitan Airport’s new terminal will open on 15 June 2026, offering a user-friendly and efficient travel experience. It features modern architecture, natural light, and a Quebec-based retail line-up.
Schiphol Group is partnering with leading architects to implement its Schiphol Master Plan, focusing on a unified design vision. The renovations aim to enhance passenger comfort, clarity, and functionality.
Phoenix Sky Harbor International Airport is enhancing international arrivals with biometric Enhanced Passenger Processing, enabling faster, touchless clearance while supporting seamless, data-driven passenger journeys.
In a series of interviews, we explore the innovations shaping the future of airport operations and customer experience, from smarter baggage handling to seamless biometric integration, robotics and autonomous vehicles, and much more.
On 16 March 2026, members of the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group gathered in London for a Heathrow-hosted FTE Communities Live Day, featuring inspiration-filled sessions, and much more.
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