REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
WHILL and Envoy Air – a subsidiary of American Airlines Group – have announced the first commercial installations of an autonomous mobility service within the American Airlines terminals at LAX and MIA.
Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is further enhancing its digitalisation journey with the launch of a new ‘Shop&Fly’ service at Fiumicino Airport.
George Bush Intercontinental Airport (IAH) has been allocated $150 million by Houston City Council as part of the Terminal B transformation, which promises “an elevated CX with cutting-edge technology”.
TSA officers are testing the use of new hand-held language translation-interpretation devices at Philadelphia International Airport in an effort to support a more positive security checkpoint experience.
Plaza Premium Group has opened its newest dining venture – The Summerhouse at KLIA Terminal 1. The Summerhouse aims to offer travellers “a seamless blend of comfort, convenience and culinary excellence”.
SOF Connect, operator of Sofia Airport, has launched a new automated boarding pass checking system in Terminal 2. The smart system includes the latest generation of IATA-compliant e-gates and software.
Schiphol is redeveloping Lounge 2 for passengers mainly flying to destinations outside Europe. The catering and retail area is getting a new layout, with the passenger experience at the heart of the project.
Gold Coast Airport has unveiled future-focused plans as part of its new master plan, embracing innovation and new technologies that will enhance CX and deliver a fully digital passenger experience.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
The Port Authority of New York and New Jersey, The New Terminal One and URW Airports have launched the commercial programme for the $9.5 billion terminal scheduled to open at JFK Airport in 2026.
British Airways is embarking on a multi-million-pound investment programme to overhaul its ground support equipment at Heathrow, as part of its commitment to reducing emissions in the air and on the ground.
Perth Airport is opening a new Little Creatures Bar & Café in Terminal 1 International, enhancing the customer experience with expanded F&B options for passengers. Little Creatures also operates from T3.
Meet the 12 executives on the FTE Airport Digital Transformation Power List EMEA 2024, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.
Sydney Airport has opened new dining venues – Betty’s Burgers, Oporto, and Mad Mex – reinforcing its focus on “new and exciting food concepts, elevating the casual dining experience across the airport”.
The largest-ever interior renovation of concourses and passenger gate areas at Minneapolis-St. Paul International Airport’s Terminal 1 is now moving into the second phase of the construction programme.
In this interview, Alice Tosti, Acceleration Program & Open Innovation Specialist, ADR, shares details of the response to the third ‘Call4Startups’ as part of its ‘Runway to the Future Acceleration Program’.
Heathrow has launched a breakfast named the ‘Fly Up’, which is cooked with oil that is then cleaned and recycled into renewable biofuels. It has been created to raise awareness of Sustainable Aviation Fuel.
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