REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
Austrian Airlines passengers travelling from Vienna Airport can now check-in baggage in advance and have it delivered to their destination airport. The at-home baggage check-in and delivery service is provided by AirPortr.
Austin-Bergstrom International Airport has launched a new accessibility service to support passengers with non-visible disabilities via the Hidden Disabilities Sunflower Programme.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has streamlined the security experience at Fiumicino Airport with new Computed Tomography technology, reducing the time passengers spend at the checkpoint.
Swiss International Air Lines (SWISS) is reopening its 650sqm non-Schengen Lounge in Zurich Airport’s Terminal D. The lounge is said to fully meet the airline’s premium aspirations and “cater to the diverse needs of customers”.
As part of efforts to partner with different types of outlets that offer a range of services, Perth Airport has welcomed the opening of a new hair salon to enhance its customer service and retail offering.
Royal Schiphol Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) is partnering with nlmtd and TNW, which have a global network of start-ups, to further accelerate innovation at the airport. The collaboration starts this spring with a trial involving self-driving buses.
To enhance support services for travellers with hidden disabilities, Emirates has rolled out specialised training to cabin crew and ground staff. It has also collaborated with Dubai Airport on a travel planner and autism friendly route to make the pre-boarding experience more seamless.
Travellers arriving at Edmonton International Airport on international flights can now submit an advance customs declaration. The initiative is part of efforts to explore innovative ways to deliver a better and faster border experience.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
daa has unveiled a 15-point improvement plan for passengers at Dublin Airport – Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 23-25 May 2023. This includes faster security, quicker Wi-Fi, and more passenger seating.
Sofia Airport has signed a contract with Alstef Group – a Partner of the FTE Baggage Innovation Working Group – for a completely new baggage handling system that will provide “a major leap in terms of passenger service”.
Leeds Bradford Airport is to open two newly-refurbished lounges in April 2023. The Yorkshire Lounge and the 1432 Runway Club have been reconfigured and expanded to offer “a fuller lounge experience”.
Kazakhstan’s Nursultan Nazarbayev International Airport is partnering with SITA to deliver digital solutions to reduce costs and enhance efficiency with new passenger, baggage, and operational IT systems.
Liverpool John Lennon Airport has launched a new concierge service in partnership with specialist company VIP-FLY, which will give passengers “the ultimate VIP experience at the airport”.
On 3 April 2023, two new lounges will open at Berlin Brandenburg Airport with a completely new lounge design for Lufthansa Group Business Class passengers, status customers and Star Alliance travellers with lounge entitlement.
To mark World Autism Acceptance Week, British Airways has partnered with Learning Rose to make travel easier for customers with autism by providing a Visual Guide to Flying, as well as colleague training and support.
Lufthansa and SITA have joined forces to explore ways to reduce mishandled baggage costs and improve the passenger experience by digitally automating baggage reflight operations.
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