Delta, Pittsburgh International Airport, Lufthansa, Fraport, United, Amsterdam Airport Schiphol and NEC were recognised in FTE Global 2023 Awards ceremony, which took place on 19 September in Los Angeles.
![Delta, PIT, Lufthansa, FRA, United, AMS and NEC recognised in FTE Global 2023 Awards](https://www.futuretravelexperience.com/wp-content/uploads/2023/09/Winners-768x403.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Delta, Pittsburgh International Airport, Lufthansa, Fraport, United, Amsterdam Airport Schiphol and NEC were recognised in FTE Global 2023 Awards ceremony, which took place on 19 September in Los Angeles.
The FTE Aviation & Robotics Summit will return to Pittsburgh on 14-16 May 2024, with Pittsburgh International Airport as the official Host Airport.
Construction on the Terminal Modernization Program at PIT has passed the halfway point and remains on track for completion in 2025 as part of the “vision for the new Pittsburgh International Airport”.
London Luton Airport has announced a £30 million investment to enhance the passenger experience. This includes a new £8 million flagship restaurant, as well as a £20 million refurbishment of the security hall.
A new United ClubSM has opened at Denver Airport, coinciding with the airline’s nearly $1 billion investment to improve the customer experience in Denver and “match the way travel has evolved in recent years”.
Renowned as the “CES of Aviation”, the exhibition at FTE Global – taking place in Los Angeles on 19-21 September 2023 – will be our biggest and best-ever, with over 100 exhibitors and sponsors confirmed.
Alaska Airlines’ new Mobile Verify programme, powered by Airside, enables travellers to verify their passport from home, creating “a seamless airport experience for guests travelling internationally”.
Los Angeles World Airports – host of FTE Global (LA, 19-21 September 2023) – and Delta have celebrated the opening of the $2.3 billion Delta Sky Way project at Los Angeles International Airport (LAX).
Austin-Bergstrom Airport (AUS) has started its West Gate Expansion project, which is one of the near-term ‘Journey With AUS’ developments to “modernise and improve the AUS experience for everyone”.
A group of leading companies in the UK aviation and renewable energy sectors, including easyJet, Bristol Airport, Airbus, Rolls-Royce and more, have established the Hydrogen in Aviation alliance.
Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
Maurice Jenkins, Chief Innovation Officer, explains Miami International Airport’s vision of transformative innovation “to create efficiencies and improve CX” and how it is embracing biometrics & digital identity.
Avinor and Vanderlande – both members of the FTE Baggage Innovation Working Group – have formed an innovation partnership to explore ways of fully automating the last mile of the baggage handling process.
Abu Dhabi Airports has announced the opening of its state-of-the-art new terminal at Abu Dhabi International Airport in November, delivering “a seamless, digitised journey from pre-travel to boarding gate”.
Virgin Australia has launched a baggage tracking tool across more than two thirds of its domestic network, allowing travellers to know where their bag is at every step of the journey to deliver a seamless CX.
Swedavia is to open 10 new F&B outlets at Stockholm Arlanda, Luleå and Malmö airports, in partnership with SSP Group. The focus is on enhancing CX with “innovative concepts” and “truly local experiences”.
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