REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The Port Authority of New York and New Jersey has approved $75 million in near‑term upgrades for Newark Liberty’s Terminal B, launching a three‑year, $200 million programme to modernise passenger areas.
Aeroporti di Roma has unveiled Pietro Consagra’s Muro Bianco in FCO T1, deepening its partnership with the National Gallery of Modern and Contemporary Art to bring Italian culture into the passenger experience.
Sofia Airport has secured €450 million in international financing to build its new Terminal 3 and modernise existing infrastructure, marking a major milestone for Bulgaria’s long-term growth and PPP development.
MSP is planning its largest concessions redevelopment in over a decade, covering 80,000 sq ft and paving the way for 47 new venues across both terminals, focused on more convenience and improved dwell space.
Heathrow has opened the UK’s first RELAY store in T2, introducing a versatile travel essentials concept from Lagardère Travel Retail that blends convenience, food‑to‑go and pharmacy services, with three more stores to follow.
Orlando International Airport has opened the Flybrary, a nature‑inspired reading nook that enhances the passenger experience and reflects MCO’s commitment to community‑focused, family‑friendly airport innovation.
VINCI Airports has introduced next-generation security lanes at Budapest Airport, enhancing passenger experience and operational efficiency while advancing the airport’s digital transformation through smarter screening.
Hawaiian Airlines has introduced a new electric GSE fleet at Honolulu, replacing 116 diesel and propane units to cut emissions, reduce noise and improve ramp operations as part of its long‑term sustainability strategy.
Ontario International Airport has released a Notice of Preparation for an Environmental Impact Report outlining plans for a new Terminal 3 and major infrastructure upgrades under its ambitious ONT BOLD development.
Massport has launched a first‑of‑its‑kind Remote Terminal pilot, allowing eligible passengers to clear security before arriving at Boston Logan International Airport and travel directly to their gate by secure bus.
Fiji Airways has launched FlyWell, a wellness programme offering science‑backed products and experiences onboard and in its Premier Lounge at Nadi International Airport to enhance passenger and crew wellbeing.
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
The new FTE Podcast launches with IAG Transform as its first guest, sharing insights into aviation innovation, industry partnerships and the challenges behind successful technology adoption.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
iGA Istanbul Airport details its digital-first commercial strategy, focusing on transit engagement, 340+ destinations and new hybrid retail-F&B innovations, including plans to introduce a food delivery system called UÇUR.
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