REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta One Check-In – an exclusive space to check-in, drop bags and relax – is being expanded at every U.S. hub offering Delta One service. These elevated spaces feature premium design and high-touch service.
The renovated Lufthansa Lounge has opened at Stuttgart Airport, featuring a barista coffee bar, various multi-comfort zones, areas for eating, working and relaxing, as well as retreats for more privacy.
Changi Airport Group has opened an immersive exhibition where visitors can discover the vision, design, and innovations behind the upcoming Terminal 5 through interactive displays and experiential zones.
Lima’s Jorge Chávez International Airport has introduced a fully automated immigration system in its new terminal, in partnership with SITA, setting a new benchmark for fast, secure, and seamless border crossings.
JetBlue has opened BlueHouse, the airline’s first airport lounge, at JFK Airport’s Terminal 5. It is the latest development in JetBlue’s JetForward strategy to deliver more premium, customer-first experiences.
With the end of 2025 fast approaching, here Future Travel Experience highlights some of our most popular original content from each of the last 12 months – from robotics and AI to inflight innovation, and much more.
Plaza Premium Group has opened its inaugural Plaza Premium First Lounge in Europe at Fiumicino Airport’s Terminal 1. The aim is to offer service excellence, comfort, local identity, and a personalised airport experience.
Austin-Bergstrom International Airport has completed a new Outbound Baggage Handling System, enhancing efficiency in a major upgrade to baggage processing as part of the ‘Journey With AUS Expansion Program’.
In spring 2026, Air France will open a new lounge, promoting the French art of hospitality, located in Terminal 4 at Heathrow Airport. The new lounge aims to guarantee customers “a haven of tranquillity and refinement”.
Lufthansa Group has inaugurated an extensively modernised Premium Check-in Area in Terminal 1 at Frankfurt Airport, which is designed to combine “comfort, efficiency, and personalised service at the highest level”.
Melbourne Airport is to install more than 70 next-generation Amadeus Seamless Bag Drop S7 Air and S7 Air Hybrid units as part of its drive to provide a seamless experience for travellers, with increased accessibility.
Zurich Airport has begun installing state-of-the-art CT technology at its security checkpoint. The aim is to simplify the process for passengers, improve the working environment for employees, and increase capacity.
Qantas is opening a new lounge at Auckland Airport, providing “more space and premium facilities”. The lounge has capacity for more than 370 customers across dedicated zones for dining, relaxing and working.
Oakland San Francisco Bay Airport is partnering with Oakland Public Library to bring free reading resources to travellers. Passengers can access ebooks, audiobooks, and digital magazines through the Libby app.
Munich Airport has unveiled a new fashion quartet in Terminal 2, with the opening of BOSS, Marc O’Polo, ETON, and Luxury Sunglasses. The aim is to offer travellers a modern, holistic shopping experience.
Air New Zealand has unveiled The Lookout Lounge, a new space at Auckland Airport that has opened ahead of construction of the airline’s new Koru Lounges next year, providing “a friendly and relaxed environment”.
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