Copa Airlines has become the first airline in Latin America to offer passengers the option of using a mobile boarding pass.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Copa Airlines has become the first airline in Latin America to offer passengers the option of using a mobile boarding pass.
Having been introduced in 2008, the CUPPS initiative is now in the implementation phase, with the CUPPS group in the process of writing an Implementation Guide.
As e-Gates and automated border control systems continue to be deployed more widely, could expedited processing threaten to compromise overall border security?
On the back of a successful year for the Fast Travel programme, IATA has set an ambitious target for 2011 as it seeks to widen the appeal of self-service.
Alaska Airlines will introduce its Airport of the Future check-in process and modern gate facilities at LAX as part of its transfer to Terminal 6.
Hawaiian Airlines is redesigning its check-in process at Honolulu International Airport in an innovative project to improve the passenger experience.
The establishment of Bluetooth as a mature technology has led to its increased adoption as a reliable means of passenger tracking and airport queue management.
UK-based rail ticket retailer thetrainline.com is developing a mobile service that will allow passengers to book and redeem rail tickets via a mobile device.
Los Angeles International Airport has unveiled a new baggage screening system to enhance security and baggage processing and improve the passenger experience.
The updated CPH iPhone app will feature innovative augmented reality technology to improve passenger wayfinding in the terminal buildings.
Sri Lanka has announced the introduction of the e-Passport as a study suggests that 55 million biometric passports will be issued in Asia Pacific by 2014.
United Airlines has announced that international passengers will now be able to make use of its newly expanded mobile services.
Lambert-St Louis International Airport has announced that a major stage of its ‘Airport Experience’ renovation will start in April.
The U.S. Travel Association has called for the creation of a widespread trusted traveller programme to expedite security screening.
Mobile technology, NFC, RFID and self-service bag drop are just a few of the areas highlighted in the new ‘Navigating the Airport of Tomorrow’ report.
Heathrow Airport is investing £400 million on upgrading its IT infrastructure, with a major focus on improving the passenger experience.
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