REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
easyJet has expanded its twilight bag drop service to Glasgow Airport, as part of new customer initiatives “for a quicker and easier journey”. The service is free for travellers on early morning flights.
Icelandair is to launch the Crew Solution from BAGTAG – a Strategic Partner of the FTE BIWG. After a successful PoC, it is introducing the innovation to “streamline processes and offer smooth journeys”.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has partnered with JustCo to launch a pay-per-minute co-working centre in T3, offering 24/7 on-demand access.
Oakland International Airport has completed its $11 million Terminal 2 Security Exit Project. The exit upgrade increases security at the airport and features new art that will welcome passengers to Oakland.
Hamad Airport has relaunched its premium valet parking services, offering even greater value-added benefits. The ticketless and cashless process is designed “to ensure the utmost convenience for passengers”.
Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments.
As part of Finavia’s redevelopment of Helsinki Airport, a major food court has opened in collaboration with SSP, featuring six brands and appealing to its “ever-growing percentage of leisure travellers”.
Lehigh Valley International Airport has unveiled a new TSA Security Checkpoint developed with Synect – a Platinum Sponsor of FTE Global (LA, 19-21 September 2023) – to provide a more efficient experience.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
San Francisco International Airport has announced a new resource available to travellers and airport workers: virtual visits from Dignity Health-GoHealth Urgent Care. The service is available 365 days a year.
Shanghai Hongqiao International Airport is enhancing the passenger experience and operational efficiency with Artificial Intelligence powered solutions and Machine Learning algorithms from ADB SAFEGATE.
Plaza Premium has partnered with marhaba to open a new lounge at Queen Alia International Airport. The lounge aims to deliver “unparalleled levels of indulgence, alongside world-class services and amenities”.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has partnered with baggage collection service AirPortr for customers travelling from Heathrow Terminal 2.
The first automated FX kiosk at Heathrow has been launched by Travelex, with the new self-service product offering travellers “greater choice, convenience, and flexibility in purchasing foreign currency”.
Los Angeles World Airports – host of FTE Global on 19-21 September 2023 – has announced the Summer and Fall 2023 season of the LAX Presents live music series “to enhance the passenger experience” at LAX.
Australia’s Newcastle Airport has commenced construction on its Terminal Expansion Project to enhance the airport’s capacity and efficiency, while “delivering a stress-free experience for passengers”.
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