Orlando International Airport opens new Family Zones

Orlando International Airport has opened two new Family Zones, bringing play, interactive technology and opportunities to recharge to families travelling through Terminals A and B for an enhanced experience.

Summary:

Orlando International Airport has opened two new Family Zones in Terminals A and B, completing its initiative to provide dedicated family spaces across all three passenger terminals.
The new spaces offer families opportunities to play, explore and recharge, including a Florida-themed soft-play area and an interactive digital gaming experience.
The Family Zones form part of Orlando International Airport’s wider strategy to enhance the passenger experience and make travel more comfortable and engaging for families.

Families traveling through Orlando International Airport (MCO) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – now have two more places to play, explore, and mentally recharge before take-off. MCO has opened two new Family Zones, one in Terminal A, and one in Terminal B, completing an initiative to strategically place Family Zones in all three of MCO’s passenger terminals. The Family Zones are designed to elevate the passenger experience with amenities that delight guests and make travel more comfortable for families. The new spaces build on the success of the Flybrary, a playful library and reading nook that opened in Terminal C in May.

“It’s exciting to add two more family zones to the lineup today,” said Lance Lyttle, Chief Executive Officer, Greater Orlando Aviation Authority (GOAA), which operates MCO. “All three spaces represent our ongoing commitment to elevate the passenger experience with amenities that delight guests and make travel easier for families.”

Level 1 of Terminal A is where families can discover a Florida-inspired soft-play environment, created with younger travellers in mind. The space features a colourful Florida themed carpet map, a Florida trivia kiosk, and a variety of soft-play elements designed to provide a safe and fun experience for MCO’s youngest passengers.

Additionally, Level 3 of Terminal B is home to an interactive Family Zone, which invites children and families to step into a digital world of motion-based games that encourage movement and friendly competition. Using digital displays and cameras, the experience provides interactive games where players flap their arms to fly, or strategically sort colourful luggage, all within the safety of a digitally rendered environment.

The interactive gaming area features technology installed by Central Florida-based M3D Technologies, a participant of the University of Central Florida’s Business Incubation Program.

“For parents and caregivers, airport travel can bring a lot of moving pieces: bags, strollers, schedules… and the natural energy of children who are excited to board an airplane,” said Tawana Allen, Chief Customer Experience Officer, GOAA. “Our Family Zones will help meet travellers where they are. They offer a place to pause, reset, and enjoy a moment together before the next leg of their trip.”

The Family Zones are part of GOAA’s broader strategy to enhance customer satisfaction and support the Aviation Authority’s Strategic Vision Elevating MCO & ORL: The Vision Forward.