Philadelphia International Airport first to deploy U.S. CBP’s new Global Entry arrival processing experience


U.S. Customs and Border Protection has introduced biometric facial comparison technology for Global Entry arrivals at Philadelphia International Airport, with plans to expand the streamlined process to 30 airports.

Summary:

  • U.S. Customs and Border Protection (CBP) has introduced an updated Global Entry arrival processing experience at Philadelphia International Airport, the first airport to implement the new process.
  • The technology uses biometric facial comparison to verify travellers’ identities and Global Entry membership, replacing the previous self-service kiosk process and aiming to streamline passenger flows and improve processing efficiency.
  • CBP plans to expand the updated experience to as many as 38 airport terminals across 30 high-volume airports, including selected CBP Preclearance locations.

U.S. Customs and Border Protection has deployed its updated Global Entry arrival processing experience at Philadelphia International Airport, the first airport to implement the new process.

The process uses cameras with biometric facial comparison technology to verify Global Entry members’ identities and membership status as they enter the Global Entry processing area. The technology replaces the previous user-operated kiosk process, through which members answered customs declaration questions upon arrival.

The updated process is designed to strengthen identity verification, streamline traveller flow, improve processing efficiency, and support CBP’s enforcement and security mission.

CBP expects to expand the Global Entry arrival processing experience to as many as 38 airport terminals at 30 high-volume airports, including some CBP Preclearance locations. Global Entry is a CBP Trusted Traveler Program that provides expedited clearance for pre-approved, low-risk travellers arriving in the United States. All applicants undergo rigorous background checks and an in-person interview before enrolment.

“This improved process for Global Entry members reflects Customs and Border Protection’s continued efforts to process travellers more efficiently, enhance the international arrivals experience, and strengthen our nation’s security,” said Elliot N. Ortiz, CBP’s Area Port Director in Philadelphia.

Global Entry members may also continue to use the Trusted Traveler mobile application (at participating locations) to report their arrival into the United States and submit a customs declaration. The mobile application also allows members to manage memberships, including submitting initial applications, renewing membership, updating personal information and travel documents, scheduling enrolment interviews, and more.

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