Using the camera on their mobile phones, blind and visually impaired passengers can now get free 24/7 help at Gatwick Airport via the Aira app.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
Using the camera on their mobile phones, blind and visually impaired passengers can now get free 24/7 help at Gatwick Airport via the Aira app.
The technology has been installed at Edinburgh Airport to provide better contact between passengers with reduced mobility (PRMs) and staff upon arrival.
According to SITA, airlines that are adding tracking at more points of the baggage journey are seeing a huge improvement in bag delivery globally.
Passengers departing with Thomas Cook Airlines from London Gatwick will now be able to check-in their baggage from their own home.
As part of its digitalisation efforts, Brazilian low-cost carrier GOL will tap into the unique partnership between KLM and Boston Consulting Group.
The Airline Passenger Experience Association (APEX) has agreed to acquisition terms for the purchase of Future Travel Experience (FTE).
FTE spoke to Head of Viva Air Labs Clyde Hutchinson who shared the airline’s ambition to become “the world’s first open data airline”.
Reaction Engines has received further endorsement of its revolutionary SABRE engine design via its collaboration with ESA and the UK Space Agency.
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Designed by the airport’s Lab Digital teams, the Nice Connect solution will allow travellers to connect flights from any airline, anywhere in the world.
RYDES is the first reward programme in Europe to offer travellers points when using urban mobility services including air, rail and bus travel.
Ryanair Sun, a standalone business unit of the Ryanair Group, will be rebranded as Buzz in autumn 2019, operating on a Polish Air Operator’s Certificate.
Using artificial intelligence (AI), Aeromexico’s chatbot, Aerobot, will now be able to respond to passengers’ queries about the location of their luggage.
The new lounge will provide passengers with a unique local experience, while offering free Wi-Fi, charging points and various facilities and services.
The new low-cost carrier called ZIPAIR will be operational in 2020 with routes from Tokyo Narita to Bangkok Suvarnabhumi and Seoul Incheon airports.
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