REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Heathrow is ramping up its carbon-cutting programme with an ambitious target of 5.6% Sustainable Aviation Fuel by 2026. The airport’s incentive programme, backed by £80 million, will help airlines reduce emissions.
King Fahd International Airport in Dammam has opened its newly redesigned Plaza Premium Lounge, offering a modern and luxurious experience. The upgrade aligns with Saudi Arabia’s Vision 2030 aviation transformation.
Sunshine Coast Airport has launched a cutting-edge outbound baggage facility as part of its $170m terminal transformation. The new system enhances baggage handling capacity, security, and operational efficiency.
Louis Armstrong New Orleans International Airport (MSY) has unveiled the newly renovated The Club MSY lounge, reimagining the space with a blend of New Orleans heritage and modern design for an elevated CX.
Vantage Group, Iberia, Threedot, MUC, Icelandair, LHR, LOT Polish Airlines, AMS, Kinetic Consultancy, FRA and KEF share their insights into the key trends and technologies that will shape ancillary & retailing strategies in 2026 and beyond.
Nantes Atlantique Airport has commissioned new electrified ground infrastructure, investing €15 million to reduce emissions from airside operations. The project supports VINCI Airports’ net-zero strategy and boosts efficiency.
San Francisco International Airport has approved Waymo to launch its fully autonomous ride service, offering passengers a safe, sustainable, and innovative transport option as part of a groundbreaking pilot.
Hamad International Airport is enhancing inclusivity and accessibility by introducing the Hidden Disabilities Sunflower program. By wearing the Sunflower, travellers can quietly signal that they may need additional support.
Vienna Airport has revealed its food and beverage partners for the new Terminal 3 Southern Expansion, set to open in 2027. The line-up features iconic local and international brands, offering a rich culinary experience.
Changi Airport and Jewel celebrate the ‘Year of the Horse’ with animatronic horses, festive horticulture, a Lunar New Year bazaar, and 24-hour lounge dining, offering travellers an immersive and auspicious celebration.
Delta is upgrading its Sky Clubs with major renovations at Philadelphia and refreshed lounges in Atlanta, increasing seating, improving flow, and enhancing comfort, with further expansions planned at JAX, TPA and LAS.
Seattle-Tacoma International Airport has completed the $546 million SEA Gateway Project, transforming the north end of the terminal with a modern, light-filled and more efficient customer journey from curb to gate.
Frankfurt Airport has become the first in the world to trial Auracast broadcast audio, streaming gate announcements directly to passengers’ hearing aids, earbuds and smartphones via Bluetooth.
Istanbul Sabiha Gökçen International Airport has welcomed the opening of a new Plaza Premium Lounge. There are also plans for a Plaza Premium First lounge at the airport, featuring personalised hospitality.
BLR Airport has unveiled ‘Gate Z’ – a Gen Z-inspired social lounge that blends community-driven spaces, lifestyle-led design, sustainability and AI-enabled personalisation to meet the expectations of modern travellers.
Our comprehensive focus on the key baggage trends set to shape the industry in 2026 and beyond features compelling insights from FTE Baggage Innovation Working Group (BIWG) Captains and a wide selection of BIWG Partners.
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